Problem Severity Levels 3 and 4 Sample Clauses

Problem Severity Levels 3 and 4. If a Problem Severity Level 3 or 4 request cannot be corrected to the reasonable satisfaction of the requestor within the Request Resolution Time after the requestor makes the initial request for Technical Support, ▇▇▇▇▇▇▇ will nonetheless continue to work to resolve the request in an expeditious manner.