Common use of Performance Measures and Metrics Clause in Contracts

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the NWSA activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The POT’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure1 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target CBP facility costs Percent of CBP time spent supporting homeport time activities vs NWSA. supportin homeport business

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the NWSA activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma Seattle and The Northwest Seaport Alliance have identified activities critical to meeting The POTPOS’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure1 Performance Measure (SMART - – Specific, Measurable, Achievable, Relevant, Time Bound) Target CBP facility costs Percent of CBP time spent supporting homeport time activities vs NWSA. supportin supporting homeport business

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the NWSA activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The POT’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure1 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target CBP facility costs Percent of time supportin homeport business CBP time spent supporting homeport time activities vs NWSA. supportin homeport business.