{"component": "clause", "props": {"groups": [{"size": 17, "samples": [{"hash": "cKMT4GFRc0B", "uri": "/contracts/cKMT4GFRc0B#problem-resolution", "label": "Agreement for the Use of Clinical Facilities", "score": 31.8382530212, "published": true}, {"hash": "jANsVCDCuwt", "uri": "/contracts/jANsVCDCuwt#problem-resolution", "label": "Agreement for the Use of Clinical Facilities", "score": 29.9412574768, "published": true}, {"hash": "4NCRxB6JxkI", "uri": "/contracts/4NCRxB6JxkI#problem-resolution", "label": "Agreement for the Use of Clinical Facilities", "score": 27.1797504425, "published": true}], "snippet_links": [{"key": "the-parties-shall", "type": "clause", "offset": [0, 17]}, {"key": "attempt-to-resolve", "type": "clause", "offset": [27, 45]}, {"key": "disputes-and-differences", "type": "clause", "offset": [50, 74]}, {"key": "the-parties-hereto", "type": "clause", "offset": [98, 116]}, {"key": "breach-of-the", "type": "clause", "offset": [186, 199]}, {"key": "in-this-agreement", "type": "definition", "offset": [220, 237]}, {"key": "prior-to", "type": "clause", "offset": [238, 246]}, {"key": "legal-remedy", "type": "clause", "offset": [259, 271]}], "snippet": "The parties shall meet and attempt to resolve all disputes and differences that may arise between the parties hereto concerning construction, interpretation, performance, operations, or breach of the matters referred to in this Agreement prior to seeking any legal remedy.", "hash": "645c71fb8950f4df974fd1bb5366d06c", "id": 1}, {"size": 15, "samples": [{"hash": "ep4PjDTVDYZ", "uri": "/contracts/ep4PjDTVDYZ#problem-resolution", "label": "Multi Union Collective Agreement", "score": 32.5663948059, "published": true}, {"hash": "hnXm6PBAig", "uri": "/contracts/hnXm6PBAig#problem-resolution", "label": "Collective Agreement", "score": 32.4621162415, "published": true}, {"hash": "9EtekMj4YcG", "uri": "/contracts/9EtekMj4YcG#problem-resolution", "label": "Collective Agreement", "score": 32.2144203186, "published": true}], "snippet_links": [{"key": "the-parties-will", "type": "clause", "offset": [0, 16]}, {"key": "operation-of-this-agreement", "type": "clause", "offset": [71, 98]}], "snippet": "The parties will endeavour to resolve any problems identified with the operation of this Agreement as they arise.", "hash": "f247a0a80355aa5451ebf2b8b52f4bfc", "id": 2}, {"size": 5, "samples": [{"hash": "6hipz9xsnYZ", "uri": "/contracts/6hipz9xsnYZ#problem-resolution", "label": "Master License and Services Agreement", "score": 33.27709198, "published": true}, {"hash": "5LoJRcW8OJZ", "uri": "/contracts/5LoJRcW8OJZ#problem-resolution", "label": "Master License and Services Agreement", "score": 32.6228637695, "published": true}, {"hash": "guhRrS7MKmH", "uri": "/contracts/guhRrS7MKmH#problem-resolution", "label": "Master License and Services Agreement", "score": 32.401134491, "published": true}], "snippet_links": [{"key": "technical-consultation", "type": "clause", "offset": [22, 44]}, {"key": "level-3", "type": "definition", "offset": [79, 86]}, {"key": "the-problem", "type": "clause", "offset": [141, 152]}, {"key": "level-1", "type": "definition", "offset": [159, 166]}, {"key": "level-2", "type": "definition", "offset": [170, 177]}, {"key": "change-to", "type": "clause", "offset": [195, 204]}, {"key": "the-licensed-software", "type": "clause", "offset": [205, 226]}, {"key": "to-client", "type": "clause", "offset": [252, 261]}, {"key": "as-available", "type": "definition", "offset": [270, 282]}, {"key": "the-software", "type": "clause", "offset": [324, 336]}, {"key": "scheduled-update", "type": "definition", "offset": [381, 397]}], "snippet": "WellSky shall provide technical consultation solutions to \u2587\u2587\u2587\u2587\u2587 \u2587, \u2587\u2587\u2587\u2587\u2587 \u2587 and Level 3 issues as quickly as reasonably possible, in light of the problem. If a Level 1 or Level 2 issue requires a change to the Licensed Software, the change will be sent to Client as soon as available. 