Common use of Performance Measures and Metrics Clause in Contracts

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target Example - Accounting Time Based - Days to complete monthly close - Days to complete quarterly close - X days - X days Example - Finance Time Based Meet budget deadlines: - Complete Prelim Budget Document - Present Prelim Budget in Study Session - Present Final Budget to MM 10/2/2019 10/30/2019 11/13/2019 Example - Treasury Management Maintain Cash on Hand consistent with policy (input calculation here) Example - Payroll Accuracy - # payments requiring manual intervention - Number of out of cycle payments pmts pmts 3 Type of Measure Options: - Time Based – measure is time bound – duration, frequency, by a specific date, etc… - Management – measure dealing with or controlling issues, communications, or staff - Accuracy – measure to have a specified level of accuracy to be measurable - Other – measure that doesn’t fit into category above

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target Example - Accounting Time Based - Days to complete monthly close - Days to complete quarterly close - X days - X days Example - Finance Time Based Meet budget deadlines: - Complete Prelim Budget Document - Present Prelim Budget in Study Session - Present Final Budget to MM 10/2/2019 10/30/2019 11/13/2019 Example - Treasury Coastguard Management Maintain Cash coastguard requirements. No audit findings. Crime Rates Management Maintain lowest crime rate in Tacoma within Port of Tacoma jurisdiction, as measured on Hand consistent Tacoma Police Department’s quarterly report. Liaison with policy (input calculation here) Example - Payroll Accuracy - # payments requiring manual intervention - Number of out of cycle payments pmts pmts other government agencies Liaison with MARAD and DOD Management Maintain close partnerhips with other law enforcement agencies in the Puget Sound and the USCG Maintain Strategic Port Status Notice to be given within 30 days if there are any significant issues to report relative to the NWSA or the POT 3 Type of Measure Options: - Time Based – measure is time bound – duration, frequency, by a specific date, etc… - Management – measure dealing with or controlling issues, communications, or staff - Accuracy – measure to have a specified level of accuracy to be measurable - Other – measure that doesn’t fit into category aboveabove Consistent Reporting to MARAD and DOD

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target Example - Accounting Time Based - Days to complete monthly close - Days to complete quarterly close - X days - X days Example - Finance Time Based Meet budget deadlines: - Complete Prelim Budget Document - Present Prelim Budget in Study Session - Present Final Budget to MM 10/2/2019 10/30/2019 11/13/2019 Example - Treasury Coast Guard Management Maintain Cash Coast Guard requirements. No audit findings. Crime Rates Management Maintain lowest crime rate in Tacoma within Port of Tacoma jurisdiction, as measured on Hand consistent Tacoma Police Department’s quarterly report. Liaison with policy (input calculation here) Example - Payroll Accuracy - # payments requiring manual intervention - Number of out of cycle payments pmts pmts other government agencies Liaison with MARAD and DOD Management Maintain close partnerhips with other law enforcement agencies in the Puget Sound and the USCG Maintain Strategic Port Status Notice to be given within 30 days if there are any significant issues to report relative to the NWSA or the POT 3 Type of Measure Options: - Time Based – measure is time bound – duration, frequency, by a specific date, etc… - Management – measure dealing with or controlling issues, communications, or staff - Accuracy – measure to have a specified level of accuracy to be measurable - Other – measure that doesn’t fit into category aboveabove Consistent Reporting to MARAD and DOD