Common use of Performance Measures and Metrics Clause in Contracts

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: • Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined.

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: • Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined.

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. 1 3 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: • Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined.

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: •  Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. •  Project Charges – Charged to specific projects based on current procedures. •  Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined.

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: •  Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. •  Project Charges – Charged to specific projects based on current procedures. •  Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined.

Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer customer, and provider service responsibilities associated with each performance measure. 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: • Fixed Standard Corporate Percentage (Fixed) allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee Special Fixed Percentage (Variable by budget organization but fixed for Service/Variable the year)– Charges will be tracked and charged based on a fixed percentage as determined by the level of use monthly at rates agreed to when need for service is determinedservice.