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If BetterUp\u2019s Actual Quarterly Uptime Percentage is below the Quarterly Uptime Percentage Threshold in a given calendar quarter, then Company will receive a Service Credit as described in the table below. Alternatively, if BetterUp\u2019s Actual Quarterly Uptime Percentage is below 95.0% in any given calendar quarter, then Company may terminate any impacted Order by providing thirty (30) days advance written notice and BetterUp will issue a prorated refund for Services not rendered. Company must deliver any such termination notice within fourteen (14) days of the close of such calendar quarter. This Section describes Company\u2019s sole remedy for BetterUp\u2019s failure to meet the Quarterly Uptime Percentage Threshold. < 99.9% - >= 99.0% 3 < 99.0% - >= 95.0% 7 < 95.0% 15 Availability of the BetterUp Platform is continuously measured and the availability monitoring service reports are accessible at \u2587\u2587\u2587\u2587\u2587://\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587/. BetterUp may adjust the measure of availability to account for any exclusions applicable to such period.", "hash": "127ba3e530f734f90f761513dabf2e80", "id": 2}, {"samples": [{"hash": "7pFPXAUKABq", "uri": "/contracts/7pFPXAUKABq#service-commitments", "label": "Use of System Agreement", "score": 23.8944129944, "published": true}, {"hash": "aFOBttXxWsi", "uri": "/contracts/aFOBttXxWsi#service-commitments", "label": "Use of System Agreement", "score": 21.6338119507, "published": true}, {"hash": "9oXWV6E1RcO", "uri": "/contracts/9oXWV6E1RcO#service-commitments", "label": "Use of System Agreement", "score": 21.6338119507, "published": true}], "size": 3, "snippet_links": [{"key": "term-of-agreement", "type": "definition", "offset": [0, 17]}], "snippet": "TERM OF AGREEMENT", "hash": "b624015834a198f5e2452b9b4ff84383", "id": 3}, {"samples": [{"hash": "hCy6xiZmC7e", "uri": "/contracts/hCy6xiZmC7e#service-commitments", "label": "Service Contract", "score": 31.0955657959, "published": true}, {"hash": "5Lx7ZDRiX5G", "uri": "/contracts/5Lx7ZDRiX5G#service-commitments", "label": "Service Contract", "score": 31.0955657959, "published": true}, {"hash": "eBi2gQUTkRc", "uri": "/contracts/eBi2gQUTkRc#service-commitments", "label": "Service Contract", "score": 29.6410083771, "published": true}], "size": 6, "snippet_links": [{"key": "due-diligence", "type": "clause", "offset": [23, 36]}, {"key": "access-to", "type": "definition", "offset": [48, 57]}, {"key": "regularly-scheduled", "type": "clause", "offset": [58, 77]}, {"key": "requirements-for-the", "type": "clause", "offset": [176, 196]}, {"key": "minimum-volume-commitment", "type": "clause", "offset": [197, 222]}, {"key": "duration-of-this-contract", "type": "clause", "offset": [250, 275]}], "snippet": "Carrier shall exercise due diligence to provide access to regularly scheduled sailings, space aboard such sailings and service adequate to accommodate Shipper's normal service requirements for the Minimum Volume Commitment reasonably spread over the Duration of this Contract.", "hash": "077a9cc9feb3361b08d6d7c62b2540a8", "id": 1}, {"samples": [{"hash": "4sEle2hM9Fn", "uri": "/contracts/4sEle2hM9Fn#service-commitments", "label": "Service Level Agreement", "score": 31.0991649628, "published": true}, {"hash": "d6msUvYv5aG", "uri": "/contracts/d6msUvYv5aG#service-commitments", "label": "Service Level Agreement", "score": 25.0506496429, "published": true}, {"hash": "hr011fr0BWI", "uri": "/contracts/hr011fr0BWI#service-commitments", "label": "Service Level Agreement", "score": 24.6509246826, "published": true}], "size": 3, "snippet_links": [{"key": "service-level-agreement", "type": "clause", "offset": [20, 43]}, {"key": "service-offering", "type": "definition", "offset": [74, 90]}, {"key": "eligible-customer", "type": "definition", "offset": [115, 132]}, {"key": "does-not-meet", "type": "clause", "offset": [162, 175]}, {"key": "customer-will", "type": "clause", "offset": [238, 251]}, {"key": "service-credit", "type": "clause", "offset": [264, 278]}], "snippet": "Commitments in this Service Level Agreement (SLA) are to support its Wave Service offering (\u201cWave Service\u201d). If an Eligible Customer experiences performance that does not meet the metrics set forth in this Wave Service SLA, then Eligible Customer will be issued a Service Credit as set forth herein.", "hash": "8b06320e25891cd5c63de61fdc49052d", "id": 4}, {"samples": [{"hash": "k91KboxWGhT", "uri": "/contracts/k91KboxWGhT#service-commitments", "label": "Joint Activities Agreement (Ivillage Inc)", "score": 18.0, "published": true}, {"hash": "dGHMzli5HuF", "uri": "/contracts/dGHMzli5HuF#service-commitments", "label": "Joint Activities Agreement (Ivillage Inc)", "score": 18.0, "published": true}, {"hash": "1gVMfNMpoLX", "uri": "/contracts/1gVMfNMpoLX#service-commitments", "label": "Joint Activities Agreement (Ivillage Inc)", "score": 18.0, "published": true}], "size": 3, "snippet_links": [{"key": "provide-services", "type": "clause", "offset": [25, 41]}, {"key": "associated-with", "type": "definition", "offset": [42, 57]}, {"key": "the-development", "type": "clause", "offset": [58, 73]}, {"key": "maintenance-of", "type": "clause", "offset": [86, 100]}, {"key": "section-3", "type": "definition", "offset": [146, 155]}, {"key": "provision-of", "type": "clause", "offset": [272, 284]}, {"key": "services-for", "type": "clause", "offset": [293, 305]}, {"key": "the-case", "type": "definition", "offset": [359, 367]}], "snippet": "iVillage and Intuit will provide services associated with