Common use of PROBLEM-SOLVING PROCESSES Clause in Contracts

PROBLEM-SOLVING PROCESSES. This Agreement contains three different problem-solving processes, each with a different purpose. The first is the Issue Resolution process. Issue Resolution is used in conjunction with Corrective Action, and to problem solve any department issue in an interest- based, rather than in a more traditional, adversarial manner. For most practical purposes, this is the problem-solving process that will be used most by the parties on a local level. Issues involving Coalition members should be resolved with Coalition representatives. Supervisors and stewards will be trained in the problem-solving skills/issue resolution process, including existing modules for root cause analysis and problem-solving skills (including review and adjustment of forms, as needed). The second problem-solving process is a Partnership Review Process. This is a specific process designed to problem solve only disputes or differences of interpretation of Section 1 of the Agreement and certain designated provisions of Sections 2 and 3. The third process was designed specifically to address disputes or differences of interpretation of all other provisions of Sections 2 and 3 of the Agreement. This process is found at the end of Section 2.