{"component": "clause", "props": {"groups": [{"snippet": "A \u201cPriority 1\u201d condition is any failure caused by a System Deliverable or by Contractor\u2019s performance of Services that precludes all work from being done on a computer system or that materially impairs a major function of a computer system or software. Nonexclusive examples include system crashes, database-wide information corruption, and incorrect writing of critical fields. Priority 1 conditions are the highest in severity, for which District shall receive a response within one hour from Contractor\u2019s project executive or his or her designee, and a correction within four hours. If a Priority 1 condition cannot be corrected within four hours, then: (i) after four hours, Contractor\u2019s project executive will notify Contractor\u2019s on-call support team, who will immediately commence efforts to remedy the problem; (ii) after eight hours, Contractor\u2019s national sales manager and operations manager will become involved and will identify and deploy the resources necessary to correct the problem; and (iii) after twelve hours, Contractor\u2019s president will become involved, and, if necessary, Contractor will dispatch a team to District\u2019s location to correct the problem.", "snippet_links": [{"key": "caused-by", "type": "clause", "offset": [40, 49]}, {"key": "system-deliverable", "type": "definition", "offset": [52, 70]}, {"key": "by-contractor", "type": "clause", "offset": [74, 87]}, {"key": "performance-of-services", "type": "clause", "offset": [90, 113]}, {"key": "all-work", "type": "clause", "offset": [129, 137]}, {"key": "computer-system", "type": "clause", "offset": [159, 174]}, {"key": "major-function", "type": "clause", "offset": [204, 218]}, {"key": "examples-include", "type": "definition", "offset": [266, 282]}, {"key": "district-shall", "type": "clause", "offset": [440, 454]}, {"key": "one-hour", "type": "clause", "offset": [481, 489]}, {"key": "from-contractor", "type": "clause", "offset": [490, 505]}, {"key": "project-executive", "type": "definition", "offset": [508, 525]}, {"key": "notify-contractor", "type": "clause", "offset": [715, 732]}, {"key": "support-team", "type": "definition", "offset": [743, 755]}, {"key": "the-problem", "type": "clause", "offset": [805, 816]}, {"key": "national-sales-manager", "type": "definition", "offset": [855, 877]}, {"key": "operations-manager", "type": "definition", "offset": [882, 900]}, {"key": "contractor-will", "type": "clause", "offset": [1093, 1108]}, {"key": "a-team", "type": "definition", "offset": [1118, 1124]}, {"key": "to-district", "type": "clause", "offset": [1125, 1136]}], "size": 10, "samples": [{"hash": "jq5QdjKfYzE", "uri": "/contracts/jq5QdjKfYzE#priority-1", "label": "Master Information Technology Services and Support Agreement", "score": 27.7257121444, "published": true}, {"hash": "96BKNm3rKlT", "uri": "/contracts/96BKNm3rKlT#priority-1", "label": "Master Information Technology Services and Support Agreement", "score": 27.7257121444, "published": true}, {"hash": "4mGESri30cz", "uri": "/contracts/4mGESri30cz#priority-1", "label": "Master Information Technology Services and Support Agreement", "score": 27.7257121444, "published": true}], "hash": "4d97cf38cb030dfea12d3e39a1896091", "id": 2}, {"snippet": "An Error, Defect or Malfunction which renders the Software inoperative; or causes the Software to fail catastrophically.", "snippet_links": [{"key": "the-software", "type": "clause", "offset": [46, 58]}], "size": 11, "samples": [{"hash": "9L5UxJN8WAr", "uri": "/contracts/9L5UxJN8WAr#priority-1", "label": "Software License Agreement", "score": 32.8500642544, "published": true}, {"hash": "6NjfZBoFFOR", "uri": "/contracts/6NjfZBoFFOR#priority-1", "label": "Software License and Maintenance Agreement", "score": 32.8500642544, "published": true}, {"hash": "27DatHg5NT9", "uri": "/contracts/27DatHg5NT9#priority-1", "label": "Software Maintenance Agreement", "score": 32.1465607864, "published": true}], "hash": "9c6dce821d1319c5e5c479f6dc89c9fc", "id": 1}, {"snippet": "Critical error. The use of the software is impossible or significantly restricted. A significant limitation exists where the software no longer works and no functional workaround can be