{"component": "clause", "props": {"groups": [{"snippet": "17.1 The Contractor will appoint a suitable Account Manager to liaise with the Authority\u2019s Strategic Contract Manager. Any/all changes to the terms and conditions of the Agreement will be agreed in writing between the Authority\u2019s Strategic Contract Manager and the Contractor\u2019s appointed representative.\n17.2 The Contractor will ensure that there will be dedicated resources to enable the smooth running of the Framework Agreement and a clear plan of contacts at various levels within the Contractor's organisation. Framework Public Bodies may look to migrate to this Framework Agreement as and when their current contractual arrangements expire. The Contractor will where necessary assign additional personnel to this Framework Agreement to ensure agreed service levels are maintained and to ensure a consistent level of service is delivered to all Framework Public Bodies.\n17.3 In addition to annual meetings with the Authority's Strategic Contract Manager, the Contractor is expected to develop relationships with nominated individuals within each of the Framework Public Bodies to ensure that the level of service provided on a local basis is satisfactory. Where specific problems are identified locally, the Contractor will attempt to resolve such problems with the nominated individual within that organisation. The Authority's Strategic Contract Manager will liaise (or meet as appropriate) regularly with the Framework Public Bodies' Contract Manager, and where common problems are identified, it will be the responsibility of the Contractor to liaise with the Authority's Strategic Contract Manager to agree a satisfactory course of action. Where the Contractor becomes aware of a trend that would have a negative effect on one or more of the Framework Public Bodies, they should immediately notify the Authority's Strategic Contract Manager to discuss corrective action.\n17.4 Regular meetings, frequency to be advised by Framework Public Body, will be held between the Framework Public Bodies' Contract Manager and the Contractor's representative to review the performance of their Call-Off Contract(s) under this Framework Agreement against the agreed service levels as measured through Key Performance Indicators (KPIs). Reports will be provided by the Contractor to the Framework Public Bodies' Contract Manager at least 14 days prior to the these meetings.\n17.5 Performance review meetings will also be held annually, between the Authority's Strategic Contract Manager and the Contractor's representative to review the performance of the Framework Agreement against the agreed service levels as measured through Key Performance Indicators. A summary of the quarterly reports will be provided by the Contractor at least 14 days prior to these meetings.\n17.6 The Authority will gather the outputs from contract management to review under the areas detailed in the table below. Provision of management reports 90% to be submitted within 10 working days of the month end Report any incident affecting the delivery of the Service(s) to the Framework Public Body 100% to be reported in writing to FPB within 24 hours of the incident being reported by telephone/email Prompt payment of sub-contractors and/or consortia members (if applicable). 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Nominated Representatives from Scottish Government and the Contractor shall attend all meetings relating to performance management.\n14.2. The Contractor\u2019s representative at such meetings shall be a nominated director of the Contractor, the Contract Manager, or in their absence a nominated deputy.\n14.3. Any issues raised during the course of these meetings will be addressed as a matter of priority unless otherwise agreed.\n14.4. Notwithstanding the performance management meetings the Contractor shall attend both ad hoc and regular operational meetings as per the Terms and Conditions and as required.