Common use of Serious Clause in Contracts

Serious. Response time: 8 hours or 10.00 the next business day Remedy period, resolution time: Continuously until the error has been remedied. Continuously until the error has been remedied. Target of a maximum of 8 hours. Response time: 8 hours or 10.00 the next business day Remedy period, resolution time: Within normal business hours

Appears in 2 contracts

Sources: Service Level Agreement, Service Level Agreement