RESPONSE TO CALLS. A. The Operator shall respond to SBSD calls 24 hours a day, seven days a week, within the maximum response time established by the Local Station Commander and as specified in Element 1, Tow Districts, of this Agreement. The Operator shall respond with a tow truck of the class required to tow the vehicle specified by the SBSD. The Operator shall advise SBSD dispatch, at the time of notification, if he/she is either unable to respond or unable to meet the maximum response time. If, after accepting the call, the Operator is unable to respond or will be delayed in responding, the Operator shall immediately notify the appropriate SBSD Communications Center. The Operator shall not assign any calls to other tow Operators.
RESPONSE TO CALLS. A. The operator shall respond to calls 24 hours a day, seven (7) days a week, within the maximum response time limits established by the Area commander.
RESPONSE TO CALLS. A. The Operator shall respond to RCPD calls 24 hours a day, seven days a week, within the maximum response time of 20 minutes. The Operator shall respond with a tow truck of the class required to tow the vehicle specified by the RCPD. The Operator shall advise RCPD dispatch, at the time of notification, if he/she is either unable to respond or unable to meet the maximum response time. If, after accepting the call, the Operator is unable to respond or will be delayed in responding, the Operator shall immediately notify the appropriate RCPD Communications Center. The Operator shall not assign any calls to other tow Operators.
RESPONSE TO CALLS. All incoming calls shall be answered by a Customer Service Representative within five (5) rings. Customers shall not be placed “on-hold” in excess of one and one half (1.5) minutes.
RESPONSE TO CALLS. All incoming calls will be answered within five 37 (5) rings. Any call “on-hold” in excess of one and one half (1.5) minutes shall have the option to 38 remain “on-hold” or to be switched to a message center where Service Recipient can leave a 39 message. CONTRACTOR’S customer service representative shall return Service Recipient 40 calls. For all messages left before 3:00 p.m., all “call backs” shall be attempted a minimum of 41 one time prior to 5:00 p.m. on the day of the call. For messages left after 3:00 p.m., all “call 42 backs” shall be attempted a minimum of one time prior to noon the next Work Day.
RESPONSE TO CALLS. A. The operator shall be able to respond to Beaumont Police Department calls twenty-four (24) hours a day. Response time should not exceed thirty (30) minutes under normal conditions; however, time of day, traffic, and weather conditions will be taken into consideration by the officer at the scene. The operator will advise the Beaumont Police Dispatch, at the time of notification, if they are either unable to respond or unable to meet the maximum response time. If, after accepting the call, the operator is unable to respond or will be delayed in responding, the operator shall immediately notify dispatch. The operator shall not assign calls to other operators. Repeated failure to respond and/or failure(s) to meet the maximum response time requirements, on a continual basis, shall constitute failure to comply with the terms and conditions of this agreement and will result in removal of such operator from the rotation list.
RESPONSE TO CALLS. A regular full time employee who is an active member of the Xxxxxx Volunteer Fire Department will be permitted to respond to fire calls during working hours without loss of pay or leave credits. In the event an employee holds the rank of Fire Chief or EMS certified, the employee will be allowed to respond on the first call. Other employees who are volunteer members will be allowed to respond on the second call. In either event, the employee must return to work as soon as possible. The paid leave is limited to the extent of the employee’s regular work schedule. Such leave will not be subtracted from any of the employee’s leave credits.
RESPONSE TO CALLS. A. The OPERATOR shall respond to calls 24 hours a day, seven days a week, within the maximum RESPONSE TIME as established by the Xxxxxxxx County Sheriff’s Office. An OPERATOR must provide the Sheriff’s Office with a current direct access telephone number where they may be contacted; no answering services will be authorized: The OPERATOR will insure that all Xxxxxxxx County Sheriff’s Office calls are given priority over other private and non-emergency calls.
RESPONSE TO CALLS. A. The operator shall respond to VPD calls 24 hours a day, seven days a week, including all holidays, within the maximum response time as established below.
RESPONSE TO CALLS. In the event a call requires the Bomb Squad, Bomb Squad members on duty will be called in first to respond. Should there be no Bomb Squad members on duty, the Department will notify those members on stand by. There shallbe a minimum response of two (2) bomb squad members to all bomb related incidents. The Chief of Police, in his sole discretion, may call in additional squad members to supplement the squad. Should the Chief not be available, the Chiefs designee will have sole discretion to call-in additional bomb squad members.
