Common use of Reclamations Clause in Contracts

Reclamations. The cardholder and/or account holder must immediately check the invoice in accordance with section 10.4 (Invoicing). Upon noticing an unauthorised, unpaid or incorrect transaction, the cardholder and/or account holder shall, without undue delay, but no later than two (2) months following the arrival of the account statement, provide SEB Kort with a written reclamation in accordance with SEB Kort’s applicable procedures for reclamations of such an error and request that it be corrected. In the case of card misuse in accordance with section 11.5 (Protection for the account holder in the event of card misuse), the account holder shall provide SEB Kort with a written reclamation without undue delay but no later than 75 days after the due date of the invoice. An account holder and/or cardholder shall be liable for the entire amount of a transaction if such an account holder and/or a cardholder has not provided SEB Kort with a reclamation within the aforementioned time limits. It is the responsibility of the cardholder and/or account holder to submit together with the reclamation all the information and documents that SEB Kort needs in order to investigate the matter. If SEB Kort so requires, a copy of the police report must be attached to the reclamation.