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An Association representative may be requested to assist in efforts to resolve the problem informally with the appropriate administrator/supervisor. The appropriate administrator/supervisor may also have a designee present. It is the intent of the parties to exclude bargaining unit members from the above referenced administrator/supervisor. Should informal procedures fail to satisfy the grievant, then the grievance shall be formally processed as follows.", "hash": "31e02fc9a24d84b4fe187623887315aa", "id": 8}, {"size": 9, "samples": [{"hash": "1LdphaXuq", "uri": "/contracts/1LdphaXuq#problem-resolution", "label": "Collective Agreement", "score": 32.0723876953, "published": true}, {"hash": "g2OQRPUWxRy", "uri": "/contracts/g2OQRPUWxRy#problem-resolution", "label": "Collective Agreement", "score": 25.1683769226, "published": true}, {"hash": "4JDmFQbPww6", "uri": "/contracts/4JDmFQbPww6#problem-resolution", "label": "Collective Agreement", "score": 25.1683769226, "published": true}], "snippet_links": [{"key": "any-employee", "type": "clause", "offset": [0, 12]}, {"key": "having-a", "type": "definition", "offset": [35, 43]}, {"key": "employees-shall", "type": "clause", "offset": [117, 132]}, {"key": "date-of", "type": "clause", "offset": [158, 165]}, {"key": "the-issue", "type": "clause", "offset": [190, 199]}, {"key": "employees-may", "type": "clause", "offset": [201, 214]}, {"key": "by-the-union", "type": "clause", "offset": [242, 254]}, {"key": "the-supervisor", "type": "definition", "offset": [270, 284]}, {"key": "days-to-respond", "type": "clause", "offset": [300, 315]}], "snippet": "Any employee or group of employees having a complaint shall first take the matter up with their Supervisor directly. Employees shall have seven days from the date of the occurrence to raise the issue. Employees may be assisted or represented by the Union, if requested. The Supervisor will have five days to respond.", "hash": "c9b2d8e485d6bf94daa5490c3e9488e9", "id": 3}, {"size": 9, "samples": [{"hash": "a0Y4jW5s88K", "uri": "/contracts/a0Y4jW5s88K#problem-resolution", "label": "Cable Franchise Agreement", "score": 33.2671585083, "published": true}, {"hash": "766OYGVzsgj", "uri": "/contracts/766OYGVzsgj#problem-resolution", "label": "Cable Franchise Agreement", "score": 32.9441490173, "published": true}, {"hash": "eKrw8nhFyiU", "uri": "/contracts/eKrw8nhFyiU#problem-resolution", "label": "Cable Franchise Agreement", "score": 31.9926319122, "published": true}], "snippet_links": [{"key": "cable-operator", "type": "clause", "offset": [2, 16]}, {"key": "customer-service-representatives", "type": "clause", "offset": [19, 51]}, {"key": "to-provide", "type": "clause", "offset": [77, 87]}, {"key": "interrupted-service", "type": "definition", "offset": [99, 118]}, {"key": "to-waive", "type": "clause", "offset": [120, 128]}, {"key": "schedule-service", "type": "definition", "offset": [138, 154]}, {"key": "billing-cycles", "type": "clause", "offset": [182, 196]}, {"key": "where-appropriate", "type": "definition", "offset": [198, 215]}, {"key": "the-customer-service", "type": "clause", "offset": [261, 281]}, {"key": "appropriate-supervisor", "type": "clause", "offset": [322, 344]}, {"key": "the-problem", "type": "clause", "offset": [410, 421]}, {"key": "time-frame", "type": "definition", "offset": [473, 483]}, {"key": "customer-and-the", "type": "clause", "offset": [508, 524]}], "snippet": "A Cable Operator's customer service representatives shall have the authority to provide credit for interrupted service, to waive fees, to schedule service appointments and to change billing cycles, where appropriate. Any difficulties that cannot be resolved by the customer service representative shall be referred to the appropriate supervisor who shall contact the customer within four (4) hours and resolve the problem within forty eight (48) hours or within such other time frame as is acceptable to the customer and the Cable Operator.", "hash": "758c2ac1692ebc7b404b3d0b6c620e50", "id": 4}, {"size": 6, "samples": [{"hash": "eK3w2f8lj9h", "uri": "/contracts/eK3w2f8lj9h#problem-resolution", "label": "Collective Agreement", "score": 19.9514026642, "published": true}, {"hash": "fLcc58C9bYW", "uri": "/contracts/fLcc58C9bYW#problem-resolution", "label": "Collective