achieved.", "snippet_links": [{"key": "critical-error", "type": "definition", "offset": [0, 14]}, {"key": "use-of-the-software", "type": "clause", "offset": [20, 39]}], "size": 3, "samples": [{"hash": "c8iWGdrpGsR", "uri": "/contracts/c8iWGdrpGsR#priority-1", "label": "End User License Agreement", "score": 30.1410860512, "published": true}, {"hash": "cag7w7qvPND", "uri": "/contracts/cag7w7qvPND#priority-1", "label": "End User License Agreement", "score": 29.7660666927, "published": true}, {"hash": "cqKSuG2X93u", "uri": "/contracts/cqKSuG2X93u#priority-1", "label": "End User License Agreement", "score": 24.2087611225, "published": true}], "hash": "3134d870a353548aa96b25c61ce0be9e", "id": 3}, {"snippet": "Urgent/Emergency. These events are of the most critical nature and of the highest priority. This category is characterized by the following: - Issues that keep The Client form operating their business - Have a large detrimental impact on the business - No alternative work around exists. The technical support staff will work continuously, [*], until the issue is resolved. Follow-up calls will be made every [*] until issue is resolved.", "snippet_links": [{"key": "highest-priority", "type": "definition", "offset": [74, 90]}, {"key": "characterized-by", "type": "definition", "offset": [109, 125]}, {"key": "client-form", "type": "definition", "offset": [164, 175]}, {"key": "the-business", "type": "clause", "offset": [238, 250]}, {"key": "alternative-work", "type": "definition", "offset": [256, 272]}, {"key": "technical-support-staff", "type": "definition", "offset": [292, 315]}, {"key": "will-work", "type": "clause", "offset": [316, 325]}, {"key": "the-issue", "type": "clause", "offset": [351, 360]}], "size": 2, "samples": [{"hash": "bwl0rDyYgDy", "uri": "/contracts/bwl0rDyYgDy#priority-1", "label": "Information Technology Services Agreement (Trizetto Group Inc)", "score": 18.0, "published": true}, {"hash": "1mymQCUTQzA", "uri": "/contracts/1mymQCUTQzA#priority-1", "label": "Information Technology Services Agreement (Trizetto Group Inc)", "score": 18.0, "published": true}], "hash": "2fe0e0ab8fc6e484684cf29cb106eaed", "id": 4}, {"snippet": "(a) attendance at a university;\n(b) Department of National Defence posting;\n(c) to participate in an approved teacher exchange program;\n(d) secondment to the Ministry of Education;\n(e) service with a post secondary institution (the nine month, full or part- time SFU Faculty Associate position is considered eligible under this paragraph).\n(f) to participate in a First Nations' educational activity or educational program.", "snippet_links": [{"key": "department-of", "type": "clause", "offset": [36, 49]}, {"key": "participate-in", "type": "definition", "offset": [83, 97]}, {"key": "teacher-exchange-program", "type": "clause", "offset": [110, 134]}, {"key": "the-ministry-of-education", "type": "definition", "offset": [154, 179]}, {"key": "secondary-institution", "type": "definition", "offset": [205, 226]}, {"key": "considered-eligible", "type": "definition", "offset": [297, 316]}, {"key": "first-nations", "type": "definition", "offset": [364, 377]}, {"key": "educational-activity", "type": "definition", "offset": [379, 399]}, {"key": "educational-program", "type": "clause", "offset": [403, 422]}], "size": 2, "samples": [{"hash": "fdrNrMrUGgB", "uri": "/contracts/fdrNrMrUGgB#priority-1", "label": "Local and Provincial Matters Agreement", "score": 21.0, "published": true}, {"hash": "ci6tJ0ea5NY", "uri": "/contracts/ci6tJ0ea5NY#priority-1", "label": "Provincial Collective Agreement", "score": 21.0, "published": true}], "hash": "126452b6e7cf9f2692ebc4ceca851171", "id": 5}, {"snippet": "LaSalle will use its good faith efforts to design and generate each page within the Personal, Customer Service, Apply and Locations sections of \u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587 and \u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587, (or current applicable URL) so that each substantially complies with Priority 1 of the Web Content Accessibility Guidelines found at \u2587\u2587\u2587.\u2587\u2587\u2587.