Service Level Agreement. The Transfer Agent shall maintain a quality control process designed to provide a consistent level of quality and timeliness for its call center, correspondence services and transaction processing and level of systems availability. The Transfer Agent's performance of the services under this Agreement will be measured against service levels and standards ("SLAs"), which will be established in good faith by mutual written agreement of the parties and shall be made a part of this Agreement as Schedule 1.3.
Appears in 11 contracts
Samples: Agency and Service Agreement (Loomis Sayles Funds I), Agency and Service Agreement (IXIS Advisor Funds Trust II), Transfer Agency and Service Agreement (IXIS Advisor Cash Management Trust)
Service Level Agreement. The Transfer Agent shall maintain a quality control process designed to provide a consistent level of quality and timeliness for its call center, correspondence services and transaction processing and level of systems availability. The Transfer Agent's ’s performance of the services under this Agreement will be measured against service levels and standards ("“SLAs"”), which will be established in good faith by mutual written agreement of the parties and shall be made a part of this Agreement as Schedule 1.3.
Appears in 2 contracts
Samples: Transfer Agency and Service Agreement (Hansberger International Series), Transfer Agency and Service Agreement (Gateway Trust)
Service Level Agreement. The Transfer Agent shall maintain a quality control process designed to provide a consistent level of quality and timeliness for its call center, correspondence services and transaction processing and level of systems availabilityprocessing. The Transfer Agent's ’s performance of the services under this Agreement agreement will be measured against service levels and standards ("“SLAs"”), which will be established in good faith by mutual mutually written agreement of the parties and shall be made a part of this Agreement agreement as Schedule 1.31.4.
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