Service Level Agreement. 10.1 Service Maintenance levels will depend on the maintenance level that is assigned to the Line: 10.1.1 Service Level 2 • Faults cleared by end of next working day, Monday to Saturday, excluding Public and Bank Holidays. 10.1.2 Service Level 3 • Faults cleared the same working day if reported before 1 pm, Monday to Sunday, including Public and Bank Holidays. 10.1.3 Service Level 4 • Faults fixed within 6 hours, 24/7.
Appears in 7 contracts
Sources: Master Service Agreement, Master Service Agreement, Master Service Agreement
Service Level Agreement. 10.1 9.1 Service Maintenance levels will depend on the maintenance level that is assigned to the Line:
10.1.1 9.1.1 Service Level 2 • i. Faults cleared by end of next working day, Monday to Saturday, excluding Public and Bank Holidays.
10.1.2 9.1.2 Service Level 3 • i. Faults cleared the same working day if reported before 1 pm, Monday to Sunday, including Public and Bank Holidays.
10.1.3 9.1.3 Service Level 4 • i. Faults fixed within 6 hours, 24/7.
Appears in 4 contracts
Sources: Master Service Agreement, Master Service Agreement, Master Service Agreement
Service Level Agreement. 10.1 Service Maintenance levels will depend on the maintenance level that is assigned to the Line:Line as set out in the Service Order Form.
10.1.1 Service Level 2 • Faults cleared by end of next working day, Monday to Saturday, excluding Public and Bank Holidays.
10.1.2 Service Level 3 • Faults cleared the same working day day, if reported before 1 pm, Monday to Sunday, including Public and Bank Holidays.
10.1.3 Service Level 4 • Faults fixed within 6 hours, 24/7.
Appears in 3 contracts
Sources: Master Service Agreement, Master Service Agreement, Master Service Agreement
Service Level Agreement. 10.1 9.1 Service Maintenance levels will depend on the maintenance level that is assigned to the Line:Line as set out in the Service Order Form.
10.1.1 9.1.1 Service Level 2 • i. Faults cleared by end of next working day, Monday to Saturday, excluding Public and Bank Holidays.
10.1.2 9.1.2 Service Level 3 • i. Faults cleared the same working day if reported before 1 pm, Monday to Sunday, including Public and Bank Holidays.
10.1.3 9.1.3 Service Level 4 • i. Faults fixed within 6 hours, 24/7.
Appears in 2 contracts
Sources: Master Services Agreement, Master Services Agreement
Service Level Agreement. 10.1 Service Maintenance levels will depend on the maintenance level that is assigned to the Line:Line as set out in the Service Order Form.
10.1.1 Service Level 2 • i. Faults cleared by end of next working day, Monday to Saturday, excluding Public and Bank Holidays.
10.1.2 Service Level 3 • i. Faults cleared the same working day day, if reported before 1 pm, Monday to Sunday, including Public and Bank Holidays.
10.1.3 Service Level 4 • i. Faults fixed within 6 hours, 24/7.
Appears in 2 contracts
Sources: Master Services Agreement, Master Services Agreement
Service Level Agreement. 10.1 Service Maintenance levels will depend on the maintenance level that is assigned to the Line:
10.1.1 Service Level 2 • x Faults cleared by end of next working day, Monday to Saturday, excluding Public and Bank Holidays.
10.1.2 Service Level 3 • x Faults cleared the same working day if reported before 1 pm, Monday to Sunday, including Public and Bank Holidays.
10.1.3 Service Level 4 • Faults fixed within 6 hours, 24/7.4
Appears in 1 contract
Sources: Master Service Agreement