{"component": "clause", "props": {"groups": [{"samples": [{"hash": "4OOEuOGDfyR", "uri": "/contracts/4OOEuOGDfyR#production-support", "label": "Enterprise Agreement", "score": 27.523147583, "published": true}, {"hash": "8EsmFfwWdZr", "uri": "/contracts/8EsmFfwWdZr#production-support", "label": "Enterprise Agreement", "score": 27.4109153748, "published": true}, {"hash": "7DgSZSlsprS", "uri": "/contracts/7DgSZSlsprS#production-support", "label": "Enterprise Agreement", "score": 27.4109153748, "published": true}], "snippet_links": [{"key": "software-subscription", "type": "definition", "offset": [5, 26]}, {"key": "red-hat-products", "type": "definition", "offset": [127, 143]}, {"key": "third-party-products", "type": "clause", "offset": [233, 253]}, {"key": "virtual-machines", "type": "clause", "offset": [292, 308]}], "size": 123, "snippet": "Each Software Subscription comes with Standard or Premium Production Support. Red Hat only provides Production Support for the Red Hat Products and does not provide any Production Support for any underlying infrastructure or for any third party products that may be running on any servers or virtual machines.", "hash": "6922495a515f61538f081ddbdb72300a", "id": 1}, {"samples": [{"hash": "4OOEuOGDfyR", "uri": "/contracts/4OOEuOGDfyR#production-support", "label": "Enterprise Agreement", "score": 27.523147583, "published": true}, {"hash": "eEe5ka2AVQd", "uri": "/contracts/eEe5ka2AVQd#production-support", "label": "Red Hat Enterprise Agreement", "score": 26.688249588, "published": true}, {"hash": "kL6O48ExrqD", "uri": "/contracts/kL6O48ExrqD#production-support", "label": "Red Hat Enterprise Agreement", "score": 26.6526641846, "published": true}], "snippet_links": [{"key": "red-hat", "type": "definition", "offset": [79, 86]}, {"key": "software-subscription", "type": "definition", "offset": [125, 146]}], "size": 91, "snippet": "Production Support for each BYOS under Cloud Access will be provided to you by Red Hat pursuant to the terms of the original Software Subscription.", "hash": "7ba37b8a9ad988011eca877d8b761d2c", "id": 2}, {"samples": [{"hash": "7DgSZSlsprS", "uri": "/contracts/7DgSZSlsprS#production-support", "label": "Enterprise Agreement", "score": 27.4109153748, "published": true}, {"hash": "jPPeTMVVDL4", "uri": "/contracts/jPPeTMVVDL4#production-support", "label": "Enterprise Agreement", "score": 27.3589057922, "published": true}, {"hash": "70zfGu2nqfZ", "uri": "/contracts/70zfGu2nqfZ#production-support", "label": "Enterprise Agreement", "score": 27.3178443909, "published": true}], "snippet_links": [{"key": "software-subscription", "type": "definition", "offset": [2, 23]}, {"key": "red-hat", "type": "definition", "offset": [27, 34]}, {"key": "the-software", "type": "definition", "offset": [144, 156]}, {"key": "software-or-hardware", "type": "clause", "offset": [206, 226]}], "size": 76, "snippet": "A Software Subscription to Red Hat Storage Subscription entitles you to Production Support only. Production Support does not include support of the Software for developing, prototyping and/or demonstrating software or hardware that runs with or on the Software.", "hash": "0c0505a7b347369302665964f12fbedd", "id": 3}, {"samples": [{"hash": "4OOEuOGDfyR", "uri": "/contracts/4OOEuOGDfyR#production-support", "label": "Enterprise Agreement", "score": 27.523147583, "published": true}, {"hash": "eEe5ka2AVQd", "uri": "/contracts/eEe5ka2AVQd#production-support", "label": "Red Hat Enterprise Agreement", "score": 26.688249588, "published": true}, {"hash": "kL6O48ExrqD", "uri": "/contracts/kL6O48ExrqD#production-support", "label": "Red Hat Enterprise Agreement", "score": 26.6526641846, "published": true}], "snippet_links": [{"key": "red-hat-cloudforms", "type": "clause", "offset": [5, 23]}, {"key": "software-subscription", "type": "definition", "offset": [24, 45]}, {"key": "red-hat-products", "type": "definition", "offset": [146, 162]}, {"key": "third-party-products", "type": "clause", "offset": [252, 