Common use of Requesting Support Services Clause in Contracts

Requesting Support Services. Within the Customer’s Support and Service Policies contained in the Agreement, the Customer is asked to identify authorized Technical Contact(s) who will contact Application Support when needed. PowerSchool provides an extensive knowledgebase for Technical Contacts to access Tier 0 support (self-service support) for themselves and their district/school via the Customer Portal. Support Service requests and incident reporting must be submitted through one of methods listed below. • Submit a Case through the Customer Portal (▇▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ or current URL provided by PowerSchool) • Submit a Case through email (▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.▇▇▇) • Open a Case through telephone (▇▇▇-▇▇▇-▇▇▇▇ / 916-288-1881)