{"component": "clause", "props": {"groups": [{"size": 6, "snippet_links": [{"key": "the-district", "type": "clause", "offset": [109, 121]}, {"key": "highly-effective", "type": "clause", "offset": [132, 148]}, {"key": "partially-effective", "type": "clause", "offset": [163, 182]}, {"key": "overall-performance-rating", "type": "definition", "offset": [231, 257]}, {"key": "the-evaluator", "type": "clause", "offset": [292, 305]}, {"key": "following-year", "type": "clause", "offset": [355, 369]}, {"key": "based-on", "type": "definition", "offset": [370, 378]}, {"key": "evaluation-document", "type": "clause", "offset": [418, 437]}, {"key": "professional-growth-plan", "type": "clause", "offset": [479, 503]}, {"key": "the-teacher", "type": "definition", "offset": [507, 518]}, {"key": "school-year", "type": "definition", "offset": [533, 544]}, {"key": "performance-evaluation-rating", "type": "definition", "offset": [691, 720]}, {"key": "participate-in", "type": "definition", "offset": [730, 744]}, {"key": "academic-year", "type": "clause", "offset": [792, 805]}, {"key": "state-law", "type": "clause", "offset": [837, 846]}, {"key": "provide-documentation", "type": "clause", "offset": [867, 888]}, {"key": "measuring-performance", "type": "clause", "offset": [905, 926]}, {"key": "identification-of-deficiencies", "type": "clause", "offset": [928, 958]}, {"key": "opportunity-to-improve", "type": "clause", "offset": [967, 989]}, {"key": "improvement-plan", "type": "definition", "offset": [1015, 1031]}, {"key": "and-performance-standards", "type": "clause", "offset": [1054, 1079]}, {"key": "professional-development-opportunities", "type": "clause", "offset": [1083, 1121]}, {"key": "the-evaluation", "type": "clause", "offset": [1137, 1151]}, {"key": "a-copy-of-the", "type": "clause", "offset": [1350, 1363]}], "snippet": "10.4.6.1 Performance levels will be rated as one of the following using observation data and scoring it with the District rubric: \u2022 Highly Effective \u2022 Effective \u2022 Partially Effective \u2022 Ineffective\n10.4.6.2 If a licensed employee\u2019s overall performance rating is effective or highly effective, the evaluator and employee shall agree upon goal areas for the following year based on sub-dimension ratings in the summative evaluation document. The goal areas will be developed into a Professional Growth Plan by the teacher the following school year.\n10.4.6.3 If a licensed employee\u2019s overall performance rating is partially effective or ineffective, he or she will receive written notice of the Performance Evaluation Rating and will participate in a process for improvement during the following academic year.\n10.4.6.3.1 In accordance with state law, this process shall provide documentation of data used in measuring performance, identification of deficiencies, and an opportunity to improve effectiveness through an improvement plan that links evaluation and performance standards to professional development opportunities.\n10.4.6.3.2 If the evaluation shows the licensed employee is not performing effectively for a second consecutive year, he or she shall receive written notice that his or her performance evaluation shows a rating of ineffective, a copy of the documentation relied upon in measuring the person's performance, and identification of deficiencies.", "samples": [{"hash": "eYQVq4I9mHq", "uri": "/contracts/eYQVq4I9mHq#performance-levels", "label": "Employee Agreement", "score": 25.1971244812, "published": true}, {"hash": "7UqRpHY9BYw", "uri": "/contracts/7UqRpHY9BYw#performance-levels", "label": "Employee Agreement", "score": 24.7262153625, "published": true}, {"hash": "ccuXuizlvon", "uri": "/contracts/ccuXuizlvon#performance-levels", "label": "Employee Agreement", "score": 24.2101306915, "published": true}], "hash": "f46c25def57a1fd2c0ac78f2beae00fa", "id": 6}, {"size": 23, "snippet_links": [{"key": "the-performance", "type": "clause", "offset": [4, 19]}, {"key": "performance-by", "type": "clause", "offset": [46, 60]}, {"key": "obligations-under-this-agreement", "type": "clause", "offset": [93, 125]}, {"key": "set-out", "type": "definition", "offset": [130, 137]}, {"key": "part-1", "type": "definition", "offset": [141, 