Remote Diagnosis. Software AG Global Support may perform remote diagnosis to facilitate issue analysis. In such case, Software AG Global Support will access Customer’s environment via a Remote Online Diagnostic Tool for purposes of diagnosis and analysis only. Remote access to Customer’s environments will occur during Business Hours at the times agreed between the Customer and Software AG Global Support. 5 SERVICES OUTSIDE THE SCOPE OF SOFTWARE AG'S MAINTENANCE AND SUPPORT SERVICE
Appears in 6 contracts
Samples: Software Subscription Licence and Cloud Services Agreement, Starter Maintenance and Support Service, Standard Maintenance and Support Service
