School District Workstations. Configuration requirements for devices and their software that school district personnel use to access WSIPC’s software modules can be found on our website: xxxxx://xxx.xxxxx.xxx/technology-team/. State Reports XXXXX will provide, at no additional fee, all data reports required by the state that impact 50% or more of the school districts in the state. XXXXX and NWRDC will work with state agencies to gather requirements on the required data. XXXXX will inform NWRDC staff of any mandated changes to state reports and NWRDC will communicate the information to the District. XXXXX SaaS Modules XXXXX may provide additional software to enhance or supplement WSIPC’s standard offerings. The costs for these services are often in addition to the normal FTE fee. Refer to Addendum I for the current listing of SaaS software offerings. XXXXX Purchasing Program The XXXXX Purchasing Program (WPP) provides opportunities for districts, schools, associations, and government entities to purchase technology at competitive Cooperative pricing. To save the Cooperative money and time, XXXXX has a procedure to competitively bid all vendors in the Purchasing Program via RFP. The XXXXX bid process adheres to a sealed, competitive bidding process to negotiate contracts that abide by state procurement requirements. For more information and a current list of vendors, visit the XXXXX website: xxxxx://xxx.xxxxx.org/purchasing Appendix B 2023-2024 NWRDC FTE Rates Fiscal Only NWRDC Software Support Services XXXXX Software Licensing Total FTE Rate $14.18 $20.99 $35.17 $15.56 $13.73 $29.29 $25.50 $20.99 $46.49 Student Only Full Service
School District Workstations. Configuration requirements for devices and their software that school district personnel use to access WSIPC’s software modules can be found on our website: xxxxx://xxx.xxxxx.xxx/technology‐team/. State Reports XXXXX will provide, at no additional fee, all data reports required by the state that impact 50% or more of the school districts in the state. WSIPC and NWRDC will work with state agencies to gather requirements on the required data. WSIPC will inform NWRDC staff of any mandated changes to state reports and NWRDC will communicate the information to the District. Appendix B Fees NWRDC FTE Fees Fiscal Only NWRDC Software Support Services XXXXX Software Licensing Total FTE Fee $13.63 $20.34 $33.97 $15.56 $13.08 $28.64 $24.52 $20.34 $44.86 Student Only Full Service
School District Workstations. Addendum II lists configuration requirements for devices and their software that school district personnel use to access WSIPC's software modules. State Reports XXXXX will provide, at no additional fee, all data reports required by the state that impact 50% or more of the school districts in the state. XXXXX and NWRDC will work with state agencies to gather requirements on the required data. XXXXX will inform NWRDC staff of any mandated changes to state reports and NWRDC will communicate the information to the District. SUPPORT SERVICES Service Requests To request support during Normal Support Hours, the following points of c6ntact will be used: Department Phone Email Support Hours Finance/HR 000-000-0000 xxxxxxxxxxxxxxxxxx@xxxxx.xxx 8:00AM-5:00PM Student 000-000-0000 xxxxxxxx@xxxxx.xxx 7:30AM-4:30PM Operations 425-349-6666 xxxxx@xxxxx.xxx 7:30AM-S:00PM Response Times NWRDC maintains a phone/e-mail suppon administrator during normal working hours. This individual monitors and assigns all client contacts to ensure timely responses. At any time an issue is determined critical, the client will be notified within one hour of its status and every two hours thereafter. A critical ifıcident meets any of the following conditions: • Productivity has stopped • A staff member or agency cannot continue work • Data is corrupt • Financial controls are impaired • System security has been compromised Software Documentation Documentation associated with the sotware modules installed will be available in digital and/or printed forms as determined by NWRDC. Documentation will be regularly updated to ensure it remains current and relevant. Training NWRDC will train and support the end users in a District. Training may be offered at a designated training site, via K-20 or other means utilizing technology that is to the advantage of NWRDC and the Cooperative. NWRDC will offer consistently scheduled and on-going training to membȦr Districts. Application SuppoC Services NWRDC services are available to employees of the District for the application under contract. This service includes telephone response, formal classroom training, on-site training, user documentation materials and consulting in conjunction with the implementation of the XXXXX provided somware. When the District contracts with outside consultants, it is recommended that these consultants attend relevant training. Data Transportation NWRDC assumes responsibility and cost to deliver computer output vi...
