SAP Delivered Support Clause Samples
The "SAP Delivered Support" clause defines the scope and terms under which SAP provides support services for its software products. Typically, this clause outlines the types of support available, such as technical assistance, updates, and troubleshooting, and may specify response times or channels for submitting support requests. Its core practical function is to ensure customers have access to necessary help and resources to maintain and operate SAP software effectively, thereby minimizing downtime and resolving issues efficiently.
SAP Delivered Support a) If an End User wants to order SAP Delivered Support and provided SAP offers SAP Delivered Support for the relevant Software products, the End User will need to conclude a EUMA directly with SAP.
b) Partner must inform the End User that:
i. SAP will not deliver any SAP Delivered Support until SAP received End User’s duly signed ▇▇▇▇; and
ii. SAP has the right not to provide SAP Delivered Support as long as any of the adverse conditions as set out in this Article 9 (Maintenance Services) no. 1e) to f) is present.
c) Partner must ensure that the person signing the EUMA is duly authorized to represent and has the full legal capacity to legally bind the End User.
d) When Partner submits a Software order, Partner must also submit a copy of the EUMA signed by the End User for whom the Software is ordered if the relevant End User wants to order SAP Delivered Support. SAP will provide the means to attach, upload or otherwise submit a signed copy of the EUMA together with the Software order in the order process. If required in the country of the relevant End User, SAP will provide an address to which an originally signed copy of the EUMA by the End User must be send.
e) Partner is prohibited from making any changes to the EUMA but may have to insert certain additionally required information into the EUMA. Partner must further ensure that End User does not change the EUMA.
f) If the relevant End User has not duly signed the EUMA or if the content of the EUMA was unduly changed or is incomplete, SAP will not accept the corresponding SAP Delivered Support order for such End User and will, thus, not provide SAP Delivered Support. Partner will indemnify SAP against any and all losses, actions, claims, expenses, demands and liabilities which may be incurred by or made against SAP if the EUMA was unduly changed or is incomplete.
SAP Delivered Support a) If an End User wants to order SAP Delivered Support and provided SAP offers SAP Delivered Support for the relevant Software products, the End User will need to conclude a EUMA directly with SAP.
b) Partner must inform the End User that:
i. SAP will not deliver any SAP Delivered Support until SAP received End User’s duly signed ▇▇▇▇; and
ii. SAP has the right not to provide SAP Delivered Support as long as any of the adverse conditions as set out in this Pasal 9 (Maintenance Services) no. 1e) to f) is present. perjanjian Lisensi Tak Langsung untuk memastikan bahwa segala klaim yang timbul dari atau dalam kaitannya dengan Lisensi Tak Langsung akan ditanggung oleh ▇▇▇▇▇ ▇▇▇ bukan oleh anggota SAP Group.
c) Mitra harus memastikan bahwa semua Perangkat Lunak yang dipesan untuk Pengguna Akhir tercatat dengan Lisensi Tak Langsung yang valid atas nama Pengguna Akhir tersebut.
d) ▇▇▇▇▇ harus memastikan bahwa:
i. setiap Pengguna Akhir menerima Lisensi Tak Langsung sebelum memesan Perangkat ▇▇▇▇▇ ▇▇▇▇ Mitra; ▇▇▇
▇▇. orang ▇▇▇▇ menandatangani Lisensi ▇▇▇ ▇▇▇▇▇▇▇▇ diberi wewenang sebagaimana mestinya untuk mewakili ▇▇▇ memiliki kekuatan hukum penuh untuk mengikat Pengguna Akhir secara hukum.
e) ▇▇▇▇▇ harus memastikan bahwa setiap Lisensi Tak Langsung yang diberikan sah, berlaku, bersifat mengikat ▇▇▇ dapat diterapkan secara hukum, serta bahwa kewajiban semua pihak yang terlibat di dalamnya adalah kewajiban yang sah, berlaku, bersifat mengikat ▇▇▇ dapat diterapkan secara hukum.
f) ▇▇▇▇▇ harus memberi tahu setiap Pengguna Akhir bahwa SAP tidak akan menerima pemesanan Perangkat ▇▇▇▇▇ untuk Pengguna Akhir tersebut ▇▇▇ dengan demikian tidak akan menyediakan Perangkat ▇▇▇▇▇ maupun kode lisensi apa pun yang berlaku jika SAP belum menerima konfirmasi dari ▇▇▇▇▇ ▇▇▇▇ menyatakan bahwa Lisensi ▇▇▇ ▇▇▇▇▇▇▇▇ telah ditandatangani sebagaimana mestinya oleh Pengguna Akhir untuk Perangkat Lunak yang dipesan tersebut.
g) Atas permintaan SAP, ▇▇▇▇▇ harus memberikan salinan perjanjian Lisensi Tak Langsung yang telah ditandatangani kepada SAP (dengan menyamarkan rujukan tentang ▇▇▇-▇▇▇ komersial, terutama harga). Mitra harus memastikan bahwa Pengguna Akhir telah memberikan persetujuan bagi SAP untuk meninjau setiap Lisensi Tak Langsung.
h) ▇▇▇▇▇ membebaskan SAP ▇▇▇ semua anggota SAP Group lain ▇▇▇▇ ▇▇▇▇▇▇ kerugian, tindakan, klaim, biaya, tuntutan ▇▇▇ tanggung jawab yang dapat timbul atau diajukan kepada SAP atau anggota SAP Group lainnya jika ▇▇▇▇▇ tidak mengeluarkan Lisensi Tak Langsu...