\u2587\u2587\u2587. (hereinafter \"Guidelines\"), by the Effective Date.", "snippet_links": [{"key": "good-faith-efforts", "type": "definition", "offset": [21, 39]}, {"key": "the-personal", "type": "clause", "offset": [80, 92]}, {"key": "customer-service", "type": "definition", "offset": [94, 110]}, {"key": "web-content-accessibility-guidelines", "type": "definition", "offset": [284, 320]}, {"key": "the-effective-date", "type": "clause", "offset": [374, 392]}], "size": 2, "samples": [{"hash": "lBQeqWpC02h", "uri": "/contracts/lBQeqWpC02h#priority-1", "label": "Settlement Agreement", "score": 25.3874058864, "published": true}, {"hash": "9YC7yeajeqe", "uri": "/contracts/9YC7yeajeqe#priority-1", "label": "Settlement Agreement", "score": 25.3874058864, "published": true}], "hash": "0a4566fa1d7dd4f8ba8b76454bd29bc1", "id": 6}, {"snippet": "Critical. Catastrophic inability to complete job duties that affects multiple end users. Example: no phone service, no internet service, server failure, network failure, inability to print at all. Response Time: 1 hour", "snippet_links": [{"key": "inability-to-complete", "type": "clause", "offset": [23, 44]}, {"key": "job-duties", "type": "definition", "offset": [45, 55]}, {"key": "end-users", "type": "definition", "offset": [78, 87]}, {"key": "phone-service", "type": "clause", "offset": [101, 114]}, {"key": "internet-service", "type": "definition", "offset": [119, 135]}, {"key": "server-failure", "type": "clause", "offset": [137, 151]}, {"key": "network-failure", "type": "definition", "offset": [153, 168]}, {"key": "response-time", "type": "definition", "offset": [197, 210]}], "size": 1, "samples": [{"hash": "7ATRDkNEHsY", "uri": "/contracts/7ATRDkNEHsY#priority-1", "label": "Statement of Work", "score": 29.9168429768, "published": true}], "hash": "5e8b2cc60679636147b54cd3ed1930b0", "id": 7}, {"snippet": "Trouble tickets classified as \u201cPriority 1\u201d shall mean Service is down or inoperable.", "snippet_links": [{"key": "trouble-tickets", "type": "clause", "offset": [0, 15]}], "size": 1, "samples": [{"hash": "1yqK3iwDFz2", "uri": "/contracts/1yqK3iwDFz2#priority-1", "label": "Service Level Agreement", "score": 22.2840520192, "published": true}], "hash": "486a1b69d5f1b364554bd58db33564cd", "id": 8}, {"snippet": "A \u201cPriority 1\u201d condition is any failure caused by a System Deliverable or Final Deliverable or by Contractor\u2019s DocuSign Envelope ID: 57FE9282-E46A-43D1-831B-4F549CBE8B96 performance of Services that renders LAUSD or any of its schools or other Affiliates\u2019 information technology systems inoperable or unavailable or that materially impairs a major function of a computer system or software in a manner that precludes all work from being done on a computer system or materially interferes with a business process. Nonexclusive examples include system crashes, database information corruption, and incorrect writing of critical fields. Priority 1 conditions are the highest in severity. Contractor shall begin working to provide a reasonable resolution for a Priority 1 condition as soon as practicable, but in any event within one (1) hour, and shall use commercially reasonable efforts on an around-the-clock (24x7x365) basis to resolve all Priority 1 conditions that are either reported to Contractor or that become apparent to Contractor even if not reported by LAUSD. Unless this Agreement specifies a different timeframe, failure to correct a Priority 1 condition within twenty-four (24) hours shall constitute a Service Level Default. In addition to any other rights or remedies District may have, this Agreement may specify Deliverable Credits or Service Level Credits for Contractor\u2019s failure to remedy a Priority 1 condition in a timely manner. If necessary, Contractor will dispatch a team to District\u2019s location to correct the problem.", "snippet_links": [{"key": "caused-by", "type": "clause", "offset": [40, 49]}, {"key": "system-deliverable", "type": "definition", "offset": [52, 70]}, {"key": "final-deliverable", "type": "definition", "offset": [74, 91]}, {"key": "by-contractor", "type": "clause", "offset": [95, 108]}, {"key": "docusign-envelope", "type": "definition", "offset": [111, 128]}, {"key": "performance-of-services", "type": "clause", "offset": [170, 193]}, {"key": "other-affiliates", "type": "clause", "offset": [238, 254]}, {"key": "information-technology-systems", "type": "definition", "offset": [256, 286]}, {"key": "major-function", "type": "clause", "offset": [342, 