Remedies for Service Outages Sample Clauses

Remedies for Service Outages. 3.1 If CSC’s service provider determines that the Service Outage reported by Customer has occurred, CSC will issue to Customer a credit, upon Customer’s request, to be applied towards the next monthly invoice for CSC DNS Services provided under this Agreement which is equal to the pro-rated charges for the amount of time the CSC DNS Services were unavailable.
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Remedies for Service Outages. 3.1. If Service Provider determines that the Service Outage reported by Customer has occurred, CSC will issue to Customer a credit, upon Customer’s request, to be applied towards the next monthly invoice for Services provided under this Schedule. This Customer credit will be equal to the prorated charges for the amount of time the Services were unavailable.
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Remedies for Service Outages. 3.1. If Service Provider reasonably determines that the Service Outage reported by the Customer actually occurred and that it lasted for more than sixty (60) seconds , then CSC will issue to Customer a credit, upon its written request, to be applied towards the next monthly invoice for the Services provided as set out below: Outage period Credit calculated as percentage of fees paid to CSC for Critical DNS Services in month of outage > 30 seconds, < 60 seconds 2.5% > 60 seconds, < 15 minutes 5% > 15 minutes, < 30 minutes 10% > 30 minutes, < 1 hour 20% > 1 hour, < 2 hours 40% > 3 hours, < 4 hours 80% > 4 hours 100%
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Remedies for Service Outages a. If NeuStar determines that the Service Outage reported by You actually occurred and that it lasted for more than (i) thirty
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Remedies for Service Outages. 4.1 If Neustar determines that the Service Outage reported by Customer occurred, Neustar will issue to Customer a Credit, upon Customer’s request, as follows: 4.1.1 For a Service Outage occurring with respect to the SLA provided in 2.2.1.1, if the Service Outage is greater than five (5) seconds but less than or equal to five (5) minutes, one (1) Credit shall apply. If the Service Outage is greater than five (5) minutes but less than or equal to four (4) hours, seven (7) Credits shall apply. If the Service Outage lasts more than four (4) hours, thirty (30) Credits shall apply. 4.1.2 For a Service Outage occurring with respect to the SLAs provided in 2.2.2.1, 2.2.2.2, 2.2.3.3, 2.2.3.5, 2.2.4.1 and 2.2.4.2, if the Service Outage causes performance to drop below 99.9% but it remains at or above 98%, five (5) Credits shall apply. If the Service Outage causes performance to drop below 98% but it remains at or above 96%, ten (10) Credits shall apply. If the Service Outage causes performance to drop below 96%, fifteen (15) Credits shall apply. 4.1.3 For any Service Outage occurring with respect to the SLA provided in 2.2.2.3, ten (10) Credits shall apply. 4.1.4 For a Service Outage occurring with respect to the SLA provided in 2.2.3.1, if the monthly average is greater than 100ms but less than or equal to 125ms, five (5) Credits shall apply. If the monthly average is greater than 125ms but less than or equal to 175ms, ten (10) Credits shall apply. If the monthly average is greater than 175ms, fifteen (15) Credits shall apply. 4.1.5 For a Service Outage occurring with respect to the SLA provided in 2.2.3.2, if the Service Outage causes performance to drop to or below 99% but it remains above 98%, five (5) Credits shall apply. If the Service Outage causes performance to drop to or below 98% but it remains above 96%, ten (10) Credits shall apply. If the Service Outage causes performance to drop to or below 96%, fifteen (15) Credits shall apply.
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Remedies for Service Outages a. In the event Client requests a credit and Company determines that it has failed to meet the Performance Objective, then Company will issue to Client a credit to be applied towards the next monthly invoice for Hosting Services provided under the Agreement, equal to 5% of the recurring Monthly Fee associated with such Hosting Service.
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Remedies for Service Outages a. If CSC’s service provider determines that the Service Outage reported by You actually occurred and that it lasted for more than (i) thirty (30) seconds but fewer than four (4) hours in the case of 2(b)(i) above or (ii) 60 minutes but fewer than forty- eight (48) hours in the case of 2(b)(ii) above, during a given calendar month, then CSC will issue to Customer a credit, upon Your request, to be applied towards the next monthly invoice for Premium DNS services provided under this Agreement, equal to the pro-rated charges for one (1) day of the Premium DNS services. If CSC’s service provider determines that the Service Outage reported by Customer actually occurred and that it lasted for (x) four (4) or more consecutive hours in the case of 2(b)(i) above or (y) forty-eight (48) or more consecutive hours, during any given calendar month (“Prolonged Service Outage”), then CSC will issue to Customer a credit, upon Your request, to be applied towards the next monthly invoice for Service provided under this Agreement, equal to the pro-rated charges for one (1) week of the Premium DNS services.
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Remedies for Service Outages a. If NeuStar determines that the Service Outage reported by You actually occurred and that it lasted for more than sixty (60) seconds, but fewer than four (4) hours during a given calendar month, then NeuStar will issue to You a credit, upon your request, to be applied towards the next monthly invoice for Services provided under this Agreement, equal to the pro-rated charges for one (1) day of the Services. If NeuStar determines that the Service Outage reported by You actually occurred and that it lasted for four (4) or more consecutive hours during any given calendar month (“Prolonged Service Outage”), then NeuStar will issue to You a credit, upon your request, to be applied towards the next monthly invoice for Service provided under this Agreement, equal to the pro-rated charges for one (1) week of the Services.
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Related to Remedies for Service Outages

  • Service Outages (a) Service Outages Due to Power Failure or Disruption. 911 Dialing does not function in the event of a power failure or disruption. If there is an interruption in the power supply, the Service, including 911 Dialing, will not function until power is restored. Following a power failure or disruption, you may need to reset or reconfigure the Device prior to utilizing the Service, including 911 Dialing.