\n14.5. The Contractor shall also attend regular progress meetings with each Framework Public Body which may include a requirement for contractor to provide a risk register and key milestone tracker. Timescales for these meetings will be agreed between the Contractor and the Client during the mobilisation period.", "size": 17, "snippet_links": [{"key": "nominated-representatives", "type": "definition", "offset": [6, 31]}, {"key": "the-contractor-shall", "type": "clause", "offset": [61, 81]}, {"key": "all-meetings", "type": "clause", "offset": [89, 101]}, {"key": "relating-to", "type": "definition", "offset": [102, 113]}, {"key": "of-the-contractor", "type": "clause", "offset": [223, 240]}, {"key": "the-contract-manager", "type": "definition", "offset": [242, 262]}, {"key": "unless-otherwise-agreed", "type": "clause", "offset": [406, 429]}, {"key": "the-performance", "type": "clause", "offset": [453, 468]}, {"key": "meetings-the-contractor", "type": "clause", "offset": [480, 503]}, {"key": "ad-hoc", "type": "definition", "offset": [522, 528]}, {"key": "operational-meetings", "type": "clause", "offset": [541, 561]}, {"key": "the-terms-and-conditions", "type": "definition", "offset": 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Ability to form, lead, and/or be a participant in a cross-functional team o Superior level of attention to detail, time management, organization, and problem-solving skills with the ability to handle multiple projects and deadlines simultaneously. o Demonstrates excellent requirements gathering and quality assurance testing skills, ensuring business needs are met. o Esri or GIS certifications relevant to the position are preferred. o Utilities Industry Business knowledge.", "size": 24, "snippet_links": [{"key": "service-level", "type": "clause", "offset": [0, 13]}, {"key": "response-time", "type": "clause", "offset": [42, 55]}, {"key": "after-notification", "type": "clause", "offset": [56, 74]}, {"key": "target-resolution-time", "type": "definition", "offset": [97, 119]}, {"key": "escalation-path", "type": "clause", "offset": [120, 135]}, {"key": "business-processes", "type": "definition", "offset": [192, 210]}, {"key": "security-violation", "type": "definition", "offset": [236, 254]}, 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17]}, {"key": "as-needed", "type": "definition", "offset": [19, 28]}, {"key": "track-possession", "type": "definition", "offset": [63, 79]}], "samples": [{"hash": "gTCGwTsYitV", "uri": "/contracts/gTCGwTsYitV#performance-management", "label": "Access Contract", "score": 31.1484375, "published": true}, {"hash": "6x5zF8VStrZ", "uri": "/contracts/6x5zF8VStrZ#performance-management", "label": "Access Contract", "score": 27.9238185883, "published": true}, {"hash": "66Xi6uVZw8d", "uri": "/contracts/66Xi6uVZw8d#performance-management", "label": "Access Contract", "score": 26.9438400269, "published": true}], "hash": "a750da0ee0b94655a54efa18a6d65183", "id": 8}, {"snippet": "In this section the words below have the following meaning:", "size": 10, "snippet_links": [{"key": "the-words", "type": "definition", "offset": [16, 25]}], "samples": [{"hash": "6ABqKTrjY42", "uri": "/contracts/6ABqKTrjY42#performance-management", "label": "Contract for Services", "score": 35.1534423828, "published": true}, {"hash": "6AUkHHt67ka", "uri": "/contracts/6AUkHHt67ka#performance-management", "label": "Contract for Services", "score": 35.1521949768, "published": true}, {"hash": "lbcr2nMNZim", "uri": "/contracts/lbcr2nMNZim#performance-management", "label": "Contract for Services", "score": 35.1370162964, "published": true}], "hash": "303a7985e5ee4046793580bf2f72cc49", "id": 9}, {"snippet": "The Council\u2019s strategic planning framework is set out at Appendix A. The Community Plan is monitored in two ways. Firstly, an annual progress report is produced with regard to the longer-term outcomes and indicators within the plan. Secondly, the Community Planning Partners review the annual Action Plan on a quarterly basis, using a \u201ctraffic lights\u201d system to indicate the extent to which targets are being met. The Scrutiny Committee examines progress of the Action Plan every 6 months. We publish an Annual Review of the Council Plan, although it is subjected to quarterly monitoring by the Council\u2019s Corporate Management Team, again, using a \u201ctraffic lights system\u201d. The Scrutiny Committee examines progress of the Action Plan every 6 months. We also annually update and extend the Council Plan \u2013 Action Plan by one year, thus ensuring that it continuously sets the Council\u2019s agenda for the following three years. Service Plans are monitored through the submission of service performance reporting to the Scrutiny Committee every 6 months. Regular reports on the Council\u2019s capital and revenue budgets are submitted to the Executive Committee and thereafter to the Scrutiny Committee for further examination. The other plans and strategies are also subject to separate monitoring arrangements, as required. The performance