Scheduled Maintenance. Except in the case of an emergency, Element Critical will provide Customer with seven (7) calendar days’ notice of Scheduled Maintenance. If Element Critical fails to provide the appropriate notice, Customer will be entitled to a credit to Customer’s account in the amount of the pro-rated fee for the provision of one day of Colocation Services. Element Critical will endeavor not to perform Scheduled Maintenance more than 12 times in any calendar year and not exceed a total of 12 hours in any calendar year in any individual data center. For each data center in which Customer has a presence, Customer will be entitled to receive a credit to Customer’s account in the amount of one week of pro-rated Colocation Services Fees for each Schedule Maintenance event beyond 12 and entitled to receive a credit to Customer’s account in the amount of the pro-rated fee for one day of Colocation Services for each hour of Schedule Maintenance beyond 12 hours in a calendar year.
Appears in 13 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
