Periodic Assessment. UPS shall have the right to conduct reasonable periodic performance, operational and quality control reviews of APAC’s performance of Services under this Agreement, provided that UPS shall provide no direct supervision of APAC’s call centers or APAC’s employees. Such reviews shall be performed during business hours and may include visits to the Centers for verification of Service quality levels and other activities directly related to obtaining information for quality control review purposes. UPS shall schedule such reviews with APAC in advance.
Appears in 2 contracts
Sources: Master Service Agreement (Apac Customer Service Inc), Customer Interaction Management Agreement (Apac Customer Service Inc)