SERVICE CATALOGUE. 1.1. This Service Catalogue sets out the services that are available as part of the Agreement. The Service Catalogue contains a number of services each with a service description. Services that are included as part of the Agreement will be referenced on the Order Form of this document.
SERVICE CATALOGUE. Part A [Guidance Note: The Mandatory Service Package to be appended to this Part A of Annex 1]. Part B [Guidance Note: Any Service Packages other than the Mandatory Service Packages are to be appended to this Part B of Annex 1 following Approval in accordance with Clause 16.2]. FRAMEWORK SCHEDULE 4: TEMPLATE ORDER FORM AND TEMPLATE CALL OFF TERMS PART 1: TEMPLATE ORDER FORM PART 2: TEMPLATE CALL OFF TERMS FRAMEWORK SCHEDULE 5: CALL OFF PROCEDURE AWARD PROCEDURE
SERVICE CATALOGUE. 6.1 The Contractor acknowledges that Finance has created, or will create, and maintain a Service Catalogue which sets out the available Cloud Services. The Contractor is entitled to offer to supply Agencies their Cloud Services pursuant to this Head Agreement. The Service Catalogue may include the following information about each of the Cloud Services listed in the Service Catalogue:
SERVICE CATALOGUE. 1.3.3 the body of this Agreement;
SERVICE CATALOGUE. 1335 The SMP shall foresee a section providing as main functionality a centralised Service Catalogue. 1336 The Service Catalogue should contain all defined services of the FWC that can be ordered, via 1337 Service Request or otherwise. 1338 Many of these services shall be available to be requested by users directly without authorisation 1339 or change management via Service Requests. 1340 Service Request fulfilment for services in the Service Catalogue shall be automated. Non- 1341 automated requests shall be classified as either Standard or Normal Changes and follow the
SERVICE CATALOGUE. The catalogue of services in RAMP provides and interactive way to find solution providers, and hence the DIH² Network nodes, based on different criteria. The criteria can be selected on an as-needed basis (user can select from none to all the criteria for filtering) and include: • Name of the organisation (solution provider) • Category/type of solution provider • Industries with experience in providing solutions • Country • Value-added services For example, the user is able to filter the results and view only the DIHs that provide a certain service or/and have experience in a certain industry and/or provide services in a specific country. The categorisation of the value-added services has been standardised based on previous work1 and the profiling of the DIH² Network node offered services. Technology Technical consulting Collaborative R&D Technical support on scale-up Commercial infrastructure Testing and validation Digitalization Design Business& Finance Incubator/accelerato r Access to finance Feasibility analysis Investor Readiness Mentoring/ Go to market strategy Ecosystem building Networking Value chain development Awareness raising Dissemination Marketing Workshops Training Courses Expert trainings Interships Complementary services Services Figure 3: Filters in the RAMP catalogue (left) Standardised categorisation of services 1 L4MS project, grant agreement No 767642, xxxx://xxxxxxx.x0xx.xx/
SERVICE CATALOGUE. <Publishing a service catalogue as part of the SLA is recommended but optional. It could start as 2-3 generic services and continue to be updated as an ongoing project.> The services in the Service Catalogue are described in the following format. Description Describes the service, major benefits and the target audience for this service Delivery Scope Identifies those eligible to receive the service. If it applies to the entire client, it will be “All”. Component Scope Identify which components the service applies to.
SERVICE CATALOGUE. 2.1 The Service Catalogue is comprised of the Day 1 Service Catalogue and the Future Service Catalogue.
SERVICE CATALOGUE. The service provider will provide the following services to the customer: Service Description Examples User Support Receive, document, and prioritize issue tickets and help customer staff in the use of existing applications or services. Ɣ Provide help desk support Ɣ Answer queries about applications. Ɣ Receive and document bug reports. Ɣ Collect and document requests for changes. Ɣ Share status of requests.
SERVICE CATALOGUE. The Hosting Supplier acknowledges that the SIAM Supplier is responsible for the development, maintenance and implementation of the Service Catalogue for the full range of FITS Services orderable from the FITS Suppliers. The Hosting Supplier shall work and co-operate with the SIAM Supplier to deliver information relating to the Hosting Services to be published in the Service Catalogue, in accordance with the Hosting Supplier’s obligations under schedule 2.1 (Service Requirements) and in line with the Hosting Service Commencement Date(s). The Hosting Supplier shall ensure that Service Catalogue items contain the services and products described in schedule 4.1 (Hosting Supplier Solution) in response to the requirements of schedule 2.1 (Service Requirements) and schedule 2.2 (Service Performance Management) and shall be structured so as to be compliant with the Charges.
