{"component": "clause", "props": {"groups": [{"size": 3, "snippet_links": [{"key": "receipt-of", "type": "clause", "offset": [9, 19]}, {"key": "product-return", "type": "clause", "offset": [24, 38]}, {"key": "section-8", "type": "clause", "offset": [60, 69]}, {"key": "product-purchase-price", "type": "definition", "offset": [138, 160]}, {"key": "freight-charges", "type": "definition", "offset": [170, 185]}, {"key": "vendor-shall", "type": "clause", "offset": [257, 269]}, {"key": "a-credit", "type": "definition", "offset": [292, 300]}, {"key": "cash-refund", "type": "definition", "offset": [305, 316]}, {"key": "no-invoices", "type": "clause", "offset": [320, 331]}, {"key": "returned-products", "type": "clause", "offset": [349, 366]}, {"key": "terms-of-this-agreement", "type": "clause", "offset": [517, 540]}, {"key": "resalable-condition", "type": "definition", "offset": [567, 586]}, {"key": "cost-of", "type": "definition", "offset": [620, 627]}, {"key": "shipping-and-handling", "type": "clause", "offset": [649, 670]}, {"key": "return-material-authorization", "type": "clause", "offset": [702, 731]}, {"key": "all-products", "type": "clause", "offset": [744, 756]}, {"key": "in-the-event", "type": "clause", "offset": [781, 793]}, {"key": "confidential-treatment-requested", "type": "definition", "offset": [819, 851]}, {"key": "return-of-product", "type": "clause", "offset": [853, 870]}, {"key": "the-request", "type": "clause", "offset": [909, 920]}, {"key": "right-to-return", "type": "definition", "offset": [944, 959]}], "samples": [{"hash": "dpwLSxWKo0x", "uri": "/contracts/dpwLSxWKo0x#returns-processing", "label": "Distribution Agreement", "score": 31.340862423, "published": true}, {"hash": "dgHVnp0wLdH", "uri": "/contracts/dgHVnp0wLdH#returns-processing", "label": "Inventory Management and Product Purchase Agreement (Vmware, Inc.)", "score": 21.0, "published": true}, {"hash": "5fdYa3UJ5jO", "uri": "/contracts/5fdYa3UJ5jO#returns-processing", "label": "Inventory Management and Product Purchase Agreement (Vmware, Inc.)", "score": 21.0, "published": true}], "snippet": "Upon its receipt of any Product return permitted under this Section 8, Ingram may debit Vendor\u2019s account immediately in the amount of the Product purchase price plus all freight charges incurred by Ingram in receiving the Product. Upon entry of such debit, Vendor shall promptly \u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587 a credit, or cash refund if no invoices are outstanding. Returned Products that are in salable condition (i.e. the Product\u2019s packaging is unopened) shall be returned to Managed Inventory and will be managed by Ingram per the terms of this Agreement. Products that are not in resalable condition shall be returned to Vendor at a cost of $5 per unit plus any shipping and handling expenses. Ingram may request a Return Material Authorization (\u201cRMA\u201d) for all Products that are not resalable. In the event that an RMA for the [*** Confidential Treatment Requested] return of Product is not issued within five (5) days of the request, Ingram shall have the right to return any Products to Vendor without an RMA.", "hash": "7ab65a2b077d2765b54c8e85b78d3e29", "id": 2}, {"size": 4, "snippet_links": [{"key": "provide-on", "type": "clause", "offset": [0, 10]}, {"key": "telephone-support", "type": "definition", "offset": [30, 47]}, {"key": "merchandise-returns", "type": "clause", "offset": [82, 101]}, {"key": "credit-card", "type": "definition", "offset": [190, 201]}, {"key": "upon-receipt-of", "type": "definition", "offset": [258, 273]}, {"key": "returned-merchandise", "type": "clause", "offset": [274, 294]}, {"key": "defective-merchandise", "type": "clause", "offset": [315, 336]}], "samples": [{"hash": "6kPDbI1ibRx", "uri": "/contracts/6kPDbI1ibRx#returns-processing", "label": "E Commerce Agreement (Global Sports Inc)", "score": 18.0, "published": true}, {"hash": "5DayYUyIY5N", "uri": "/contracts/5DayYUyIY5N#returns-processing", "label": "E Commerce Agreement (Global Sports Inc)", "score": 18.0, "published": true}, {"hash": "3izM4aN8eEl", "uri": "/contracts/3izM4aN8eEl#returns-processing", "label": "E Commerce Agreement (Global Sports Inc)", "score": 18.0, "published": true}], "snippet": "Provide on-line and toll-free telephone support ------------------ for processing merchandise returns. Issue RA numbers, UPS call tags and the like. Verify, confirm