Servers – General Requirements Sample Clauses
The 'Servers – General Requirements' clause sets out the baseline standards and obligations that servers must meet within the scope of an agreement. Typically, this clause outlines specifications such as hardware performance, security protocols, uptime guarantees, and maintenance responsibilities that the server provider must adhere to. For example, it may require servers to be located in certain jurisdictions, meet minimum processing speeds, or comply with specific data protection standards. The core function of this clause is to ensure that the servers used are reliable, secure, and suitable for the intended services, thereby minimizing operational risks and clarifying expectations between the parties.
Servers – General Requirements. For this Statement of Work, “Servers” shall mean * servers. As of the Effective Date, Supplier shall assume responsibility for the operation, proactive monitoring, management and support of the Server environment, Equipment and Software of the types employed by Gap, including:
(a) Mainframe Services shall be performed on all existing and new Servers and associated peripheral Equipment located at Gap’s * Data Center.
(b) Supplier shall provide support for ADM teams, Gap and Third Party Vendors, as needed for the successful operations of the applications on Supplier maintained Servers.
(c) At Supplier Service Locations, Supplier shall provide all support resources (e.g., Supplier Personnel, Software and Equipment including Cabling, Wiring), as required to support the Gap Server Environment. At Gap Sites, Supplier will provide the Cabling and Wiring that interconnects the Equipment as well as power from the PDU (Gap provides power to/at the PDU). Building wiring at Gap Sites outside of the computer rooms to be changed or added will be handled as a Non-Service Catalog Item.
(d) Supplier shall provide the Services and integrate and coordinate them with Gap’s retained responsibilities. __________________________ *Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. Exhibit A.6.1 Gap/IBM Confidential and Proprietary Information Second Amended and Restated Master Services Agreement
(e) Supplier’s responsibilities for Server administrative functions include:
(1) Performing Server administration functions, including: development, establishment, installation, and maintenance of catalogs, catalog structures and naming conventions.
(2) Purging records, datasets and old Authorized User accounts, as identified by Gap.
(3) Restoring deleted datasets upon request from the Help Desk.
(f) Supporting the Incident and Problem Management processes described in Section 11 (Incident and Problem Management) of this SOW by tracking, managing, analyzing, resolving all Incidents and Problems arising from, relating to, or affecting the Server Environment assigned to it by Gap or self-assigned in accordance with the Procedures Manual and providing Gap with a root cause analysis or such other reports as required in Section 11 (Incident and Problem Management) of this SOW.
(g) Supplier’s responsibilities with respect to Incident and Problem Management include:
(1) Perfor...
Servers – General Requirements. For this Statement of Work “