Common use of Service Improvement Clause in Contracts

Service Improvement. Where national recommendations and acceptable/achievable standards are not currently fully implemented the Provider will be expected to indicate in service plans what changes and improvements will be made over the course of the contract period. The Provider shall develop a CSIP (continual service improvement plan) in line with the KPIs and the results of internal and external quality assurance checks. The CSIP will respond to any performance issues highlighted by the commissioners, having regard to any concerns raised via any service user feedback. The CSIP will contain action plans with defined timescales and responsibilities, and will be agreed with the commissioners.

Service Improvement. Where national recommendations and acceptable/achievable standards are not currently fully implemented the Provider provider will be expected to indicate in service plans what changes and improvements will be made over the course of the contract period. The Provider provider shall develop a CSIP (continual service improvement plan) in line with the KPIs and the results of internal and external quality assurance checks. The CSIP will respond to any performance issues highlighted by the commissioners, having regard to any concerns raised via any service user feedback. The CSIP will contain action plans with defined timescales and responsibilities, and will be agreed with the commissioners.