and track returns. Issue credit card credits (or refunds or exchanges) to Customers promptly upon receipt of returned merchandise. Process returns of defective merchandise to recover from vendors.", "hash": "ba73e914df78e862c0a9af00e822baf8", "id": 1}, {"size": 2, "snippet_links": [{"key": "customer-returns", "type": "clause", "offset": [25, 41]}, {"key": "individual-subscribers", "type": "clause", "offset": [78, 100]}, {"key": "business-customers", "type": "definition", "offset": [106, 124]}], "samples": [{"hash": "aEnYNXUgwmq", "uri": "/contracts/aEnYNXUgwmq#returns-processing", "label": "Master Agreement for the Purchase of Products and Inventory Maintenance, Assembly and Fulfillment Services (Cellstar Corp)", "score": 18.0, "published": true}, {"hash": "KI6D5cbsbd", "uri": "/contracts/KI6D5cbsbd#returns-processing", "label": "Master Agreement for the Purchase of Products and Inventory Maintenance, Assembly and Fulfillment Services (Cellstar Corp)", "score": 18.0, "published": true}], "snippet": "a. CellStar will process Customer returns from Retailers and other resellers, individual subscribers, and business Customers through its \u2587.", "hash": "0d20af86b249740497ca62f519b76b30", "id": 3}, {"size": 2, "snippet_links": [], "samples": [{"hash": "lvpBWsT7fqE", "uri": "/contracts/lvpBWsT7fqE#returns-processing", "label": "Fulfillment Services Agreement (Buy Com Inc)", "score": 16.0, "published": true}, {"hash": "2hWcYDvGJe0", "uri": "/contracts/2hWcYDvGJe0#returns-processing", "label": "Fulfillment Services Agreement (Buy Com Inc)", "score": 16.0, "published": true}], "snippet": "\u2587\u2587\u2587.\u2587\u2587\u2587 will handle returns processing ------------------ from \u2587\u2587\u2587.\u2587\u2587\u2587's customers.", "hash": "9e84cfe580a78d6bccdff7fbd18cde95", "id": 4}, {"size": 1, "snippet_links": [{"key": "this-amendment", "type": "clause", "offset": [11, 25]}, {"key": "during-the-term", "type": "clause", "offset": [70, 85]}, {"key": "mutually-agreed", "type": "clause", "offset": [211, 226]}, {"key": "agrees-to", "type": "clause", "offset": [257, 266]}, {"key": "returns-processor", "type": "definition", "offset": [398, 415]}, {"key": "right-to", "type": "definition", "offset": [484, 492]}, {"key": "on-behalf-of", "type": "clause", "offset": [518, 530]}, {"key": "in-accordance-with", "type": "definition", "offset": [561, 579]}, {"key": "pricing-schedule", "type": "definition", "offset": [584, 600]}, {"key": "exhibit-c", "type": "definition", "offset": [611, 620]}], "samples": [{"hash": "fLFp7UgQRIy", "uri": "/contracts/fLFp7UgQRIy#returns-processing", "label": "Retail Magazine Supply Agreement (Source Interlink Companies Inc)", "score": 16.0, "published": true}], "snippet": "As part of this amendment IPD, through its Acme division, agrees that during the Term it will pick up and process full copy returns of all unsold magazines of all B&N magazine distributors, on a timetable to be mutually agreed upon by IPD and B&N. IPD also agrees to pickup unsold paperback books from B&N stores within its truck footprint. Until March 31, 2010, but only for so long as B&N uses a returns processor other than it's magazine distributor, Acme shall have the exclusive right to process magazine returns on behalf of all B&N magazine distributors in accordance with the pricing schedule listed in Exhibit C to this Amendment.", "hash": "5ef1acbf74bed38a59320c20ef8972a2", "id": 5}, {"size": 1, "snippet_links": [{"key": "buyer-shall", "type": "clause", "offset": [3, 14]}, {"key": "liabilities-for", "type": "clause", "offset": [34, 49]}, {"key": "responsible-for", "type": "clause", "offset": [111, 126]}, {"key": "associated-with", "type": "definition", "offset": [146, 161]}, {"key": "authorized-returns", "type": "clause", "offset": [173, 191]}, {"key": "purchase-orders", "type": "clause", "offset": [237, 252]}, {"key": "seller-shall", "type": "clause", "offset": [254, 266]}, {"key": "right-to-refuse", "type": "clause", "offset": [276, 291]}, {"key": "return-authorization", "type": "clause", "offset": [296, 316]}, {"key": "request-for-authorization", "type": "definition", "offset": [390, 415]}], "samples": [{"hash": "8H4A8naJwyd", "uri": "/contracts/8H4A8naJwyd#returns-processing", "label": "Services Agreement (Manchester Technologies Inc)", "score": 16.0, "published": true}], "snippet": "1. Buyer shall assume all returns liabilities for returns