Required Annually. Working Smoke Alarms must be fitted on every floor of a property and audible throughout that floor. Co2 detectors must be fitted when the property contains a solid fuel burner such as an open fire or log burner. An EPC must be in force prior to marketing (Renewable every 10 years) HR Lettings are able to provide an EPC for £99 (Inc VAT). Bank details for payment - HR Lettings Ltd Sort Code: 60-11-30 Account Number: ▇▇▇▇▇▇▇▇ We are members of The Property Ombudsman (Mem No D02971) and operate under their complaints policy. If you have a complaint this must first be made in writing to HR Lettings. We will acknowledge your complaint within 3 working days and give a formal written outcome within 15 working days. Should you remain unhappy with this you may then complain again, and the case will once again be investigated by someone not directly linked to the complaint (usually a Director). Again, a written conclusion will be made within 15 working days. Should you still be dissatisfied you may forward your complaint to The Property Ombudsman within 12 months of our final conclusion.
Appears in 1 contract
Sources: Property Management Agency Agreement
Required Annually. Working Smoke Alarms must be fitted on every floor of a property and audible throughout that floor. Co2 CO detectors must be fitted when the property in any room that contains a solid fuel burner such as an open fire or log burner. A satisfactory EICR certificate must be in force prior to commencement of a tenancy. An EPC must be in force prior to marketing (Renewable every 10 years) HR Lettings are able to provide an EPC for £99 150 (Inc VAT). Bank details for payment - HR Lettings Ltd Sort Code: 60-11-30 Account Number: ▇▇▇▇▇▇▇▇ We are members of The Property Ombudsman (Mem No D02971) and operate under their complaints policy. If you have a complaint this must first be made in writing to HR Lettings. We will acknowledge your complaint within 3 working days and give a formal written outcome within 15 working days. Should you remain unhappy with this you may then complain again, and the case will once again be investigated by someone not directly linked to the complaint (usually a Director). Again, a written conclusion will be made within 15 working days. Should you still be dissatisfied you may forward your complaint to The Property Ombudsman within 12 months of our final conclusion.
Appears in 1 contract
Sources: Property Management Agency Agreement