  • Addresses for Service 11.3 The address for service of notice of each of the parties hereto is as follows:

  • Charges for Services Unless otherwise provided with respect to a specific Service on the Schedules hereto, Service Recipient shall pay Service Provider a fee for such Services (or category of Services, as applicable) (each fee, a “Charge” and, collectively, “Charges”), which Charges shall be set forth on the applicable Schedules hereto, or if not so set forth, then, unless otherwise provided with respect to a specific Service on the Schedule hereto, based upon the cost of providing such Services as shall be agreed by the applicable Parties from time to time. During the term of this Agreement, the amount of a Charge for any Service may be modified to the extent of (a) any adjustments mutually agreed by the applicable Parties, (b) any adjustments due to a change in Level of Service requested by Service Recipient, and agreed upon by Service Provider, and (c) any adjustment in the rates or charges imposed by any Third Party provider that is providing Services, provided that Service Provider will notify Service Recipient in writing of any such change in rates at least thirty (30) days prior to the effective date of such rate change. Together with any invoice for Charges, Service Provider shall provide Service Recipient with reasonable documentation, including any additional documentation reasonably requested by Service Recipient to the extent that such documentation is in Service Provider’s or its Subsidiaries’ possession or control, to support the calculation of such Charges.

  • Fees for Services The compensation of the Subadviser for its services under this Agreement shall be calculated and paid by the Adviser in accordance with the attached Schedule C. Pursuant to the Investment Advisory Agreement between the Fund and the Adviser, the Adviser is solely responsible for the payment of fees to the Subadviser.

  • Deadline for Submission of Bids 19.1 Bids must be received by the Purchaser at the address specified under ITB Clause 18.2 no later than the time and date specified in the Bid Data Sheet. 19.2 The Purchaser may, at its discretion, extend this deadline for the submission of bids by amending the bidding documents in accordance with ITB Clause 7, in which case all rights and obligations of the Purchaser and bidders previously subject to the deadline will thereafter be subject to the deadline as extended.

  • Notifications of Outages and Maintenance In the event that a Registry Operator plans maintenance, it will provide notice to the ICANN emergency operations department, at least, twenty-­‐four (24) hours ahead of that maintenance. ICANN’s emergency operations department will note planned maintenance times, and suspend Emergency Escalation services for the monitored services during the expected maintenance outage period. If Registry Operator declares an outage, as per its contractual obligations with ICANN, on services under a service level agreement and performance requirements, it will notify the ICANN emergency operations department. During that declared outage, ICANN’s emergency operations department will note and suspend emergency escalation services for the monitored services involved.

  • Application for Service (a) You must comply with any application form or process we specify.

  • Credit for Service Purchaser shall cause each benefit plan, severance plan and time-off program maintained, sponsored, adopted or contributed to by Purchaser or its Affiliates in which Transferred Employees are eligible to participate (collectively, the “Purchaser Benefit Plans”), to take into account for all purposes under Purchaser Benefit Plans (but not for purposes of defined benefit pension accruals under any defined benefit plan) the service of such employees with Seller or its Affiliates prior to the Transfer Date to the same extent as such service was credited for the applicable purpose by Seller or the applicable Affiliate. In addition, Purchaser shall cause each Transferred Employee to be immediately eligible to participate, without any waiting time, in any and all Purchaser Benefit Plans.

  • Outages and Interruptions Outages.

  • Fee for Services In consideration of the Services rendered by the Contractor and subject to clause 6.3 below, the Union shall pay to the Contractor a fee (the “Fee”) at the rate of and in the manner specified in the Schedule to this Agreement. The fee for service/s will be agreed in writing for the length of the agreement and will be reviewed at the organisations discretion and schedule, annually as a minimum. The Contractor shall submit monthly to the Union an invoice on, or as soon as reasonably possible after, the last day of each month detailing the Services (number of hours) provided within that month. The invoice shall show any value added tax separately. The Union may deduct from any sums payable to the Contractor any sums that the Contractor owes to the Union. If notice of termination is given under clause 13 and the Union does not require the Contractor to provide the Services during the notice period the Fee shall cease to accrue on the date upon which notice of termination was given. Upon termination of this Agreement under clause 13, the Contractor shall be entitled to receive payment of the Fee accrued only to the end of the day on which termination occurs. The Contractor shall be responsible for all day to day personal expenses incurred in the performance of the Services. If the Contractor is unable to provide the Services for any reason the Contractor shall not be entitled to receive any Fee in respect of that period of unavailability.

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