272]}, {"key": "virtual-machines", "type": "clause", "offset": [311, 327]}], "size": 64, "snippet": "Each Red Hat CloudForms Software Subscription comes with Standard or Premium Production Support. Red Hat only provides Production Support for the Red Hat Products and does not provide any Production Support for any underlying infrastructure or for any third party products that may be running on any servers or virtual machines.", "hash": "afbf9f801881a1fbb136d44c1e1e4f9a", "id": 4}, {"samples": [{"hash": "30LDPwiQZRK", "uri": "/contracts/30LDPwiQZRK#production-support", "label": "Enterprise Agreement", "score": 27.0660057068, "published": true}, {"hash": "ktb2NKpndmB", "uri": "/contracts/ktb2NKpndmB#production-support", "label": "Enterprise Agreement", "score": 27.0085220337, "published": true}, {"hash": "bjbejNNFBOz", "uri": "/contracts/bjbejNNFBOz#production-support", "label": "Enterprise Agreement", "score": 26.647190094, "published": true}], "snippet_links": [{"key": "software-subscription", "type": "definition", "offset": [34, 55]}, {"key": "red-hat-products", "type": "definition", "offset": [156, 172]}, {"key": "third-party-products", "type": "clause", "offset": [262, 282]}, {"key": "virtual-machines", "type": "clause", "offset": [321, 337]}, {"key": "red-hat-enterprise-linux", "type": "clause", "offset": [351, 375]}], "size": 28, "snippet": "Each Red Hat Cloud Infrastructure Software Subscription comes with Standard or Premium Production Support. Red Hat only provides Production Support for the Red Hat Products and does not provide any Production Support for any underlying infrastructure or for any third party products that may be running on any servers or virtual machines. EXHIBIT 1.F RED HAT ENTERPRISE LINUX OPENSTACK PLATFORM SUBSCRIPTIONS\n1. Red Hat Enterprise Linux OpenStack Platform Subscriptions", "hash": "0b395c5d569e5446ccbb80d87e85dc7d", "id": 5}, {"samples": [{"hash": "efCYsxLYx40", "uri": "/contracts/efCYsxLYx40#production-support", "label": "Enterprise Agreement", "score": 26.2283725739, "published": true}, {"hash": "cv3DFQjq2Rt", "uri": "/contracts/cv3DFQjq2Rt#production-support", "label": "Enterprise Agreement", "score": 26.2283725739, "published": true}, {"hash": "9icpPSFDB5E", "uri": "/contracts/9icpPSFDB5E#production-support", "label": "Enterprise Agreement", "score": 26.2283725739, "published": true}], "snippet_links": [{"key": "software-subscriptions", "type": "clause", "offset": [0, 22]}, {"key": "red-hat-products", "type": "definition", "offset": [138, 154]}, {"key": "third-party-products", "type": "clause", "offset": [244, 264]}, {"key": "virtual-machines", "type": "clause", "offset": [303, 319]}, {"key": "appendix-2", "type": "clause", "offset": [321, 331]}, {"key": "training-units-and-consulting-units", "type": "clause", "offset": [342, 377]}, {"key": "business-partners", "type": "definition", "offset": [545, 562]}, {"key": "to-provide", "type": "clause", "offset": [573, 583]}, {"key": "the-training", "type": "clause", "offset": [593, 605]}, {"key": "the-terms", "type": "clause", "offset": [645, 654]}, {"key": "in-exchange", "type": "clause", "offset": [683, 694]}, {"key": "you-agree-to", "type": "clause", "offset": [696, 708]}, {"key": "terms-of", "type": "clause", "offset": [742, 750]}, {"key": "capitalized-term", "type": "clause", "offset": [780, 796]}, {"key": "base-agreement", "type": "clause", "offset": [875, 889]}], "size": 17, "snippet": "Software Subscriptions described above come with Standard or Premium Production Support. Red Hat only provides Production Support for the Red Hat Products and does not provide any Production Support for any underlying infrastructure or for any third party products that may be running on any servers or virtual machines. APPENDIX 2 TRAINING, TRAINING UNITS AND CONSULTING UNITS Red Hat sells Training, Training Units and Consulting Units. Whether you purchase Training, Training Units or Consulting Units from us or though one of our authorized Business Partners, we