Common use of Problem Correction Clause in Contracts

Problem Correction. Licensor shall use reasonable efforts to diagnose and correct verifiable and reproducible Problems when reported to Licensor in accordance with the procedures set by Licensor from time to time. End user shall make best efforts in assisting Licensor to reproduce the Problem, as determined by Kaminario’s support center. On site support will be provided only at the Site. End user agrees to accept, install and use Upgrades provided by Licensor and Licensor shall not have responsibility for Problems caused by end user’s failure to install and use Upgrades. The parties acknowledge the potentially idiosyncratic nature of any Problem in the software and Upgrades. Licensor shall use reasonable commercial efforts to attempt to resolve any Problem within the response time set forth below.