Common use of Return Conditions Clause in Contracts

Return Conditions. In general, if the original product packaging remains closed/sealed, customers are allowed to refuse delivery for any reason. This may include change of mind, lack of money, lack of availability for delivery, damaged packaging etc. The Vendor is obligated to accept return of Goods, in original packaging, on the following cases: ● Faulty Goods: a. Defined as either manufacturing defects (mechanical or software related), “Dead on Arrival” (i.e. not working from the onset), damaged or missing parts. b. As reported by the Customers within 7 days from delivery. In such cases, customers are entitled to replacement or refund at seller's expense, which will be facilitated by Vendor by replacing the product. c. As reported by the Customers after 7 days from delivery and sent back to vendor and which have not been repaired by the vendor within 10 days, provided the product is under Warranty ● is the wrong product ● is different than described on the APP ● does not fit the customer’s size (applicable to fashion products only) There are various types of returns & deliveries ● Unopened returns - For items in whose categories a vendor will offer a return policy and for items with visible damages ● Opened returns - for manufacturing defects, incorrect product and for categories where vendor offers an opened returns policy ● Failed deliveries – these are cases where vendor’s delivery associates are not able to meet the customer, the customer does not pick up the ordered item or otherwise the product’s original packaging remains closed/sealed. The transaction was not completed. ● Rejections – these are cases where vendor’s delivery associates meet the customer or the customer picks up the ordered item, but rejects it on the spot, in the presence of our delivery staff. In such cases the product has been examined by the customer, where applicable the seal has not been broken, nor has the product been used and therefore the transaction was not completed. ● Returns – these are cases where the delivery and transaction are completed successfully but the customer requests a return within 7 days from the delivery date. For Customer Convenience, ICS LIMITED and the Vendor commit to accepting the product returned by the Customer if: ● The Customer asked to have his or her product returned to the Vendor within 7 days after the delivery date and through the Customer Service of ICS LIMITED or by notifying the vendor via the APP message service. ● The product sent back is still in its original packaging ● The product has not been used and is in good condition, unless reported defective or damaged ● There is no part of the product missing, unless reported to have missing parts ● For items with seals, the security seal has not been broken, unless defective or damaged or missing parts or wrong item ● The customer has conserved and sent back the invoice of the product and the free packaging complete with free gifts and accessories. The Vendor is required to provide warranty and repair service to customer for the entire period of the warranty. In cases of failure to repair a product, the vendor will be required to mediate a product replacement for the benefit of the customer within 10 days from the date when the customer brought the faulty product for repair.

Return Conditions. In general, if the original product packaging remains closed/sealed, customers are allowed to refuse delivery for any reason. This may include change of mind, lack of money, lack of availability for delivery, damaged packaging etc. etc The Vendor is obligated to accept return of Goods, in original packaging, on o the following cases: ● Faulty Goods: a. :  Defined as either manufacturing defects (mechanical or software related), “Dead WEBSITE; ▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇.▇▇ EMAIL; ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇.▇▇ ▇.▇ ▇▇▇ ▇▇▇▇ –01000 ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇▇ (▇▇▇▇▇ ▇▇▇▇▇▇▇ Strt) 0700 237 000 0738 237 000 on Arrival” (i.e. not working from the onset), damaged or missing parts. b. parts  As reported by the Customers within 7 days from delivery. In such cases, customers are entitled to replacement or refund at seller's expense, which will be facilitated by Vendor Online237 on the Vendor’s behalf. This will either be by replacing the product. c. product from Online237 First stock, or placing a new order for Drop Shipping products. If Online237quality control process is disputed by the vendor, and proves to have been inaccurate (ie the product is not Faulty), Online237 will bear the cost & reimburse the Vendor  As reported by the Customers after 7 days from delivery and sent back handed over to vendor and the Service point, which have not been repaired by the vendor Service point within 10 days, provided the product is under Warranty ● is the wrong product ● is different than described on the APP website ● does Does not fit the customer’s size (applicable to fashion products onlyfashion) There are various types of returns & deliveries ● Unopened returns - For items in whose categories a vendor will offer Online237offers a return policy and for items with visible damages ● Opened returns - for manufacturing defects, incorrect product and for categories where vendor Online237 offers an opened returns policy ● Failed deliveries – these are cases where vendor’s our delivery associates are not able to meet the customer, the customer does not pick up the his ordered item or otherwise the product’s original packaging remains closed/sealed. The transaction was not completed. ● Rejections – these are cases where vendor’s our delivery associates meet the customer or the customer picks up the his ordered item, but rejects it on the spot, in the presence of our delivery staff. In such cases the product has been examined by the customer, where applicable the seal has not been broken, nor has the product been used and therefore the transaction was not completed. ● Returns – these are cases where the delivery and transaction are completed successfully but the customer requests a return within 7 days from the delivery date. For Customer Convenience, ICS LIMITED TW O THIRTY SEVEN SERVICES and the Vendor commit to accepting the product returned by the Customer if: ● The Customer asked to have his or her product returned to the Vendor within 7 days after the delivery date and through the Customer Service of ICS LIMITED TW O TH IRTY SEVEN SERVICES or by notifying the vendor via the APP message service. filling TWO THIRTY SEVEN dedicated online return form ● The product sent back is still in its original packaging ● The product has not been used and is in good condition, unless reported defective or WEBSITE; ▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇.▇▇ EMAIL; ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇.▇▇ ▇.▇ ▇▇▇ ▇▇▇▇ –01000 ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇▇ (▇▇▇▇▇ ▇▇▇▇▇▇▇ Strt) 0700 237 000 0738 237 000 damaged ● There is no part of the product missing, unless reported to have missing parts ● For items with seals, the security seal has not been broken, unless defective or damaged or missing parts or wrong item ● The customer has conserved and sent back the invoice of the product and the free packaging complete with free gifts and accessories. accessories The Vendor is required to provide warranty and repair service Service point information to customer TW O TH IRTY SEVEN SERVICES for the entire period of the warrantywarranty to be shared with the customer. In cases of failure to repair a productService point default, the vendor will be required to mediate a product replacement with the Service point for the benefit of the customer customer, without TW O TH IRTY SEVEN express involvement and within 10 days from the date when the customer brought the faulty product for repairto the service point If an item is rendered unsellable during the delivery process, while the Vendor fully complied with packaging Guidelines at the point of shipping, TW O THIRTY SEVEN SERVICES will bear the cost of return of the item and will pay the value of the item as if it were sold to a final customer.

