Service Charter Sample Clauses

Service Charter. <The Supplier> Authorisation The following persons are the <The Supplier> Limited Representatives and are authorised to act on behalf of the <The Supplier> Limited on all matters relating to the Service level Agreement - Name: Xxxx Xxxxxxxx Title: National Account Manager Contact Details xxxx.xxxxxxxx@xxxxxxxx.xx.xx 0131 225 7531 Name: Xxxxxxx Xxxx Title: Business Analyst Contact Details xxxxxxx.xxxx@xxxxxxxx.xx.xx 0131 225 7531 Name: Xxxxxx Xxxx Title: Director Contact Details: xxxxxx.xxxx@xxxxxxxx.xx.xx 0131 225 7531 University of Edinburgh Authorisation The following person is University of Edinburgh Representative and is authorised to act on behalf of University of Edinburgh, on all matters relating to the Service Level Agreement: - Name: Xxxxx Xxxxxxxx (Senior HR Partner – Resourcing) Name Xxxxxx XxXxxx (Procurement Manager) Name: Xxxxxx Xxxxxx (Deputy Director- Reward, Systems, Business Information and Resourcing)
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Service Charter. In accordance with the Code of Practice the IPS has published a Service Charter setting out the level of service that its stakeholders can expect. The handling of general complaints forms part of the overall charter, which is supported by a Stakeholder Action Plan.
Service Charter. The draft customer charter was prepared and is available. The same will be finalized and circulated.
Service Charter. Church schools and academies in the Dioceses of Durham and Newcastle are entitled to expect the Joint Education Team to: • Provide professional and expert information, advice and assistance • Deliver the services listed upon request to an appropriate professional standard • Respond promptly and courteously to requests for assistance • Act with discretion and safeguard confidentiality • Be responsive to individual schools and academies and their distinctive ethos • Act with integrity and in accordance with Christian beliefs and values • Promote at all times the Church of England Christian ethos of the school or academy • Represent the interests of Church schools and academies with partner bodies including Local Authorities, the DfE, the RSC, Ofsted and the National Education Office. • Direct all subscription income from the Partnership Agreement to the support and development of the Diocesan Education Service. • Deal promptly and courteously with any complaints about the level of service. What are the core services of the team? Last year 100% of our schools have taken out at least the Core Level of support enabling us to develop the service we can offer. Set out below is a summary of the support and services we can offer. Advisor Support for your School • Two half day visits from named officer per year for Primary or four half day visits from secondary • One visit every three years, including mid – term reviews to ensure the school meets its statutory responsibilities for RE / Collective Worship • Telephone and email access to advice from a member of the team School Improvement • Support provided by a team of officers including school advisers with significant headship experience, many of whom are Ofsted and / or SIAMS trained Governor Support • Access to training for newly appointed governors at an annual event • Communications on statutory changes relevant to trustees and governance • Discounted rates for bespoke training • Support for Governors’ disciplinary, capability or grievance hearings • Telephone and email access to advice on the areas covered by this agreement Statutory Issues and Inspections • Adviser input into OFTSED and HMI Inspections and at feedback meetings as requested • Co-ordination and quality assurance over SIAMS inspections • Notifications and guidance on statutory changes to land, property and buildings JET Communications • Regular information bulletins and updates via email for Head teachers / Principals and Governors / Chairs and ...
Service Charter. In undertaking these activities, the Operator will be required to comply with the City’s Service Charter. The “Service Charter" means the service charter annexed to the Tender Documents as Annexure B, and which may be amended and/ or updated by the City from time to time. DRAFT It is the intent of the City of Cape Town (the Purchaser) to provide a quality transport service to its constituents. To aid this objective the City has adopted a Service Charter for the carriage of persons with disabilities. The Service Charter sets out the rights and responsibilities of the passenger, Operator and City as well as the complaints procedure for passengers to register complaints with the Operator and /or the City. Notwithstanding the provisions contained within the Service Charter, the Operator must comply with the conditions and specifications set out in the main body of the contract. Operators are advised to study this document carefully so that the extent of the City’s expectation is interpreted and executed in the servicing of the contract.