Bargaining Agreement", "score": 18.1485290527, "published": true}], "snippet_links": [{"key": "the-policy", "type": "clause", "offset": [11, 21]}, {"key": "employees-within", "type": "clause", "offset": [93, 109]}, {"key": "according-to", "type": "definition", "offset": [230, 242]}, {"key": "individual-concerns", "type": "clause", "offset": [263, 282]}, {"key": "step-one", "type": "definition", "offset": [304, 312]}, {"key": "an-individual", "type": "clause", "offset": [314, 327]}, {"key": "an-employee", "type": "definition", "offset": [380, 391]}, {"key": "group-of-employees", "type": "clause", "offset": [395, 413]}, {"key": "interpretation-of", "type": "clause", "offset": [431, 448]}, {"key": "alleged-violation", "type": "definition", "offset": [465, 482]}, {"key": "this-compact", "type": "definition", "offset": [486, 498]}, {"key": "by-the-university", "type": "clause", "offset": [561, 578]}, {"key": "purpose-of-this", "type": "clause", "offset": [584, 599]}, {"key": "problem-solving-procedure", "type": "clause", "offset": [600, 625]}, {"key": "to-provide", "type": "clause", "offset": [629, 639]}, {"key": "administrative-process", "type": "clause", "offset": [664, 686]}, {"key": "employees-may", "type": "clause", "offset": [696, 709]}, {"key": "resolution-of-differences", "type": "clause", "offset": [715, 740]}, {"key": "terms-and-conditions-of-employment", "type": "clause", "offset": [773, 807]}, {"key": "related-matters", "type": "definition", "offset": [822, 837]}, {"key": "it-is-agreed-that", "type": "clause", "offset": [844, 861]}, {"key": "any-employee", "type": "clause", "offset": [862, 874]}, {"key": "legal-action", "type": "clause", "offset": [908, 920]}, {"key": "reference-to", "type": "definition", "offset": [925, 937]}, {"key": "access-to", "type": "definition", "offset": [972, 981]}, {"key": "problem-resolution-process", "type": "clause", "offset": [987, 1013]}, {"key": "continued-access", "type": "clause", "offset": [1159, 1175]}, {"key": "human-rights-and-equity", "type": "clause", "offset": [1263, 1286]}, {"key": "in-accordance-with", "type": "clause", "offset": [1294, 1312]}, {"key": "human-rights-policy", "type": "clause", "offset": [1330, 1349]}, {"key": "harassment-complaints", "type": "clause", "offset": [1361, 1382]}, {"key": "the-director", "type": "clause", "offset": [1401, 1413]}, {"key": "staff-relations", "type": "clause", "offset": [1415, 1430]}, {"key": "workplace-harassment-policy", "type": "definition", "offset": [1467, 1494]}, {"key": "workplace-violence", "type": "clause", "offset": [1499, 1517]}, {"key": "campus-police", "type": "definition", "offset": [1547, 1560]}, {"key": "violence-in-the-workplace-policy", "type": "clause", "offset": [1597, 1629]}, {"key": "specified-time-limits", "type": "clause", "offset": [1730, 1751]}, {"key": "step-in", "type": "definition", "offset": [1896, 1903]}, {"key": "the-procedures", "type": "definition", "offset": [1904, 1918]}, {"key": "the-employee", "type": "clause", "offset": [1926, 1938]}, {"key": "notwithstanding-the-foregoing", "type": "clause", "offset": [1966, 1995]}, {"key": "consent-of-the", "type": "clause", "offset": [2052, 2066]}, {"key": "employee-and-the", "type": "clause", "offset": [2067, 2083]}, {"key": "the-professional", "type": "clause", "offset": [2140, 2156]}, {"key": "the-problem", "type": "clause", "offset": [2220, 2231]}, {"key": "an-official", "type": "clause", "offset": [2464, 2475]}, {"key": "in-this-procedure", "type": "clause", "offset": [2489, 2506]}, {"key": "to-act", "type": "definition", "offset": [2537, 2543]}, {"key": "the-university-will", "type": "clause", "offset": [2550, 2569]}, {"key": "the-association", "type": "clause", "offset": [2619, 2634]}, {"key": "the-formal", "type": "clause", "offset": [2650, 2660]}, {"key": "step-two", "type": "clause", "offset": [2741, 2749]}, {"key": "chief-representative", "type": "definition", "offset": [2798, 2818]}, {"key": "a-member-of", "type": "clause", "offset": [2841, 2852]}], "snippet": "9.01 It is the policy of the University to resolve employee or group (i.e. three (3) or more employees within the same department) problems, concerns or disagreements quickly and fairly. A group problem or concern will be treated according to the same process as individual concerns and will commence at step one. An individual/group problem or concern is an initiated concern by an employee or group of employees arising from the interpretation of, application or alleged violation of this compact or an established or recognized policy, procedure or practice by the University. The purpose of this problem solving procedure is to provide an orderly and standard administrative process by which employees may seek resolution of differences that may arise concerning their terms and conditions of employment or other work related matters.\n9.02 It is agreed that any employee (s) who chooses to undertake any legal action, in reference to their concern, will not also have access to this Problem Resolution Process. Further, any employee(s) who initially access this Problem Resolution Process and then subsequently undertakes legal action will no longer have continued access to this Problem Resolution Process. Human Rights Complaints should be made through the Human Rights and Equity Office in accordance with the University\u2019s Human Rights Policy. Workplace Harassment complaints should be made to the Director, Staff Relations in accordance with the University\u2019s Workplace Harassment Policy and Workplace Violence complaints should be made to Campus Police in accordance with the University\u2019s Violence in the Workplace Policy.\n9.03 A problem/complaint will normally lapse if the concern is not initiated or pursued within the specified time limits. Exceptions will be discussed between the PSA and the University. If the University fails to respond within the time limits specified under any step in the procedures below, the employee may move to the next step. Notwithstanding the foregoing, time limits in the procedure may be extended by mutual consent of the employee and the University, at the appropriate steps that follow, or by the Professional & Managerial Problem Resolution Board which may decide to hear the problem/concern where the limits specified below have not been complied with, if the P&M Problem Resolution Board is satisfied that neither the employee nor the University\u2019s position has been substantially prejudiced by the delay. Wherever an official is specified in this procedure, a designate may be appointed to act.\n9.04 The University will agree, with the employee\u2019s agreement, to provide the Association with a copy of the Formal Concern and acknowledges that employee(s) may be accompanied at the Step One or Step Two meeting, if the employee (s) so chooses, by the Chief representative (or designate) who is a member of this Association.", "hash": "5d5dca5da8ed936099b2daa570f5165b", "id": 5}, {"size": 4, "samples": [{"hash": "j0UmHGTGCwW", "uri": "/contracts/j0UmHGTGCwW#problem-resolution", "label": "Collective Bargaining Agreement", "score": 34.5899467468, "published": true}, {"hash": "bdVLH4holcC", "uri": "/contracts/bdVLH4holcC#problem-resolution", "label": "Collective Bargaining Agreement", "score": 33.5608558655, "published": true}, {"hash": "j8YsICgetvq", "uri": "/contracts/j8YsICgetvq#problem-resolution", "label": "Collective Bargaining Agreement", "score": 31.0524425507, "published": true}], "snippet_links": [{"key": "notification-of", "type": "definition", "offset": [13, 28]}, {"key": "classified-employee", "type": "definition", "offset": [31, 50]}, {"key": "unsafe-working-conditions", "type": "clause", "offset": [73, 98]}, {"key": "certificated-staff", "type": "definition", "offset": [160, 178]}, {"key": "to-the-employee", "type": "definition", "offset": [223, 238]}, {"key": "the-manager", "type": "clause", "offset": [261, 272]}, {"key": "measures-to", "type": "clause", "offset": [298, 309]}, {"key": "unsafe-condition", "type": "definition", "offset": [322, 338]}, {"key": "employees-within", "type": "clause", "offset": [363, 379]}, {"key": "working-days", "type": "clause", "offset": [385, 397]}], "snippet": "Upon