Reporting Non-EMI Errors to the Contributor Clause Samples

Reporting Non-EMI Errors to the Contributor. Upon working the Operation Request under normal processes, and with appropriate management review, if at that point EMI believes that a Problem reported by the Contributor may not be due to an error in the EMI Products, EMI will notify the Contributor. At that time, the Contributor may: (a) ask EMI to proceed with problem determination outside the terms of this SLA; or (b) instruct EMI that they do not wish the Problem pursued further. If the Contributor requests that EMI proceed with problem determination, the terms and scope of the work to be performed will be negotiated on a case by case basis outside this OLA. EMI reserves the right to deny support or to charge any associated non-labour cost (travel expenses, subsistence, or material) to the Contributor. If the Contributor instructs EMI that they do not wish the Problem pursued further by EMI, EMI may, at its sole discretion, investigate independently the anomaly with no liability thereof. If EMI decides to investigate a problem on its own even after the Contributor has requested EMI not to do so, any resulting work is under the sole and full responsibility of EMI and does not fall under the provisions of this OLA.