PERMITTED MAINTENANCE. The Supplier shall be allowed to book a maximum of 4 hours Service Downtime for Permitted Maintenance in any one Quarter which shall take place between the hours and on the day specified in the Maintenance Schedule unless otherwise agreed in writing with the Authority. Schedule 7 (Charges and Invoicing) sets out the mechanism by which Service Points shall be converted into Service Credits. The Authority shall use the Performance Monitoring Reports provided pursuant to Part B, among other things, to verify the calculation and accuracy of the Service Credits (if any) applicable to each Service Period.
Appears in 1 contract
Sources: Services Agreement
PERMITTED MAINTENANCE. The Supplier shall be allowed to book a maximum of 4 hours Service Downtime for Permitted Maintenance in any one Quarter Service Period which shall take place between the hours and on the day specified in the Maintenance Schedule unless otherwise agreed in writing with the Authority. Schedule 7 7.1 (Charges and Invoicing) sets out the mechanism by which Service Points shall be converted into Service Credits. The Authority shall use the Performance Monitoring Reports provided pursuant to part Part B2: , among other things, to verify the calculation and accuracy of the Service Credits (if any) applicable to each Service Period.
Appears in 1 contract
Sources: Performance Levels Agreement