agree to provide you with the Training, Training Units or Consulting Units on the terms described in this Appendix. In exchange, you agree to comply with the requirements and terms of this Appendix. When we use a capitalized term in this Appendix without defining it, the term has the meaning defined in the base agreement.", "hash": "96567091d08265eba52c2470b901d320", "id": 6}, {"samples": [{"hash": "i9yQtUdtEj4", "uri": "/contracts/i9yQtUdtEj4#production-support", "label": "Enterprise Agreement", "score": 27.2548847198, "published": true}, {"hash": "lIJ2oYubv5u", "uri": "/contracts/lIJ2oYubv5u#production-support", "label": "Enterprise Agreement", "score": 27.246673584, "published": true}, {"hash": "eG5TPNbIcZZ", "uri": "/contracts/eG5TPNbIcZZ#production-support", "label": "Enterprise Agreement", "score": 27.246673584, "published": true}], "snippet_links": [{"key": "software-subscriptions", "type": "clause", "offset": [0, 22]}, {"key": "red-hat-products", "type": "definition", "offset": [138, 154]}, {"key": "third-party-products", "type": "clause", "offset": [244, 264]}, {"key": "virtual-machines", "type": "clause", "offset": [303, 319]}, {"key": "appendix-2", "type": "clause", "offset": [321, 331]}, {"key": "training-units-and-consulting-units", "type": "clause", "offset": [366, 401]}, {"key": "business-partners", "type": "definition", "offset": [617, 634]}, {"key": "to-provide", "type": "clause", "offset": [645, 655]}, {"key": "the-training", "type": "clause", "offset": [665, 677]}, {"key": "the-terms", "type": "clause", "offset": [741, 750]}, {"key": "in-exchange", "type": "clause", "offset": [779, 790]}, {"key": "you-agree-to", "type": "clause", "offset": [792, 804]}, {"key": "terms-of", "type": "clause", "offset": [838, 846]}, {"key": "capitalized-term", "type": "clause", "offset": [876, 892]}, {"key": "base-agreement", "type": "clause", "offset": [971, 985]}], "size": 11, "snippet": "Software Subscriptions described above come with Standard or Premium Production Support. Red Hat only provides Production Support for the Red Hat Products and does not provide any Production Support for any underlying infrastructure or for any third party products that may be running on any servers or virtual machines. APPENDIX 2 TRAINING, LEARNING SUBSCRIPTIONS, TRAINING UNITS AND CONSULTING UNITS Red Hat sells Training, Learning Subscriptions, Training Units and Consulting Units. Whether you purchase Training, Learning Subscriptions, Training Units or Consulting Units from us or though one of our authorized Business Partners, we agree to provide you with the Training, Learning Subscriptions, Training Units or Consulting Units on the terms described in this Appendix. In exchange, you agree to comply with the requirements and terms of this Appendix. When we use a capitalized term in this Appendix without defining it, the term has the meaning defined in the base agreement.", "hash": "7de6c5caf57d75079564e7b8e6b2c2b7", "id": 7}, {"samples": [{"hash": "l6qKFr8bSG5", "uri": "/contracts/l6qKFr8bSG5#production-support", "label": "Red Hat Enterprise Agreement", "score": 23.7537918091, "published": true}, {"hash": "gqHi8Za8isb", "uri": "/contracts/gqHi8Za8isb#production-support", "label": "Enterprise Agreement", "score": 23.6059741974, "published": true}, {"hash": "jG4jxMWaiC1", "uri": "/contracts/jG4jxMWaiC1#production-support", "label": "Enterprise Agreement", "score": 23.586812973, "published": true}], "snippet_links": [{"key": "software-subscriptions", "type": "clause", "offset": [27, 49]}, {"key": "red-hat", "type": "definition", "offset": [132, 139]}, {"key": "original-software", "type": "definition", "offset": [169, 186]}], "size": 7, "snippet": "Production Support for the Software Subscriptions that are migrated to a Vendor Cloud under Cloud Access will be provided to you by Red Hat pursuant to the terms of the original Software Subscription.", "hash": "37585affd423efb6548be342bf1d5169", "id": 