written notification of a classified employee to his/her manager of unsafe working conditions and/or interpersonal conflicts between employees and/or with certificated staff that are of such a nature to cause distress to the employee at his/her workplace, the manager shall take all necessary measures to resolve the unsafe condition and/or conflict between employees within five working days.", "hash": "d0065f3df66abaa37f7fe9007038759f", "id": 9}, {"size": 4, "samples": [{"hash": "hc7HA38Nobk", "uri": "/contracts/hc7HA38Nobk#problem-resolution", "label": "Collective Agreement", "score": 33.1101150513, "published": true}, {"hash": "leK0CQi6anu", "uri": "/contracts/leK0CQi6anu#problem-resolution", "label": "Collective Agreement", "score": 29.0707759857, "published": true}, {"hash": "e0AfHOGTT1q", "uri": "/contracts/e0AfHOGTT1q#problem-resolution", "label": "Collective Agreement", "score": 27.0779724121, "published": true}], "snippet_links": [{"key": "the-parties-agree-that", "type": "clause", "offset": [0, 22]}, {"key": "the-persons", "type": "clause", "offset": [85, 96]}, {"key": "written-grievance", "type": "definition", "offset": [137, 154]}, {"key": "the-employee", "type": "clause", "offset": [169, 181]}, {"key": "union-representative", "type": "definition", "offset": [200, 220]}, {"key": "immediate-supervisor", "type": "definition", "offset": [281, 301]}], "snippet": "The parties agree that it is preferable to resolve problems through discussions with the persons directly concerned, before submitting a written grievance. To this end, the employee, accompanied by a Union representative if he so wishes, may discuss a potential grievance with his immediate supervisor.", "hash": "ee741f2cb29ba7c6b1762d42c852494c", "id": 10}], "next_curs": "ClsSVWoVc35sYXdpbnNpZGVyY29udHJhY3RzcjcLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2Ihtwcm9ibGVtLXJlc29sdXRpb24jMDAwMDAwMGEMogECZW4YACAA", "clause": {"size": 282, "parents": [["miscellaneous", "Miscellaneous"], ["definitions", "Definitions"], ["grievance-procedure", "Grievance Procedure"], ["responsiveness", "Responsiveness"], ["general", "General"]], "children": [["arbitration", "Arbitration"], ["de-minimis-problems", "De Minimis Problems"], ["problem-resolution-process", "Problem Resolution Process"], ["voluntary-non-binding-mediation", "Voluntary, Non-Binding Mediation"], ["it-outsourcing-committee-performance-review", "IT Outsourcing Committee Performance Review"]], "title": "Problem Resolution", "id": "problem-resolution", "related": [["error-resolution", "Error Resolution", "Error Resolution"], ["grievance-resolution", "Grievance Resolution", "Grievance Resolution"], ["disputes-resolution", "Disputes Resolution", "Disputes Resolution"], ["dns-resolution-rtt", "DNS resolution RTT", "DNS resolution RTT"], ["resolution", "Resolution", "Resolution"]], "related_snippets": [], "updated": "2025-07-24T04:27:57+00:00", "also_ask": ["What mechanisms best ensure enforceable and efficient dispute resolution under this clause?", "Which negotiation levers can be used to shift forum, governing law, or process in our favor?", "What are the most common drafting omissions that undermine this clause\u2019s effectiveness?", "How does this clause compare to industry-standard ADR or litigation provisions?", "What are the main risks of this clause being deemed unenforceable in court?"], "drafting_tip": "Specify resolution procedures, designate responsible parties, and set clear timelines to ensure disputes are addressed efficiently and accountability is maintained.", "explanation": "The Problem Resolution clause establishes a process for addressing and resolving disputes or issues that arise during the course of an agreement. Typically, it outlines steps such as notifying the other party of the problem, engaging in good faith discussions, and possibly escalating the matter to mediation or arbitration if informal resolution fails. This clause ensures that both parties have a clear, structured method for handling disagreements, thereby minimizing disruptions and reducing the likelihood of costly litigation."}, "json": true, "cursor": ""}}