Common use of Response Expectation Table Clause in Contracts

Response Expectation Table. The following Response Expectation Table specifies the required response for problems based upon the Severity Level assigned by Customer. The table specifies the maximum amount of time permitted to respond. Severity 1 (Critical) The whole System or significant part is non-operative or significantly impaired and cannot be conducted without significant delay, if at all. No known work around is currently available. 30 minutes Severity 2 (Degraded) The System does not function as designed. 1 hour during normal business hours, 2 hours otherwise Severity 3 (Minimal) This group includes problems that have little or no impact on daily business process * 1 business day *The Parties agree that some Severity Level 3 problems lack commercial justification on which to expend resources and, therefore, may never be resolved.

Response Expectation Table. The following Response Expectation Table specifies the required response for problems based upon the Severity Level assigned by Customer. The table specifies the maximum amount of time permitted to respond. Severity 1 (Critical) The whole System or significant part is non-operative or significantly impaired and cannot be conducted without significant delay, if at all. No known work around is currently available. 30 minutes Severity 2 (Degraded) The System does not function as designed. 1 hour during normal business hours, between 9 am and 5 pm on Business Days; 2 hours otherwise Severity 3 (Minimal) This group includes problems that have little or no impact on daily business process * 1 business day ** The Parties agree that some Severity Level 3 problems lack commercial justification on which to expend resources and, therefore, may never be resolved.

Response Expectation Table. The following Response Expectation Table specifies the required response for problems based upon the Severity Level assigned by Customer. The table specifies the maximum amount of time permitted to respond. Severity 1 (Critical) The whole System or significant part is non-operative or significantly impaired and cannot be conducted without significant delay, if at all. No known work around is currently available. 30 minutes Severity 2 (Degraded) The System does not function as designed. 1 hour during normal business hours, between 9 am and 5 pm on Business Days; 2 hours otherwise Severity 3 (Minimal) This group includes problems that have little or no impact on daily business process * 1 business day *The Parties agree that some Severity Level 3 problems lack commercial justification on which to expend resources and, therefore, may never be resolved.