Premium Rate Services. A second cause for concern in commercialism, and related to spam, is pre- mium-rate services. A service is called premium rate if the receiver of the service has to pay an additional amount of money for receiving the service. From our study, we note the increasing abuse of these services specifically with regards to children and young people. Below, we describe briefly how premium-rate services will continue to be an area of increasing concern if left unchecked.
Premium Rate Services. Without prejudice to the other obligations of the Supplier set out elsewhere in this Agreement (including those set out in Clauses, 3.2.1, 3.3.9 and 5), to the extent that Premium Rate Services form part of Services being provided:-
Premium Rate Services. Prior to the supply of premium rate services in accordance with an ongoing agreement, the customer should indicate their acceptance to the supplier of the service. Such acceptance may be provided by the customer replying to an SMS. The customer may block access to premium rate services by contacting Telenor's customer services on 05000 or 09000. The customer may set a spend limit for the use of such services. Complaints relating to billing of premium rate services may be directed to Telenor or directly to the service supplier. Telenor is responsible for handling customer appeals and complaints.
Premium Rate Services. 21.3 The Supplier shall ensure that all Supplier Personnel appointed to the helpdesk have the relevant skills, experience and knowledge of the services offered under the Framework Agreement and have the capability to manage Contracting Authority relations.
Premium Rate Services. 11.1) The customer shall be responsible for the quality and delivery of the content of the services and that these services shall comply with the PSA code of practice and this agreement.
