Pre-Sales Support Sample Clauses
The Pre-Sales Support clause defines the obligations and scope of assistance that a provider offers to potential customers before a sale is finalized. Typically, this includes activities such as product demonstrations, technical consultations, and answering customer queries to help inform purchasing decisions. By outlining these responsibilities, the clause ensures that prospective buyers receive adequate information and support, thereby facilitating informed decision-making and reducing misunderstandings prior to entering into a contract.
Pre-Sales Support. OT may provide Partner pre-sales support, in connection with sales opportunities to End Users. The extent of pre-sales support provided by OT is solely within OT’s discretion.
Pre-Sales Support. At all times during the Term, the Contractor will:
(a) provide telephone consultation to any member of the City IT Staff, during the City's normal business hours (Monday to Friday, 8:30 a.m. to 5:30 p.m., Vancouver, B.C. time), for questions regarding any Computer Equipment supplied or to be supplied to the City;
(b) provide on-line product catalogues (preferably web-based);
(c) provide order status reports which may fall outside the scope of an automated on-line system and provide the City with asset management reports that can be customized to include:
(i) equipment make, model, hardware configuration and serial number(s);
(ii) installation or delivery location;
(iii) software loaded (including software license number);
(iv) purchase order number and order date; and
(v) invoice number and invoice amount.
(d) ensure that the Contractor’s Personnel are knowledgeable computer experts able to answer questions relating to all Computer Equipment supplied by the Contractor;
(e) have a testing and research facility within Greater Vancouver equipped with both reference materials and hardware to permit speedy investigation and resolution of technical and compatibility problems that may be encountered by the Contractor in carrying out the Services;
(f) return all telephone calls from City IT Staff within four (4) hours on Business Days;
(g) continuously assist City IT Staff to source products not available from the Contractor;
(h) continuously provide City IT Staff with new or revised customized price lists (and by fax or E-mail, specific price changes) as soon as they are available;
(i) notify City IT Staff promptly of any reduction in prices and provide the City with the full benefit of same if they pertain to any item or group of items on order on the effective date of the reductions; and
(j) advise the City of any requirements necessary to qualify for promotions, free upgrades and other special offers (and assist the City to qualify by providing such proofs of purchase as may be required, and by making sure that purchases made towards the end of qualification periods are invoiced during the qualification period).
Pre-Sales Support. 2.1 Civic ITC account management team shall provide pre-sales design to the Customer to allow the Customer to process an order, including, but not limited to, current and new product information, and product pricing. Once Civic ITC has provided enough pre-sales design and engineering support for the Customer to place an order, Civic ITC may charge for any additional on-site design and engineering support, if approved by the Customer. The contract must provide pre-sales design and engineering support on-site, by telephone, and by email.
2.2 Telephone and email pre-sales design and engineering support: Civic ITC will provide all telephone and email responses to pre-sales design and support requests within a reasonable amount of time after requested by the Customer.
2.3 On-site pre-sales design and engineering support: It shall be at the Customer's sole discretion to determine whether on-site pre-sales design and support is necessary. If the Customer determines on- site pre-sales design and engineering support is necessary, Civic ITC must notify the Customer before any billable on-site presales support is performed. Civic ITC must utilize the firm, fixed professional service rates identified herein for all billable pre- sales support provided.