Processes, Procedures, Architecture, Standards and Planning Sample Clauses

Processes, Procedures, Architecture, Standards and Planning. (a) Service Provider Support. As requested by DIR, Service Provider and without limiting the obligation of the Parties under Section 15.11 shall assist DIR and the appropriate governance committee (as specified in Exhibit 6), on an on-going basis in defining (A) the standards, policies, practices, processes, procedures and controls to be adhered to and enforced by Service Provider in the performance of the Services, including those identified on E xhibits 8 and 1 7 and (B) the associated IT technologies architectures, standards, products and systems to be provided, operated, managed, supported and/or used by Service Provider in connection therewith (collectively, the "DIR Standards"). The Parties acknowledge and agree that, as of the Effective Date, Service Provider is fully informed as to the DIR Standards that have been communicated to it in a manner consistent with Section 6.3(a). Service Provider also shall assist DIR on an annual basis in preparing Strategic Plans and short-term implementation plans. The assistance to be provided by Service Provider shall include: (i) active participation with DIR and the appropriate governance committee (as specified in Exhibit 6), addressing such issues; (ii) assessments of the then-current DIR Standards at a level of detail sufficient to permit DIR to make informed business decisions; (iii) analyses of the appropriate direction for such DIR Standards; (iv) the provision of information to DIR regarding Service Provider's technology strategies for its own business; (v) recommendations regarding standards, processes, procedures and controls and associated technology architectures, standards, products and systems; and (vi) the provision of current, historical, and forecasted system capacity, performance and utilization metrics at reasonable requested levels of detail. With respect to each recommendation, Service Provider shall provide the following at a level of detail sufficient to permit DIR to make an informed business decision: (1) the projected cost to DIR and the DIR Customers and cost/benefit analyses; (2) the changes, if any, in the personnel and other resources Service Provider, DIR and/or the DIR Customers shall require to operate and support the changed environment; (3) the resulting impact on the total costs of DIR and the DIR Customers; (4) the expected performance, quality, responsiveness, efficiency, reliability, security risks and other service levels; and (5) general plans and projected time schedules ...
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Processes, Procedures, Architecture, Standards and Planning. (a) Service Provider Support. As requested by DIR, Service Provider and without limiting the obligation of the Parties under Section 15.11 shall assist DIR and the appropriate governance committee (as specified in Exhibit 6), on an on-going basis in defining (A) the standards, policies, practices, processes, procedures and controls to be adhered to and enforced by Service Provider in the performance of the Services, including those identified on Exhibits 8 and 17 and (B) the associated IT technologies architectures, standards, products and systems to be provided, operated, managed, supported and/or used by Service Provider in connection therewith (collectively, the "DIR Standards"). The Parties acknowledge and agree that, as of the Commencement Date, Service Provider is fully informed as to the DIR Standards that have been communicated to it in a manner consistent with Section 6.3(a). Service Provider also shall assist DIR on an annual basis in preparing Strategic Plans and short-term implementation plans. The assistance to be provided by Service Provider shall include: (i) active participation with DIR and the appropriate governance committee (as specified in Exhibit 6), addressing such issues; (ii) assessments of the then-current DIR Standards at a level of detail sufficient to permit DIR to make informed business decisions;
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Processes, Procedures, Architecture, Standards and Planning 
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Related to Processes, Procedures, Architecture, Standards and Planning

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