Request Resolution Time Clause Samples
The Request Resolution Time clause sets a specific timeframe within which requests, such as support tickets or service inquiries, must be addressed or resolved by the responsible party. Typically, this clause outlines the maximum number of hours or business days allowed for a response or solution, and may differentiate between types of requests based on urgency or complexity. Its core function is to ensure timely handling of issues, thereby improving accountability and service quality while minimizing delays and uncertainty for the requesting party.
Request Resolution Time. The table lists the different categories of incident requests that are submitted. These categories are aligned with estimated resolution times. These are target time frames that can be affected by the following factors: Contact with the end user. The availability of hardware or software resources. The involvement of outside vendor support. If an issue is not being resolved in a satisfactory manner or is not being resolved in a manner that meets the Service Level Agreement outlined in this document, the issue should be escalated to the Director, Institutional Technology. Requests that directly pertain to strategic priorities of Napa Valley College Information or impact business-critical functions should be escalated.
Request Resolution Time. 48 hours.
Request Resolution Time. The table lists the different categories of incident requests that are submitted. These categories are aligned with estimated resolution times. These are target time frames that can be affected by the following factors: • Contact with the end user • The availability of hardware or software resources • The involvement of outside vendor support Classroom/Faculty/Staff support Same Business Day Maintenance/room availability 1 – 2 Business Days Special Equipment/Staffing request 5 – 10 Business Days Events 10 – 15 Business Days If an issue is not being resolved in a satisfactory manner or is not being resolved in a manner that meets the Service Level Agreement outlined in this document, the issue should be elevated to the Director of Institutional Technology. Requests that directly pertain to strategic priorities of Napa Valley College or impact business‐ critical functions should be escalated.
Request Resolution Time. 4 hours.
Request Resolution Time. 48 hours. For each hour over the hours specified above that a response or resolution was not provided (as applicable), Supplier shall provide AppsFlyer a Performance Credit equal to 1 day calculated on a pro-rata basis.
Request Resolution Time. 2 hours.