147]}, {"key": "schedule-5", "type": "definition", "offset": [151, 161]}, {"key": "by-either-party", "type": "clause", "offset": [173, 188]}, {"key": "relevant-performance", "type": "definition", "offset": [204, 224]}, {"key": "breach-of-this-agreement", "type": "clause", "offset": [253, 277]}, {"key": "consequences-of", "type": "definition", "offset": [291, 306]}, {"key": "the-parties-shall", "type": "clause", "offset": [331, 348]}, {"key": "the-consequences", "type": "clause", "offset": [352, 368]}, {"key": "in-this-clause", "type": "clause", "offset": [377, 391]}, {"key": "the-operator", "type": "clause", "offset": [404, 416]}, {"key": "comply-with-the", "type": "clause", "offset": [426, 441]}, {"key": "operator-performance-level", "type": "definition", "offset": [442, 468]}, {"key": "pay-to", "type": "definition", "offset": [492, 498]}, {"key": "in-accordance-with", "type": "definition", "offset": [537, 555]}, {"key": "issued-by", "type": "definition", "offset": [590, 599]}, {"key": "charges-for", "type": "clause", "offset": [620, 631]}, {"key": "billing-period", "type": "clause", "offset": [636, 650]}, {"key": "receipt-of-a", "type": "clause", "offset": [847, 859]}, {"key": "tax-invoice", "type": "definition", "offset": [860, 871]}, {"key": "aurizon-network-performance-level", "type": "definition", "offset": [942, 975]}, {"key": "and-other-charges", "type": "clause", "offset": [1161, 1178]}, {"key": "following-the", "type": "definition", "offset": [1214, 1227]}, {"key": "requested-by", "type": "definition", "offset": [1464, 1476]}, {"key": "subject-to", "type": "definition", "offset": [1529, 1539]}, {"key": "commitment-date", "type": "definition", "offset": [1598, 1613]}, {"key": "review-of-the", "type": "clause", "offset": [1630, 1643]}, {"key": "if-either-party", "type": "clause", "offset": [1664, 1679]}, {"key": "consent-of-the", "type": "clause", "offset": [1815, 1829]}, {"key": "end-user", "type": "definition", "offset": [1839, 1847]}, {"key": "variations-to-the-agreement", "type": "clause", "offset": [1903, 1930]}, {"key": "base-access-charges", "type": "clause", "offset": [1946, 1965]}], "snippet": "(a) The Performance Levels which apply to the performance by the respective Parties of their obligations under this Agreement are set out in Part 1 of Schedule 5. A failure by either Party to achieve the relevant Performance Level will not constitute a breach of this Agreement and the only consequences of such failure as between the Parties shall be the consequences set out in this Clause 6.6.\n(b) If the Operator does not comply with the Operator Performance Level then the Operator must pay to Aurizon Network the amount determined in accordance with Schedule 5 as part of the invoice issued by Aurizon Network for charges for the Billing Period immediately following Aurizon Network becoming entitled to that amount. Where there is no next Billing Period, the Operator must pay such amount to Aurizon Network within fourteen (14) days after receipt of a Tax Invoice from Aurizon Network.\n(c) If Aurizon Network does not comply with the Aurizon Network Performance Level then Aurizon Network will credit to the Operator the amount determined in accordance with Schedule 5 by way of a deduction from the invoice issued by Aurizon Network for Access Charges and other charges for the Billing Period immediately following the Operator becoming entitled to that amount. Where there is no next Billing Period, Aurizon Network must pay such amount to the Operator within fourteen (14) days after receipt of a Tax Invoice from the Operator.