Common use of Response Expectation Table Clause in Contracts

Response Expectation Table. The following Response Expectation Table specifies the required response for problems based upon the Severity Level assigned by Customer. The table specifies the maximum amount of time permitted to complete each of the following steps. Severity 1 (Very High) <= 4 hours <= 1 hour ASAP Severity 2 (High) 8 hours <= 4 hours ASAP Severity 3 (Normal) 24 hours 24 hours ASAP Severity 4 (Low) 72 hours 72 hours As agreed to on a case by case basis* * The parties will jointly agree that some Severity Level 4 problems lack commercial justification on which to expend resources and, therefore, may never be resolved

Response Expectation Table. The following Response Expectation Table specifies the required response for problems based upon the Severity Level assigned by Customer. The table specifies the maximum amount of time permitted to complete each of the following steps. Severity 1 (Very High) <= 4 hours <= 1 hour <= 30 minutes ASAP Severity 2 (High) 8 hours <= 4 hours <= 4 hours ASAP Severity 3 (Normal) 24 hours 24 hours 24 hours ASAP Severity 4 (Low) 72 hours 72 hours 72 hours As agreed to on a case by case basis* * The parties will jointly agree that some Severity Level 4 problems lack commercial justification on which to expend resources and, therefore, may never be resolved.