initiated as of a mutually agreeable date. Seller is responsible for the costs, if any, associated with all Seller authorized returns for sales made and delivered on Seller owned purchase orders. Seller shall have the right to refuse the return authorization. Seller shall give Buyer ten (10) days notice before refusing a customer request for authorization.", "hash": "7195d8bec5a624760751b9fbac226b61", "id": 6}, {"size": 1, "snippet_links": [{"key": "the-rate", "type": "definition", "offset": [0, 8]}, {"key": "the-location", "type": "clause", "offset": [87, 99]}, {"key": "prior-to-the", "type": "clause", "offset": [140, 152]}], "samples": [{"hash": "kG6Uy0ObV14", "uri": "/contracts/kG6Uy0ObV14#returns-processing", "label": "Fulfillment Services Agreement (Pc Flowers & Gifts Com Inc)", "score": 16.0, "published": true}], "snippet": "The rate for returns processing will be mutually determined after the determination of the location in which returns will be processed, and prior to the initiation of any return activity.", "hash": "e03d6b481cd6a13e32393ce0e9490cae", "id": 7}, {"size": 1, "snippet_links": [{"key": "supplier-will", "type": "clause", "offset": [4, 17]}, {"key": "returns-of-products", "type": "clause", "offset": [26, 45]}, {"key": "in-accordance-with", "type": "definition", "offset": [46, 64]}, {"key": "to-the-extent", "type": "clause", "offset": [88, 101]}, {"key": "consistent-with", "type": "clause", "offset": [102, 117]}, {"key": "prevailing-practices", "type": "definition", "offset": [118, 138]}, {"key": "supplier-shall", "type": "clause", "offset": [140, 154]}, {"key": "electronic-file", "type": "definition", "offset": [341, 356]}, {"key": "to-customer", "type": "clause", "offset": [375, 386]}, {"key": "receipt-of", "type": "clause", "offset": [410, 420]}, {"key": "returned-products", "type": "clause", "offset": [421, 438]}, {"key": "save-for", "type": "clause", "offset": [439, 447]}, {"key": "the-period", "type": "clause", "offset": [451, 461]}, {"key": "the-electronic", "type": "clause", "offset": [506, 520]}, {"key": "working-days", "type": "clause", "offset": [575, 587]}, {"key": "information-provided-by", "type": "clause", "offset": [673, 696]}, {"key": "current-supplier", "type": "clause", "offset": [701, 717]}, {"key": "prior-to-the-effective-date", "type": "clause", "offset": [750, 777]}, {"key": "not-limited", "type": "clause", "offset": [794, 805]}, {"key": "customer-number", "type": "definition", "offset": [810, 825]}, {"key": "reference-number", "type": "clause", "offset": [838, 854]}, {"key": "other-information", "type": "definition", "offset": [930, 947]}, {"key": "credit-note", "type": "clause", "offset": [992, 1003]}, {"key": "in-the-event", "type": "clause", "offset": [1009, 1021]}, {"key": "same-day", "type": "definition", "offset": [1144, 1152]}, {"key": "clearance-zone", "type": "definition", "offset": [1236, 1250]}, {"key": "distribution-center", "type": "definition", "offset": [1259, 1278]}, {"key": "disposition-of", "type": "clause", "offset": [1336, 1350]}, {"key": "once-customer", "type": "definition", "offset": [1366, 1379]}, {"key": "other-instructions", "type": "clause", "offset": [1484, 1502]}, {"key": "returns-policy", "type": "clause", "offset": [1564, 1578]}, {"key": "customer-may", "type": "clause", "offset": [1694, 1706]}, {"key": "from-time-to-time", "type": "clause", "offset": [1708, 1725]}, {"key": "advance-notice", "type": "definition", "offset": [1747, 1761]}, {"key": "customer-shall", "type": "clause", "offset": [1898, 1912]}, {"key": "special-sales", "type": "definition", "offset": [2206, 2219]}, {"key": "return-to", "type": "definition", "offset": [2299, 2308]}, {"key": "days-after", "type": "definition", "offset": [2352, 2362]}, {"key": "provisions-of-this-agreement", "type": "clause", "offset": [2464, 2492]}, {"key": "at-any-time", "type": "clause", "offset": [2523, 2534]}, {"key": "individual-customers", "type": "definition", "offset": [2585, 2605]}, {"key": "certain-products", "type": "clause", "offset": [2609, 2625]}, {"key": "customer-returns", "type": "clause", "offset": [2669, 2685]}, {"key": "subject-to", "type": "definition", "offset": [2741, 2751]}, {"key": "breach-of", "type": "definition", "offset": [2920, 2929]}, {"key": "time-parameters", "type": "clause", "offset": [2934, 2949]}, {"key": "as-available", "type": "definition", "offset": [3100, 3112]}], "samples": [{"hash": "1DX0X1W8Q1j", "uri": "/contracts/1DX0X1W8Q1j#returns-processing", "label": "Distribution Agreement (Glenayre Technologies Inc)", "score": 19.0, "published": true}], "snippet": "(a) Supplier will process returns of Products in accordance with this Section 7.15.