\n(d) The Parties must, if requested by either Party, meet to review the Performance Levels subject to such review not occurring within six (6) Months after the Commitment Date or any previous review of the Performance Levels. If either Party notifies the other that it considers that the Performance Levels are no longer appropriate, the Parties may, but only with the written consent of the relevant End User, agree on varied Performance Levels and any associated variations to the Agreement including [the Base Access Charges and]", "samples": [{"hash": "4LT4OYNVosg", "uri": "/contracts/4LT4OYNVosg#performance-levels", "label": "Train Operations Agreement", "score": 31.7523803711, "published": true}, {"hash": "iEM2wIqdxSp", "uri": "/contracts/iEM2wIqdxSp#performance-levels", "label": "Train Operations Agreement", "score": 24.4600334167, "published": true}, {"hash": "9w8X5Nsr4LJ", "uri": "/contracts/9w8X5Nsr4LJ#performance-levels", "label": "Train Operations Agreement", "score": 24.3367404938, "published": true}], "hash": "02f4df42741c9e2185ad0cad21d3c136", "id": 1}, {"size": 7, "snippet_links": [{"key": "the-union-recognizes", "type": "clause", "offset": [4, 24]}, {"key": "to-establish", "type": "definition", "offset": [44, 56]}, {"key": "performance-standards", "type": "definition", "offset": [71, 92]}, {"key": "notwithstanding-the-existence", "type": "clause", "offset": [102, 131]}, {"key": "prior-performance", "type": "clause", "offset": [135, 152]}, {"key": "measurement-procedures", "type": "definition", "offset": [221, 243]}, {"key": "to-determine", "type": "definition", "offset": [256, 268]}, {"key": "acceptable-performance", "type": "clause", "offset": [269, 291]}, {"key": "work-schedules", "type": "definition", "offset": [308, 322]}, {"key": "the-performance", "type": "clause", "offset": [338, 353]}, {"key": "group-of-employees", "type": "clause", "offset": [374, 392]}, {"key": "concerning-the", "type": "clause", "offset": [431, 445]}, {"key": "scope-of", "type": "definition", "offset": [532, 540]}, {"key": "collective-bargaining", "type": "definition", "offset": [541, 562]}, {"key": "notice-of-the", "type": "clause", "offset": [602, 615]}, {"key": "revision-of", "type": "clause", "offset": [637, 648]}, {"key": "employees-who", "type": "clause", "offset": [695, 708]}, {"key": "levels-of-performance", "type": "clause", "offset": [738, 759]}, {"key": "subject-to", "type": "definition", "offset": [767, 777]}, {"key": "disciplinary-measures", "type": "clause", "offset": [778, 799]}, {"key": "in-accordance-with", "type": "definition", "offset": [800, 818]}, {"key": "this-agreement", "type": "clause", "offset": [834, 848]}], "snippet": "(a) The Union recognizes the Centers\u2019 right to establish and/or revise performance standards or norms notwithstanding the existence of prior performance levels, norms or standards. Such standards, developed by usual work measurement procedures may be used to determine acceptable performance levels, prepare work schedules and to measure the performance of each employee or group of employees. Notwithstanding the above, questions concerning the practical impact that decisions on the above matters have on employees are within the scope of collective bargaining. The Centers will give the Union prior notice of the establishment and/or revision of performance standards or norms hereunder.\n(b) Employees who work at less than acceptable levels of performance may be subject to disciplinary measures in accordance with Article XXI of this Agreement.", "samples": [{"hash": "24OcM9oZtix", "uri": "/contracts/24OcM9oZtix#performance-levels", "label": "Collective Bargaining Agreement", "score": 33.7616081238, "published": true}, {"hash": "720xL9nioQz", "uri": "/contracts/720xL9nioQz#performance-levels", "label": "Collective Bargaining Agreement", "score": 33.5070495605, "published": true}, {"hash": "k4zX5LDuq0X", "uri": "/contracts/k4zX5LDuq0X#performance-levels", "label": "Collective Bargaining Agreement", "score": 28.9219417572, "published": true}], "hash": "9264142ccd6162f1615c926105f86eae", "id": 5}, {"size": 18, "snippet_links": [{"key": "access-to-the-internet", "type": "definition", "offset": [33, 55]}, {"key": "not-guaranteed", "type": "clause", "offset": [76, 90]}, {"key": "service-performance", "type": "definition", "offset": [103, 122]}, {"key": "reasonable-efforts", "type": "definition", "offset": [153, 171]}, {"key": "to-ensure", "type": "clause", "offset": [185, 194]}, {"key": "quality-of-service", "type": "clause", "offset": [216, 234]}, {"key": "use-of-bandwidth", "type": "clause", "offset": [357, 373]}, {"key": "streaming-media", "type": "definition", "offset": [394, 409]}, {"key": "multiple-users", "type": "clause", "offset": [414, 428]}, {"key": "user-experience", "type": "definition", "offset": [445, 