Common use of Second Level Support Clause in Contracts

Second Level Support. For purposes of this Agreement, “Second Level Support” shall mean support provided by Comarco to Targus for Product problems and issues that have not been or could not reasonably be resolved through First Level Support. Comarco agrees to provide Targus with support to assist it in resolving customer difficulties with the Products that are beyond First Level Support. Comarco will acknowledge Targus’ request, in English not less than […***…] after Targus requests assistance, through electronic communication or other method selected by Targus. Comarco shall supply the same level of support for a period of […***…] months after Targus’ receipt of the last Product shipped by Comarco to Targus hereunder.