\n(b) To the extent consistent with Prevailing Practices, Supplier shall accept all returns of Products except those which Customer expressly instructs Supplier not to accept. Customer Pre-Authorized Return Products will be processed in a manner such that an electronic file is made available to Customer within [*****] Days of receipt of returned Products save for in the period 20th December to March 31st in which period the electronic file may be made available to Customer within [*****] Working Days of receipt of returned Products. Said electronic file shall contain at a minimum the information provided by the current Supplier return processing system (i.e., prior to the Effective Date), including but not limited to: customer number, customer\u2019s reference number, selection number returned, quantity returned per selection number and any other information Customer requires to adequately process any credit note.\n(c) In the event that a return is not a Customer Pre-Authorized Return Product, Supplier shall (i) notify Customer immediately (within the same day) of such fact as set forth in subsection (b) above, (ii) move such Product into a \u201cclearance zone\u201d in the Distribution Center, and follow Customer\u2019s reasonable instructions as to the disposition of such Products. Once Customer has given its instructions Supplier will process the returns in accordance with (b) above or Customer\u2019s other instructions.\n(d) In processing returns, Supplier shall follow Customer\u2019s returns policy as it existed immediately prior to the Effective Date, which may differ on a country-by-country or customer basis. Customer may, from time to time, and with reasonable advance notice, alter such policy, provided, however, that to the extent any such changes cause Supplier to incur any incremental out-of-pocket costs, Customer shall bear such costs.\n(e) To the extent consistent with Prevailing Practices, Customer\u2019s policy shall clearly indicate, per country and/or customer, which returned Products must be scrapped, put back into its shippable inventory, have to be reworked before being put back into stock, or be sold as special sales. Returned Products which are to be reworked shall be reworked and available to return to shippable inventory within [*****] Working Days after Customer\u2019s indication of such disposition. If reworking or repackaging is required the other pricing provisions of this Agreement shall apply.\n(f) Customer may at any time request Supplier to prioritize returns of certain individual customers or certain Products to make them available for shipping and/or customer returns more quickly than other returned Product and Supplier, subject to its capacity, shall prioritize such processing.\n(g) Customer may at any time request Supplier to delay the returns processing, in which event no such delays shall be a breach of the time parameters set forth in this Section 7.15.\n(h) To the extent consistent with Prevailing Practices, Returns of overstocks from NDU Distribution will be booked on as available shippable inventory within [*****] after receipt, provided the returned Products are returned [*****] do not need any reworking and are notified to Supplier by ASN [*****] day before their receipt. These overstock returns are processed [*****] to Customer. If reworking or repackaging is required the other pricing provisions of this Agreement shall apply.", "hash": "2431b81d9d8afa7cb2fe1d112def2419", "id": 8}, {"size": 1, "snippet_links": [{"key": "during-the-term", "type": "clause", "offset": [0, 15]}, {"key": "mutually-agreed", "type": "clause", "offset": [193, 208]}, {"key": "the-parties-hereto", "type": "clause", "offset": [307, 325]}, {"key": "based-on", "type": "clause", "offset": [347, 355]}, {"key": "sales-data", "type": "clause", "offset": [364, 374]}, {"key": "mass-market", "type": "definition", "offset": [408, 419]}, {"key": "with-respect-to", "type": "clause", "offset": [498, 513]}, {"key": "basis-of", "type": "clause", "offset": [575, 583]}, {"key": "performed-by", "type": "clause", "offset": [654, 666]}, {"key": "number-of-days", "type": "definition", "offset": [737, 