Product and Training Support Sample Clauses

Product and Training Support. (a) SUPPLIER RESPONSE. Supplier will provide technical assistance and product support services to Applied, seven (7) days a week, 24 hours a day, at no additional charge. Supplier agrees to provide an initial response (via telephone or electronically) to any inquiry from Applied within one (1) business day. If Supplier is requested by Applied to provide an in-depth failure analysis of Item failures occurring at an GSA-Rev D SatCon 11-2002 APPLIED MATERIALS, INC. CONFIDENTIAL 16 Applied facility or customer location, Supplier agrees to provide timely analysis and feedback to Applied. (b) ON-SITE SUPPORT REQUIREMENTS. As determined by Applied, Supplier may be asked to provide appropriate or necessary personnel to support on-site operations at Applied's facilities or at the premises of a customer of Applied. On-site representatives shall comply with all requirements of Applied or such customer with regard to such support. Unless otherwise agreed, such support will be provided at no cost. As to any of Supplier's personnel who are assigned to Applied's facilities, Supplier shall require such personnel to execute an "On-site Representative Agreement" in the form similar to that found in Attachment 19 on the Applied Web Site.