Service Charter. Our Service Charter describes the Library’s commitment to its customers. It tells our users what standards of service they can expect and what to do if they are not satisfied. The standards as developed in consultation with employees and recommended to and accepted by the Library Board, are that we will: Help our users find their way around the State Library building Help our users become as self sufficient as possible in using the Library by showing them how to use catalogues and information sources and obtain the books and articles they want Assist them to use equipment Respond quickly to equipment failures Explain fees payable for services such as photocopying Review fees regularly to ensure they are fair and appropriate. We will also deliver high quality, reliable service in an equitable, courteous and responsive manner. We will review processes to ensure continuous improvement and customer focus. Our current service commitments include: Delivering 90% of the books our users request from closed storage areas at our Swanston Street building within thirty minutes Providing an explanation when service standards are not met. In support of this Charter, we commit to listening to the opinions of our customers on our services and facilities. The SDPP commits the parties to review and develop a new Service Charter during the life of the Agreement which, when finalised, shall supersede the provisions in this clause 18.
Service Charter. ‌ Our Service Charter describes the Library’s commitment to its customers. It tells our users what standards of service they can expect and what to do if they are not satisfied. The standards as developed in consultation with employees and recommended to and accepted by the Library Board, are that we will: • Help our users find their way around the State Library building • Help our users become as self sufficient as possible in using the Library by showing them how to use catalogues and information sources and obtain the books and articles they want • Assist them to use equipment • Respond quickly to equipment failures • Explain fees payable for services such as photocopying • Review fees regularly to ensure they are fair and appropriate. We will also deliver high quality, reliable service in an equitable, courteous and responsive manner. We will review processes to ensure continuous improvement and customer focus. Our current service commitments include: • Guaranteeing 99% availability of our computer network throughout the year • Delivering 90% of the books our users request from closed storage areas at our Swanston Street building within thirty minutes • Answering our customers’ letters, faxes and emails within ten days • Providing an explanation when service standards are not met. In support of this Charter, we commit to listening to the opinions of our customers on our services and facilities.
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Service Charter. Our Service Charter describes the Library’s commitment to its customers. It tells our users what standards of service they can expect and what to do if they are not satisfied. The standards as developed in consultation with employees and recommended to and accepted by the Library Board, are that we will: • Help our users find their way around the State Library building • Help our users become as self sufficient as possible in using the Library by showing them how to use catalogues and information sources and obtain the books and articles they want • Assist them to use equipment • Respond quickly to equipment failures • Explain fees payable for services such as photocopying • Review fees regularly to ensure they are fair and appropriate. We will also deliver high quality, reliable service in an equitable, courteous and responsive manner. We will review processes to ensure continuous improvement and customer focus. Our current service commitments include: • Delivering 90% of the books our users request from closed storage areas at our Swanston Street building within thirty minutes • Providing an explanation when service standards are not met. In support of this Charter, we commit to listening to the opinions of our customers on our services and facilities. The SDPP commits the parties to review and develop a new Service Charter during the life of the Agreement which, when finalised, shall supersede the provisions in this clause 18.
Service Charter. Those schools subscribing to the Diocese of York’s Service Level Agreement described in this prospectus are entitled to expect the Education Team to: ▪ have a pastoral concern for the staff, governors and pupils of the school; ▪ provide professional and expert information, advice and assistance in the areas listed; ▪ deliver the services listed upon request to a high professional standard; ▪ respond promptly and courteously to requests for assistance; ▪ act with discretion and safeguard confidentiality; ▪ be responsive to individual schools and their distinctive ethos; ▪ act with integrity and in accordance with Christian beliefs and values; ▪ promote at all times the Church of England foundation and Xxxxxxxxx xxxxx of the school; ▪ deal promptly and courteously with any complaints about the level of service provided. In return, schools subscribing to the agreement are expected to: ▪ keep the Education Team informed of the current situation in relation to the service required and developments at the school; ▪ be available, given adequate notice, for meetings and/or visits to ensure progress is maintained; ▪ give adequate notice when requesting visits, meetings, training, etc;
Service Charter. Customer shall comply with the customer responsibilities and all other obligations of Customer set out in the Service Charter. Capita may amend the Service Charter in its sole and absolute discretion from time to time.
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