Response Time Measurement a. Response Time shall be measured in minutes and integer (whole) seconds from the time the call is received by Contractor from the dispatch center until arrival at the Incident Location by the FRALS, or until the call is cancelled by a public safety agency or dispatch center.
Response Time Measurement. The Response Time measurement methodology employed will influence operational requirements of the EMS System and the Contract. For all dispatches for services, arrival of the Ambulance (staffed as required) shall be signaled by a Contractor’s transmission to the Dispatch Center. Such transmission shall not be made until the Ambulance actually arrives and is stopped at the specific location to which it has been dispatched. In the case of apartment or business complexes, such transmission shall not be made until the Ambulance actually arrives at the point closest to the apartment or business to which it has been dispatched and to which it’s Ambulance can be driven. Only arrival at a location by a Contractor’s Ambulance is a measurement of Response Time. Arrival on scene means the moment an Ambulance crew member notifies the PFDRDC either via radio or MCT that the Ambulance is fully stopped at the location where it is required to be stopped while Ambulance personnel exit to attend those in need of service. In situations where the Ambulance has been requested to respond to a location other than the scene (e.g. staging areas for hazardous scenes), arrival on scene shall be the time the Ambulance arrives at the designated location. In instances when an Ambulance crew fails to timely report arrival on scene, the time of the next communication by the Ambulance crew with PFDRDC will be used as the on-scene time. However, a Contractor may appeal such instances when it can document the actual arrival time through other means, such as Fire Department personnel or PFDRDC CAD system Automated Vehicle Locator (AVL) position reporting. If a dispatch is upgraded, prior to the arrival on scene of the first Ambulance (e.g. a Code 2 Call is upgraded to a Code 3 Call), Contractor’s compliance with Contract standards and responsibility for penalties will be calculated based on the shorter of: (i) time elapsed from call receipt to time of upgrade plus the higher priority Response Time standard; or (ii) the lower priority Response Time standard. For example, an Ambulance is dispatched on a Code 2 Call (required Response Time of 15:00) and is upgraded to a Code 3 Call (required Response Time of 9:00) after two (2) minutes have elapsed from dispatch. Because 9:00+ 2:00 = 11:00 is shorter than 15:00, the response is subject to the Response Time requirement set forth in (i) above, and is considered a Code 3 Call response. By way of further example, an Ambulance is dispatched by Code ...
Response Time Measurement. Response times to emergency requests within the County of Xxxxxxxx shall be calculated as the actual, elapsed time in minutes and seconds from the time of the call back number, nature of the request, and location of the patient are known to CONTRACTOR (MEDCOM system - dispatcher), to the time when CONTRACTOR’S first appropriate emergency vehicle arrives at the scene. When multiple ambulances are sent to the same emergency incident, only the response time of the first ambulance to arrive at the scene will be counted. Where the patient is located in a residential, commercial or industrial building or complex; the response time will be calculated to the time CONTRACTOR’S ambulance arrives at the specific building or entrance.