Return Conditions. In general, if the original product packaging remains closed/sealed, customers are allowed to refuse delivery for any reason. This may include change of mind, lack of money, lack of availability for delivery, damaged packaging etc. The Vendor is obligated to accept return of Goods, in original packaging, on the following cases: ● Faulty Goods: a. : ▪ Defined as either manufacturing defects (mechanical or software related), “Dead on Arrival” (i.e. not working from the onset), damaged or missing parts. b. parts ▪ As reported by the Customers within 7 days from delivery. In such cases, customers are entitled to replacement or refund at seller's expense, which will be facilitated by Vendor Jumia on the Vendor’s behalf. This will either be by replacing the product. c. product from Jumia First stock, or placing a new order for Drop Shipping products. If Jumia’s quality control process is disputed by the vendor, and proves to have been inaccurate (ie the product is not Faulty), Jumia will bear the cost & reimburse the Vendor ▪ As reported by the Customers after 7 days from delivery and sent back handed over to vendor and the Service Center, which have not been repaired by the vendor Service Center within 10 days, provided the product is under Warranty ● is the wrong product ● is different than described on the APP website ● does not fit the customer’s size (applicable to fashion products only) There are various types of returns & deliveries ● Unopened returns - For items in whose categories a vendor will offer Jumia offers a return policy and for items with visible damages ● Opened returns - for manufacturing defects, incorrect product and for categories where vendor Jumia offers an opened returns policy ● Failed deliveries – these are cases where vendor’s our delivery associates are not able to meet the customer, the customer does not pick up the his ordered item or otherwise the product’s original packaging remains closed/sealed. The transaction was not completed. ● Rejections – these are cases where vendor’s our delivery associates meet the customer or the customer picks up the his ordered item, but rejects it on the spot, in the presence of our delivery staff. In such cases the product has been examined by the customer, where applicable the seal has not been broken, nor has the product been used and therefore the transaction was not completed. ● Returns – these are cases where the delivery and transaction are completed successfully but the customer requests a return within 7 days from the delivery date. For Customer Convenience, ICS ECART SERVICES KENYA LIMITED and the Vendor commit to accepting the product returned by the Customer if: ● The Customer asked to have his or her product returned to the Vendor within 7 days after the delivery date and through the Customer Service of ICS ECART SERVICES KENYA LIMITED or by notifying the vendor via the APP message service. filling Ecart’s dedicated online return form ● The product sent back is still in its original packaging ● The product has not been used and is in good condition, unless reported defective or damaged ● There is no part of the product missing, unless reported to have missing parts ● For items with seals, the security seal has not been broken, unless defective or damaged or missing parts or wrong item ● The customer has conserved and sent back the invoice of the product and the free packaging complete with free gifts and accessories. The Vendor is required to provide warranty and repair service Service Center information to customer ECART SERVICES KENYA LIMITED for the entire period of the warrantywarranty to be shared with the customer. In cases of failure to repair a productService Center default, the vendor will be required to mediate a product replacement with the Service Center for the benefit of the customer customer, without ECART’s express involvement and within 10 days from the date when the customer brought the faulty product for repairto the service center. If an item is rendered unsellable during the delivery process, while the Vendor fully complied with packaging Guidelines at the point of shipping, ECART SERVICES KENYA LIMITED will bear the cost of return of the item and will pay the value of the item as if it were sold to a final customer.