{"component": "clause", "props": {"groups": [{"snippet": "The \u201cService Documentation\u201d includes;\n(a) This Agreement includes Three Exhibits, and may include additional price schedules, addendums, and/or attachments;\n(b) User guides, which may include software (APIs), and software licenses, if applicable, specifications, instructions, and notices;\n(c) Third party application form(s) for any desired supplemental services. The Service Documentation also applies to any Service that is provided by an affiliate of MyEcheck and any Service that is used by an affiliate or a subsidiary of the Customer. \u201cMyEcheck\u201d includes each such affiliate, and \u201cCustomer\u201d includes each such affiliate and subsidiary. All terms defined in this Agreement shall have the same meaning when used in the Service Documentation. If there is a conflict among the documents that make up the Service Documentation, the documents will govern in the order set forth above. 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Service Providers are expected to utilize measured program and service delivery outcomes in order to enhance service delivery. Performance improvement and corrective action plans closing the identified performance gaps shall be provided to the Recipient on a quarterly basis. Submission dates shall be as established by the Recipient\u2019s Office. Failure to provide the required reports shall be considered as non-compliance with this Contract and may result in the withholding of payment for services or termination of this Contract.\n2. The Agency shall report Service activities on a monthly basis by the fourth (4th) business day of the month, or as additionally requested by the Recipient.\n3. 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