of the Chief Executive, Corporate Directors, Assistant Chief Executives and Heads of Service is tracked on an annual basis through the Chief Officers\u2019 Appraisal System. Performance of other employees is assessed annually through a Personal Development Review (or similar) system. The Council has agreed to adopt the Public Service Improvement Framework (PSIF) as its core approach to self-assessment. This will further enhance the present performance management arrangements. The PSIF also has potential to be applied in a Community Planning context. North Ayrshire Council has operated an integrated strategic planning, risk management and budgeting framework for a number of years. The processes to update and review the Council Plan and the North Ayrshire Community Plan also incorporate risk management techniques facilitated by the Council\u2019s Risk Manager. Clearly, there will be a number of obstacles that could prevent achieving any or all of the desired outcomes and targets in this agreement. The new partnership between the Scottish Government and local government will ensure that any areas where progress is not as planned will be discussed fully by the partners to understand the reasons and adjust the agreement accordingly.", "size": 10, "snippet_links": [{"key": "strategic-planning", "type": "clause", "offset": [14, 32]}, {"key": "set-out", "type": "definition", "offset": [46, 53]}, {"key": "the-community", "type": "clause", "offset": [69, 82]}, {"key": "annual-progress-report", "type": "definition", "offset": [126, 148]}, {"key": "with-regard-to", "type": "clause", "offset": [161, 175]}, {"key": "outcomes-and-indicators", "type": "clause", "offset": [192, 215]}, {"key": "the-plan", "type": "clause", "offset": [223, 231]}, {"key": "community-planning", "type": "clause", "offset": [247, 265]}, {"key": "the-annual-action-plan", "type": "clause", "offset": [282, 304]}, {"key": "on-a-quarterly-basis", "type": "definition", "offset": [305, 325]}, {"key": "scrutiny-committee", 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"samples": [{"hash": "eUkuYlngVtL", "uri": "/contracts/eUkuYlngVtL#performance-management", "label": "Single Outcome Agreement", "score": 17.0, "published": true}, {"hash": "cfbtvWbcDhS", "uri": "/contracts/cfbtvWbcDhS#performance-management", "label": "Single Outcome Agreement", "score": 17.0, "published": true}], "hash": "496f014af509422c18e26d7bfb946025", "id": 10}, {"snippet": "(a) Where the Employer is considering termination of employment for reasons related to the Employee\u2019s performance, the Employer will implement the procedure in this clause.\n(b) A formal performance management procedure will commence with the Employer advising the Employee in writing of:\n(i) the Employer\u2019s concern(s) with the Employee\u2019s performance;\n(ii) the time, date and place of the first formal meeting to discuss the Employee \u2019s performance;\n(iii) the Employee\u2019s right to be accompanied by a nominee of the Employee\u2019s choice at all meetings scheduled to discuss the Employee\u2019s performance;\n(iv) the Employer\u2019s right to terminate the employment should the procedure not resolve the Employer\u2019s concern(s).\n(c) Formal performance management meetings will\n(i) include discussion of the Employer\u2019s concern(s) with the Employee\u2019s performance;\n(ii) give the Employee an opportunity to respond to the Employer\u2019s concern(s);\n(iii) include discussion of any counselling or assistance, where appropriate, available to the Employee;\n(iv) include documentation, where appropriate;\n(v) set periods of review, as appropriate.\n(d) If, after following the procedure in this clause, the Employer\u2019s decision is to terminate the employment of the Employee, then the Employer will give the required period of notice or payment in lieu of notice.", "size": 14, "snippet_links": [{"key": "where-the-employer", "type": "clause", "offset": [4, 22]}, {"key": "termination-of-employment-for", "type": "clause", "offset": [38, 67]}, {"key": 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"/contracts/7hMJ3rra6jY#performance-management", "label": "Ruyton Girls\u2019 School Agreement 2025", "score": 33.0027732849, "published": true}], "hash": "f7376eae92f4aab66743dd904d5e630f", "id": 6}, {"snippet": "(a) Nothing in this clause 18 will prevent the Employer from undertaking performance management to support Employees.