Common use of Service Contacts Clause in Contracts

Service Contacts. Ceridian and Client will appoint a person to act as its primary contact for the Service (the “Service Contact”) who will be responsible for coordinating and supervising all matters relating to the delivery of the Services. In this regard, the Service Contact will serve as the primary contact person and focal point for all communications generally pursuant to these Service Particulars, including communicating, in a timely fashion, to all affected persons (including informing the proper persons within their organization) of issues and decisions regarding the delivery of Services. 4.1. The Ceridian Service Contact’s responsibilities include the following: (i) notify Client of any issues known to the Ceridian Service Contact that may impact the normal performance of the Services, including the accuracy or timeliness of the delivery or transmission of data, or reports or Payments, and provide an estimated time as to when the issue will be resolved; (ii) use commercially reasonable efforts to resolve any incidents, problems and/or changes reported by Client Service Contact in a timely manner, and obtain Client’s acceptance of such resolution; (iii) advise Client in writing of any Ceridian organizational changes which may impact the Services. 4.2. Client Service Contact’s responsibilities include the following: (i) manage the timeliness of Input Data; (ii) coordinate internal communications; (iii) provide Ceridian with a list of those persons authorized to provide and confirm information required under these Service Particulars (including Input Data) and all matters in relation thereto, and advise Ceridian in writing of any changes to such authorized personnel; (iv) advise Ceridian in writing of all Payroll business rules prior to the initial set-up of the Services, and of any subsequent amendments to such Payroll business rules at least ten (10) Business Days prior to the next scheduled Payroll cut-off date; (v) advise Ceridian in writing of any changes to Client’s company policy, process, business rules or systems within a reasonable amount of time to allow Ceridian to determine and effect the work required to accommodate any such changes; (vi) advise Ceridian in writing of any incidents, problems, and/or changes relating to the Services; (vii) advise Ceridian in writing of any changes in address, email or relevant telephone numbers for Client; (viii) advise Ceridian in writing of any changes to Client’s name or of any acquisitions of businesses that Client makes, affecting the Services; and (ix) advise Ceridian in a timely fashion of any other changes, events, occurrences or matters whatsoever that Client, in its reasonable opinion, believes may affect the Services.

Service Contacts. Ceridian Dayforce and Client will appoint a person to act as its primary contact for the Service (the “Service Contact”) who will be responsible for coordinating and supervising all matters relating to the delivery of the Services. In this regard, the Service Contact will serve as the primary contact person and focal point for all communications generally pursuant to these Service Particulars, including communicating, in a timely fashion, to all affected persons (including informing the proper persons within their organization) of issues and decisions regarding the delivery of Services. 4.1. The Ceridian Dayforce Service Contact’s responsibilities include the following: (i) notify Client of any issues known to the Ceridian Dayforce Service Contact that may impact the normal performance of the Services, including the accuracy or timeliness of the delivery or transmission of data, or reports or Payments, and provide an estimated time as to when the issue will be resolved; (ii) use commercially reasonable efforts to resolve any incidents, problems and/or changes reported by Client Service Contact in a timely manner, and obtain Client’s acceptance of such resolution; (iii) advise Client in writing of any Ceridian Dayforce organizational changes which may impact the Services. 4.2. Client Service Contact’s responsibilities include the following: (i) manage the timeliness of Input DataData in accordance with the Processing Schedule; (ii) coordinate internal communications; (iii) provide Ceridian Dayforce with a list of those persons authorized to provide and confirm information required under these Service Particulars (including Input Data) and all matters in relation thereto, and advise Ceridian Dayforce in writing of any changes to such authorized personnel; (iv) advise Ceridian Dayforce in writing of all Payroll business rules prior to the initial set-up of the Services, and of any subsequent amendments to such Payroll business rules at least ten (10) Business Days prior to the next scheduled Payroll cut-off date; (v) advise Ceridian Dayforce in writing of any changes to Client’s company policy, process, business rules or systems within a reasonable amount of time to allow Ceridian Dayforce to determine and effect the work required to accommodate any such changes; (vi) advise Ceridian Dayforce in writing of any incidents, problems, and/or changes relating to the Services; (vii) advise Ceridian Dayforce in writing of any changes in address, email or relevant telephone numbers for Client; (viii) advise Ceridian Dayforce in writing of any changes to Client’s name or of any acquisitions of businesses that Client makes, affecting the Services; and (ix) advise Ceridian Dayforce in a timely fashion of any other changes, events, occurrences or matters whatsoever that Client, in its reasonable opinion, believes may affect the Services.