8}, {"samples": [{"hash": "deVcLv2vcNE", "uri": "/contracts/deVcLv2vcNE#production-support", "label": "Product License Agreement", "score": 25.8298873901, "published": true}, {"hash": "53FoQxBuBVe", "uri": "/contracts/53FoQxBuBVe#production-support", "label": "Product License Agreement", "score": 25.8298873901, "published": true}, {"hash": "hDMwAth85RP", "uri": "/contracts/hDMwAth85RP#production-support", "label": "Product License Agreement", "score": 20.9226551056, "published": true}], "snippet_links": [{"key": "the-end-user", "type": "clause", "offset": [0, 12]}, {"key": "separate-agreement", "type": "definition", "offset": [50, 68]}], "size": 6, "snippet": "The End User may order production support under a separate agreement.", "hash": "d893b693c56d8672aa27c8c394cb64ca", "id": 9}, {"samples": [{"hash": "9S1MAAFqHbu", "uri": "/contracts/9S1MAAFqHbu#production-support", "label": "Collective Agreement", "score": 21.2080764771, "published": true}, {"hash": "kSPoOD5Plqt", "uri": "/contracts/kSPoOD5Plqt#production-support", "label": "Collective Agreement", "score": 21.1998634338, "published": true}], "snippet_links": [{"key": "data-collection", "type": "clause", "offset": [164, 179]}, {"key": "and-maintenance", "type": "clause", "offset": [294, 309]}, {"key": "team-members", "type": "clause", "offset": [325, 337]}, {"key": "the-plant", "type": "clause", "offset": [341, 350]}, {"key": "permanent-vacancies", "type": "clause", "offset": [365, 384]}], "size": 5, "snippet": "The Classifications in Production Support are as follows: Warehouse Dept. Logistics Dept. Maintenance Dept. Shipper Storekeeper Tradesperson Serviceperson Receiver Data Collection Inspector / Auditor Q.C. Testing Kanban Coating Mixer\n1) For vacancies in Logistics and Warehouse classifications and Maintenance, all seniority Team Members in the plant may apply.\n2) Permanent vacancies will be filled by transferring Team Members in the following manner:", "hash": "b7c876944d5874afb6036058ea7201c6", "id": 10}], "next_curs": "ClsSVWoVc35sYXdpbnNpZGVyY29udHJhY3RzcjcLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2Ihtwcm9kdWN0aW9uLXN1cHBvcnQjMDAwMDAwMGEMogECZW4YACAA", "clause": {"title": "Production Support", "children": [["", ""], ["eligible-subscriptions", "Eligible Subscriptions"], ["entitlements-and-purchasing-requirements", "Entitlements and Purchasing Requirements"], ["production-support", "Production Support"], ["background", "Background"]], "size": 142, "parents": [["production-support", "Production Support"], ["openshift-enterprise-services-and-use-cases", "OpenShift Enterprise Services and Use Cases"], ["term-and-termination", "Term and Termination"], ["services", "SERVICES"], ["red-hat-directory-server-software-subscriptions", "Red Hat Directory Server Software Subscriptions"]], "id": "production-support", "related": [["litigation-support", "Litigation Support", "Litigation Support"], ["information-supplied", "Information Supplied", "Information Supplied"], ["information-supplementation", "Information Supplementation", "Information Supplementation"], ["listing-information-supply", "Listing Information Supply", "Listing Information Supply"], ["information-supplied-by-underwriters", "Information Supplied by Underwriters", "Information Supplied by Underwriters"]], "related_snippets": [], "updated": "2025-07-17T06:09:22+00:00", "also_ask": [], "drafting_tip": null, "explanation": "The Production Support clause defines the responsibilities and processes for maintaining and troubleshooting a product or system after it has been deployed to a live environment. Typically, this clause outlines the scope of support services, such as responding to incidents, fixing bugs, and providing updates or patches, as well as specifying response times and escalation procedures. Its core function is to ensure that any issues affecting the ongoing operation of the product are addressed promptly and efficiently, thereby minimizing downtime and maintaining service quality for end users."}, "json": true, "cursor": ""}}