\n(b) In this clause 18, performance management includes reasonable actions to address performance by identifying performance deficits, the Employer's expected outcomes and performance measures, and strategies to meet those measures including the provision of support and education the Employee may reasonably require. Performance management measures may be included in a performance improvement plan that seeks to address the identified deficits within a reasonable time period.\n(c) In this clause 18, performance management does not include sanctions in addition to those set out at clause 18.5 above.", "size": 14, "snippet_links": [{"key": "clause-18", "type": "clause", "offset": [20, 29]}, {"key": "the-employer", "type": "clause", "offset": [43, 55]}, {"key": "support-employees", "type": "clause", "offset": [99, 116]}, {"key": "reasonable-actions", "type": "clause", "offset": [173, 191]}, {"key": "performance-by", "type": "definition", "offset": [203, 217]}, {"key": "outcomes-and-performance-measures", "type": "clause", "offset": [276, 309]}, {"key": "provision-of-support", "type": "clause", "offset": [363, 383]}, {"key": "the-employee", "type": "clause", "offset": [398, 410]}, {"key": "management-measures", "type": "clause", "offset": [447, 466]}, {"key": "performance-improvement-plan", "type": "definition", "offset": [488, 516]}, {"key": "time-period", "type": "clause", "offset": [583, 594]}, {"key": "in-addition-to", "type": "clause", "offset": [669, 683]}, {"key": "set-out", "type": "definition", "offset": [690, 697]}], "samples": [{"hash": "atNt2aoDu85", "uri": "/contracts/atNt2aoDu85#performance-management", "label": "Enterprise Agreement", "score": 33.1101150513, "published": true}, {"hash": "aM4ZSo2uzVW", "uri": "/contracts/aM4ZSo2uzVW#performance-management", "label": "Enterprise Agreement", "score": 33.1101150513, "published": true}, {"hash": "kZLzTX3XCOF", "uri": "/contracts/kZLzTX3XCOF#performance-management", "label": "Enterprise Agreement", "score": 27.4941825867, "published": true}], "hash": "8ff35b232e687f8d944ab3ca5f2ec306", "id": 5}], "next_curs": "Cl8SWWoVc35sYXdpbnNpZGVyY29udHJhY3RzcjsLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2Ih9wZXJmb3JtYW5jZS1tYW5hZ2VtZW50IzAwMDAwMDBhDKIBAmVuGAAgAA==", "clause": {"parents": [["governing-law-and-jurisdiction", "Governing Law and Jurisdiction"], ["managing-conduct-and-performance", "Managing Conduct and Performance"], ["miscellaneous", "Miscellaneous"], ["performance-management", "Performance Management"], ["notices", "Notices"]], "children": [["", ""], ["manner-of-issuing-corrective-action", "Manner of Issuing Corrective Action"], ["notification-of-corrective-action", "Notification of Corrective Action"], ["historical-information", "Historical Information"], ["right-to-appeal", "Right to Appeal"]], "title": "Performance Management", "size": 1132, "id": "performance-management", "related": [["performance-management-system", "PERFORMANCE MANAGEMENT SYSTEM", "<strong>PERFORMANCE MANAGEMENT</strong> SYSTEM"], ["performance-monitoring", "Performance Monitoring", "Performance Monitoring"], ["service-management", "Service Management", "Service Management"], ["program-management", "Program Management", "Program Management"], ["performance-review", "Performance Review", "Performance Review"]], "related_snippets": [], "updated": "2025-07-24T04:27:57+00:00", "also_ask": ["What performance metrics are essential to include for enforceability and clarity?", "How can parties negotiate remedies for underperformance to balance risk and incentive?", "What are the most common pitfalls in drafting performance management clauses?", "How do courts typically interpret ambiguous performance standards in disputes?", "How does this clause compare to industry best practices or statutory requirements?"], "drafting_tip": "Specify performance metrics to set clear expectations, define review procedures to ensure accountability, and outline remedies for non-performance to facilitate enforcement.", "explanation": "The Performance Management clause establishes the standards and procedures for monitoring, evaluating, and improving the performance of parties under an agreement. Typically, it outlines key performance indicators (KPIs), reporting requirements, and mechanisms for addressing underperformance, such as corrective action plans or regular review meetings. This clause ensures that both parties are held accountable to agreed-upon benchmarks, promoting transparency and continuous improvement while providing a structured approach to resolving performance-related issues."}, "json": true, "cursor": ""}}