Service excellence. To strive for excellence in the services we deliver and to ensure that services and programs are relevant, inclusive and responsive to the evolving needs of the community. We will support staff in the provision of innovative and quality services by providing opportunities for staff knowledge and skills development.
Service excellence. Each SOW shall define what shall constitute a Minor Service Excellence and a Major Service Excellence. Upon Provider’s achievement of a Service Excellence, Provider will be assessed SLA Bonuses in the amounts and according to the formulas set forth in the SOW.
Service excellence. Employees shall participate in any Service Excellence or other type of customer service or quality improvement program (patient/family) initiative mandated by the Hospital. The Employer will notify the Union either at the LMC or in writing prior to implementing an initiative requiring employee participation.
Service excellence. The National Labor Management Partnership is a landmark of cooperation built on mutual goals of service excellence and quality. In keeping with the mission of this Partnership, the parties agree that for Xxxxxx Permanente to be successful, internal and external customer service is of utmost importance and is exhibited in our daily work.
Service excellence. We provide mental health, employment and seniors’ services at the highest possible standards. We listen to our clients and community in defining how our services are delivered. We pursue innovation and new directions to anticipate and meet the changing needs of our clients.
