Recourse to OVHcloud Support Clause Samples
Recourse to OVHcloud Support. The Client may contact the OVHcloud Support by email, using a special form available in the Management Interface, or by telephone by calling ▇-▇▇▇-▇▇▇-▇▇▇▇. Nevertheless, during non-business hours, the OVHcloud Support team can only be reached by email or through the Management Interface. OVHcloud shall create a ticket (“Incident Ticket”) for each request or Incident report received. The Client will be informed of the creation of the Incident Ticket and its corresponding number. The Client can access the history and status of its requests and Incidents reported through its Management Interface. The Client undertakes not to make use of the OVHcloud Support wrongfully. Before resorting to the OVHcloud Support, the Client must first consult the resources and information available on the OVHcloud Website (user guides, use cases, product documentation, etc.), and in its Management Interface (reporting, monitoring, etc.). The Client shall not (a) contact the OVHcloud Support for services or products that it has not contracted from OVHcloud cloud directly or(ii) place the OVHcloud Support teams in direct contact with its own clients or any other party external to the Contract. OVHcloud reserves the right to refuse to accept any request which does not meet the aforementioned conditions.
Recourse to OVHcloud Support. The Client may contact the OVHcloud Support by email, using a special form available in the Management Interface, or by telephone by calling ▇▇▇▇▇▇▇▇▇▇▇▇▇▇. Nevertheless, during non- business hours, the OVHcloud Support team can only be reached by email or through the Management Interface. OVHcloud shall create a ticket (“Incident Ticket”) for each request or Incident report received. The Client will be informed of the creation of the Incident Ticket and its corresponding number. The Client can access the history and status of its requests and Incidents reported through its Management Interface. The Client undertakes not to make use of the OVHcloud Support wrongfully. Before resorting to the OVHcloud Support, the Client must first consult the resources and information available on the OVHcloud Website (user guides, use cases, product documentation, etc.), and in its Management Interface (reporting, monitoring, etc.). The Client shall not (a) contact the OVHcloud Support for services or products that it has not contracted from OVH cloud directly or(ii) place the OVHcloud Support teams in direct contact with its own clients or any other party external to the Contract. OVHcloud reserves the right to refuse to accept any request which does not meet the aforementioned conditions. The Client undertakes to adopt behaviour that is appropriate, cordial and respectful in its interactions with OVH Support. OVHcloud reserves the right to no longer reply to the Client’s requests and to immediately terminate the Contract in case of abusive, outrageous, or degrading behaviour. Furthermore, such behaviour may result in legal action taken against the Client, for which purposes OVHcloud may resort to any means of evidence which it deems useful and relevant (extracts of communications with the Client, screenshots, emails, recording of telephone calls, etc.). Subject to the other levels of Support referred to in article 4.4 below, OVHcloud Support is included in the price of the Services.
Recourse to OVHcloud Support. The Client may contact the OVHcloud Support by email, using a special form available in the Management Interface, or by telephone by calling ▇-▇▇▇-▇▇▇-▇▇▇▇. Nevertheless, during non-business hours, the OVHcloud Support team can only be reached by email or through the