356]}, {"key": "computer-system", "type": "clause", "offset": [362, 377]}, {"key": "all-work", "type": "clause", "offset": [417, 425]}, {"key": "business-process", "type": "definition", "offset": [495, 511]}, {"key": "examples-include", "type": "definition", "offset": [526, 542]}, {"key": "database-information", "type": "clause", "offset": [559, 579]}, {"key": "shall-begin", "type": "definition", "offset": [696, 707]}, {"key": "provide-a", "type": "definition", "offset": [719, 728]}, {"key": "as-soon-as-practicable", "type": "definition", "offset": [778, 800]}, {"key": "use-commercially-reasonable-efforts", "type": "clause", "offset": [850, 885]}, {"key": "to-contractor", "type": "definition", "offset": [988, 1001]}, {"key": "not-reported", "type": "definition", "offset": [1048, 1060]}, {"key": "unless-this-agreement", "type": "clause", "offset": [1071, 1092]}, {"key": "failure-to-correct", "type": "clause", "offset": [1126, 1144]}, {"key": "service-level-default", "type": "definition", "offset": [1217, 1238]}, {"key": "in-addition-to", "type": "clause", "offset": [1240, 1254]}, {"key": "other-rights-or-remedies", "type": "clause", "offset": [1259, 1283]}, {"key": "deliverable-credits", "type": "clause", "offset": [1330, 1349]}, {"key": "service-level-credits", "type": "definition", "offset": [1353, 1374]}, {"key": "for-contractor", "type": "clause", "offset": [1375, 1389]}, {"key": "failure-to-remedy", "type": "clause", "offset": [1392, 1409]}, {"key": "in-a-timely-manner", "type": "definition", "offset": [1433, 1451]}, {"key": "contractor-will", "type": "clause", "offset": [1467, 1482]}, {"key": "a-team", "type": "definition", "offset": [1492, 1498]}, {"key": "to-district", "type": "clause", "offset": [1499, 1510]}, {"key": "the-problem", "type": "clause", "offset": [1533, 1544]}], "size": 1, "samples": [{"hash": "lA2PYCpuBKW", "uri": "/contracts/lA2PYCpuBKW#priority-1", "label": "Information Technology Service and Support Agreement", "score": 25.6091718001, "published": true}], "hash": "ffb1923a7bbb5c3da035d2ee0d7d01b9", "id": 9}, {"snippet": "Improve the health of women prior to pregnancy. Promote improvement of preconception health, utilizing the Life Course Perspective. The Centers for Disease Control and Prevention is a valuable resource for learning more about preconception heath and their website provides comprehensive information regarding preconception health \u2587\u2587\u2587\u2587://\u2587\u2587\u2587.\u2587\u2587\u2587.\u2587\u2587\u2587/ncbddd/preconception/default.htm. Research continues to support the concept that the most effective means of improving birth outcomes is by improving the health of the mother before she becomes pregnant. The life course perspective promotes looking at life as a continuum versus periodic life events and takes into account the various risk and protective factors that impact an individual\u2019s health. A life course toolkit is available on the CityMatCH website to assist with integrating the life course perspective into maternal and child health programs. \u2587\u2587\u2587\u2587://\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587/lifecoursetoolbox/. Preconception health takes into account physical, mental and social wellbeing of men and women of childbearing age. Examples of health factors that impact preconception health include healthy weight, stress management, management of chronic diseases, reproductive health, smoking and physical activity. Interconception health or the heath of a woman between pregnancies is also referred to as preconception health. During the summer of 2010 the BWCH convened a task force charged with developing a Preconception Health Strategic Plan for Arizona. The Spectrum was one of several guiding tools used during the development of the plan. Activities funded through this Agreement should utilize multiple strategies as a means of not only supporting the strategic plan but meeting the requirements regarding components of the Spectrum. BWCH also encourages the utilization of Every Woman, Arizona, preconception health materials developed as an educational tool for use with clients/patients \u2587\u2587\u2587\u2587://\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587/phs/owch/publicat.htm. 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