Common use of Reporting Complaints Clause in Contracts

Reporting Complaints. If Resident believes that he/she is being mistreated in any way or Resident’s rights have been or are being violated by staff or another resident, Resident shall make his or her complaint known to the management staff of Messiah Village and follow Messiah Village’s grievance procedure as described in the Messiah Village Resident Handbook or other similar documents made available by Messiah Village. Resident must first notify Messiah Village of any such complaints, and provide Messiah Village with sixty (60) days to resolve the complaint satisfactorily to Resident before Resident may pursue mediation and/or arbitration as reflected on Attachment G.

Reporting Complaints. If Resident believes that he/she is being mistreated in any way or Resident’s rights have been or are being violated by staff or another resident, Resident shall make his or her complaint known to the management staff of Messiah Village and follow Messiah Village’s grievance procedure as described in the Messiah Village Resident Handbook or other similar documents made available by Messiah Village. Resident must first notify Messiah Village of any such complaints, and provide Messiah Village with sixty (60) days to resolve the complaint satisfactorily to Resident before Resident may pursue mediation and/or arbitration as reflected on Attachment G.arbitration.