the development, launch and maintenance of Armchair Millionaire as contemplated in this Section 3. In providing these service, each of iVillage and Intuit will use efforts at least as diligent as those used in the provision of similar services for the iVillage Properties or the Intuit Properties, as the case may be.", "hash": "6545814a05f51f1925b6ae18356338d6", "id": 5}, {"samples": [{"hash": "1rDPEyuCJw2", "uri": "/contracts/1rDPEyuCJw2#service-commitments", "label": "Terms of Engagement", "score": 27.5087547302, "published": true}, {"hash": "m87uSZAhgd", "uri": "/contracts/m87uSZAhgd#service-commitments", "label": "Terms of Engagement", "score": 24.8535079956, "published": true}], "size": 2, "snippet_links": [{"key": "to-provide", "type": "clause", "offset": [21, 31]}, {"key": "service-level", "type": "clause", "offset": [48, 61]}, {"key": "frequency-of-reporting", "type": "clause", "offset": [152, 174]}, {"key": "nature-of-the", "type": "clause", "offset": [194, 207]}, {"key": "particular-requirements", "type": "clause", "offset": [224, 247]}, {"key": "your-transaction", "type": "definition", "offset": [336, 352]}, {"key": "the-legal-work", "type": "clause", "offset": [377, 391]}, {"key": "any-time", "type": "definition", "offset": [497, 505]}, {"key": "from-third-parties", "type": "clause", "offset": [669, 687]}, {"key": "other-party", "type": "clause", "offset": [700, 711]}, {"key": "local-authority", "type": "clause", "offset": [726, 741]}, {"key": "provide-the", "type": "clause", "offset": [754, 765]}, {"key": "the-land-registry", "type": "clause", "offset": [776, 793]}, {"key": "mortgage-lender", "type": "clause", "offset": [800, 815]}, {"key": "legal-representatives", "type": "clause", "offset": [829, 850]}, {"key": "the-third-parties", "type": "clause", "offset": [878, 895]}, {"key": "effect-on-the", "type": "clause", "offset": [909, 922]}], "snippet": "8.1 We are committed to provide you with a high service level. We do not have any universal pattern for reporting on individual matters as the form and frequency of reporting will depend on the nature of the matter and your particular requirements. However, we will keep you regularly informed of progress as and when things develop in your transaction. We will explain to you the legal work that may be required on your transaction. We will also advise you of the likely time scale involved.\n8.2 Any time scales agreed will be estimates and we endeavour to achieve those time scales. You will however appreciate that in a conveyancing transaction there is involvement from third parties such as the other party\u2019s solicitors, Local Authority Council who provide the searches, the Land Registry, your mortgage lender and/or their legal representatives etc. Any delay from any of the third parties will have an effect on the time scales.", "hash": "bd0b5c607943299eda48537986001c25", "id": 6}, {"samples": [{"hash": "aR0TkiYl8Vz", "uri": "/contracts/aR0TkiYl8Vz#service-commitments", "label": "Data Sharing Agreement", "score": 29.3408622742, "published": true}, {"hash": "e1GuOlXEPOh", "uri": "/contracts/e1GuOlXEPOh#service-commitments", "label": "Data Sharing Agreement (Alibaba Group Holding LTD)", "score": 25.6516094208, "published": true}], "size": 2, "snippet_links": [{"key": "data-platform", "type": "definition", "offset": [33, 46]}, {"key": "compliance-with-requirements", "type": "clause", "offset": [50, 78]}, {"key": "to-be-determined", "type": "definition", 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1051]}], "snippet": "Alibaba shall operate the Shared Data Platform in compliance with requirements and service commitments to be determined by the Data Platform Management Committee, which requirements and service commitments shall, in any event, (i) be consistent with prevailing industry standards in the PRC (with respect to services provided by Alibaba in the PRC) or prevailing industry standards of any other jurisdiction (with respect to services provided by Alibaba in such jurisdiction) that may be applicable from time to time, (ii) require Alibaba to provide to all Full Participants other than Alibaba service levels no lower than those provided to Alibaba itself, and (iii) afford the service levels that the Data Platform Management Committee determines are reasonably necessary to enable Purchaser and its Controlled Affiliates to meet their legal and regulatory obligations of which Purchaser informs the Data Platform Management Committee from time to time or of which Alibaba 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Retailer will ensure that the Sites will be available for use 24 hours a day, 7 days per week, excluding periods for Scheduled Maintenance or Emergency Maintenance.", "hash": "37cc8d82e49ae212c2dce06ca62449d2", "id": 8}, {"samples": [{"hash": "149acbH2hDZ", "uri": "/contracts/149acbH2hDZ#service-commitments", "label": "Service Level Agreement", "score": 24.2258720398, "published": true}], "size": 2, "snippet_links": [{"key": "service-delivery-commitments", "type": "clause", "offset": [60, 88]}, {"key": "section-3", "type": "definition", "offset": [107, 116]}, {"key": "the-customer-must", "type": "clause", "offset": [142, 159]}, {"key": "request-for", "type": "definition", "offset": [177, 188]}, {"key": "service-credit", "type": "clause", "offset": [191, 205]}, {"key": "account-representative", "type": "definition", "offset": [231, 253]}, {"key": "days-after", "type": "definition", "offset": [273, 283]}, {"key": "missed-service", "type": "clause", "offset": [288, 302]}, {"key": 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