751]}, {"key": "following-the", "type": "definition", "offset": [752, 765]}, {"key": "date-of", "type": "clause", "offset": [777, 784]}, {"key": "right-to", "type": "definition", "offset": [931, 939]}, {"key": "on-behalf-of", "type": "clause", "offset": [965, 977]}, {"key": "unit-price", "type": "clause", "offset": [1013, 1023]}, {"key": "the-foregoing", "type": "definition", "offset": [1108, 1121]}, {"key": "no-obligation-to-use", "type": "clause", "offset": [1219, 1239]}, {"key": "returns-processor", "type": "definition", "offset": [1262, 1279]}, {"key": "agreement-or", "type": "definition", "offset": [1350, 1362]}], "samples": [{"hash": "fxJW9YtLLqI", "uri": "/contracts/fxJW9YtLLqI#returns-processing", "label": "Retail Magazine Supply Agreement (Source Interlink Companies Inc)", "score": 19.0, "published": true}], "snippet": "During the Term, IPD as outlined in the 2nd Amendment, through its ACME division, shall pick up full copy returns of all unsold magazines of all B&N magazine distributors, on a timetable to be mutually agreed upon by IPD and B&N. IPD shall process returns by either (i) count (for those stores as agreed by the parties hereto) or (ii) calculation based on scanned sales data. IPD shall also pick up stripped mass market paperback bodies from all B&N stores. In the instance of returns calculations with respect to the unsold magazines, such calculations shall be made on the basis of the number of invoiced copies less scanned sales copies, and shall be performed by title and issue, after a mutually agreed upon (by the parties hereto) number of days following the \u201coff-sale\u201d date of that title. Until March 31, 2010, but only for so long as B&N\u2019s magazine distributor does not also process returns, Acme shall have the exclusive right to process magazine returns on behalf of all B&N magazine distributors at a unit price of [***] only on the counted portion of those returns. The exclusivity set forth in the foregoing sentence shall apply only so long as IPD continues to supply magazines to B&N and B&N shall have no obligation to use ACME as its exclusive returns processor if IPD ceases to supply magazines to B&N (through termination of this Agreement or otherwise).", "hash": "15f61d8cc4697c032ce4ea7fe8dbaf22", "id": 9}, {"size": 1, "snippet_links": [{"key": "will-provide", "type": "clause", "offset": [11, 23]}, {"key": "terms-and-conditions-for", "type": "clause", "offset": [41, 65]}, {"key": "return-of-product", "type": "clause", "offset": [188, 205]}, {"key": "program-name", "type": "definition", "offset": [223, 235]}], "samples": [{"hash": "a8H9Hhg6qNf", "uri": "/contracts/a8H9Hhg6qNf#returns-processing", "label": "Program Services Agreement (Direct Alliance Corp)", "score": 18.0, "published": true}], "snippet": "4.31.1 DAC will provide to end-users the terms and conditions for returns as defined by HP Returns will be managed by the DAC TSRs at DAC for launch. The TSR will issue an RMA authorizing return of product to DAC under the program name. Returns policies are provided in Attachment 4.31, appended hereto.", "hash": "d0d6fdef7d4f10900afd708a998b285b", "id": 10}], "next_curs": "ClsSVWoVc35sYXdpbnNpZGVyY29udHJhY3RzcjcLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IhtyZXR1cm5zLXByb2Nlc3NpbmcjMDAwMDAwMGEMogECZW4YACAA", "clause": {"size": 19, "children": [["returns-authorization", "Returns Authorization"], ["supplier-returns", "Supplier Returns"], ["responsibility-for-returns", "Responsibility for Returns"], ["customer-returns", "Customer Returns"], ["returns-liquidation", "Returns Liquidation"]], "title": "Returns Processing", "parents": [["fulfillment", "Fulfillment"], ["fulfillment-duties-of-\u2587\u2587\u2587", "Fulfillment Duties of \u2587\u2587\u2587"], ["returns", "Returns"], ["inventory-management-services", "INVENTORY MANAGEMENT SERVICES"], ["scope-of-work", "SCOPE OF WORK"]], "id": "returns-processing", "related": [["sub-processing", "Sub-Processing", "Sub-Processing"], ["claims-processing", "Claims Processing", "Claims Processing"], ["subprocessing", "Subprocessing", "Subprocessing"], ["data-collection-processing-and-usage", "Data Collection, Processing and Usage", "Data Collection, Processing and Usage"], ["grievance-processing", "Grievance Processing", "Grievance Processing"]], "related_snippets": [], "updated": "2025-07-07T16:38:45+00:00"}, "json": true, "cursor": ""}}