Retainer Services. 15.5.1. Retainer Services involving or requesting any change to existing Services shall follow the Agile process unless otherwise agreed and the applicable Resource Allowance available shall be calculated based on the Customers monthly allowance as set out in the Retainer. Retainer Services shall be provided on a Fixed Fee basis unless otherwise agreed in the applicable Service Order Form.
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Sources: Master Services Agreement, G Cloud 14 Supplier Terms