460]}, {"key": "single-user", "type": "definition", "offset": [493, 504]}, {"key": "availability-of", "type": "clause", "offset": [548, 563]}, {"key": "internet-services", "type": "definition", "offset": [568, 585]}, {"key": "service-outages", "type": "definition", "offset": [596, 611]}, {"key": "routine-maintenance", "type": "definition", "offset": [616, 635]}, {"key": "service-failures", "type": "definition", "offset": [650, 666]}, {"key": "the-year", "type": "definition", "offset": [722, 730]}, {"key": "landlord-shall", "type": "clause", "offset": [735, 749]}, {"key": "liability-for", "type": "clause", "offset": [758, 771]}], "snippet": "Many factors affect the speed of access to the Internet. Internet users are not guaranteed the maximum service performance (throughput speed) levels but reasonable efforts will be made to ensure the highest possible quality of service is delivered. Internet users understand that any content that they may access may be subjected to \u201ccaching\u201d. Simultaneous use of bandwidth applications (e.g.: streaming media) by multiple users may result in a user experience that is slower when compared to single user. Reasonable efforts will be made to ensure availability of the Internet services to users. Service outages for routine maintenance, equipment or service failures, or emergency servicing will happen over the course of the year and LANDLORD shall have no liability for any outages.", "samples": [{"hash": "fTn2tjhWWSe", "uri": "/contracts/fTn2tjhWWSe#performance-levels", "label": "Residential Lease Agreement", "score": 29.9686317444, "published": true}, {"hash": "atLnv8VKzs7", "uri": "/contracts/atLnv8VKzs7#performance-levels", "label": "Residential Lease Agreement", "score": 29.8536624908, "published": true}, {"hash": "kt1LCoMvOfg", "uri": "/contracts/kt1LCoMvOfg#performance-levels", "label": "Residential Lease Agreement", "score": 29.8345012665, "published": true}], "hash": "bd9a4098389910c69e65df2635e60cb8", "id": 2}, {"size": 14, "snippet_links": [{"key": "a-notice", "type": "definition", "offset": [7, 15]}, {"key": "train-operations-deed", "type": "definition", "offset": [35, 56]}, {"key": "a-party", "type": "clause", "offset": [62, 69]}, {"key": "the-performance", "type": "clause", "offset": [85, 100]}, {"key": "notice-to-the", "type": "clause", "offset": [191, 204]}, {"key": "access-holder", "type": "definition", "offset": [205, 218]}, {"key": "the-parties", "type": "clause", "offset": [229, 240]}, {"key": "the-operator", "type": "clause", "offset": [245, 257]}, {"key": "reasonable-endeavours", "type": "clause", "offset": [267, 288]}, {"key": "agree-to", "type": "clause", "offset": [378, 386]}, {"key": "to-apply", "type": "clause", "offset": [454, 462]}, {"key": "in-accordance-with", "type": "definition", "offset": [496, 514]}], "snippet": "(a) If a notice is given under the Train Operations Deed that a party considers that the Performance Levels are no longer appropriate:\n(i) Aurizon Network must promptly provide a copy of the notice to the Access Holder; and\n(ii) the Parties and the Operator must use reasonable endeavours to agree on varied Performance Levels.\n(b) If the Parties and the Operator are unable to agree to such variations then the existing Performance Levels will continue to apply unless varied by Aurizon Network in accordance with clause 12.2(a)(iv) of the Train Operations Deed.", "samples": [{"hash": "lDiqzSI8FJo", "uri": "/contracts/lDiqzSI8FJo#performance-levels", "label": "Standard Access Agreement", "score": 30.8955841064, "published": true}, {"hash": "lFoTD5nOGLO", "uri": "/contracts/lFoTD5nOGLO#performance-levels", "label": "Access Agreement", "score": 28.9265556335, "published": true}, {"hash": "2wTJcZVU5Oh", "uri": "/contracts/2wTJcZVU5Oh#performance-levels", "label": "Standard Access Agreement", "score": 28.307050705, "published": true}], "hash": "5c389db1c86fe5c1c1e3f1ea0db75232", "id": 3}, {"size": 7, "snippet_links": [{"key": "the-union-recognizes", "type": "clause", "offset": [4, 24]}, {"key": "article-14", "type": "definition", "offset": [54, 64]}, {"key": "new-york-state", "type": "definition", "offset": [72, 86]}, {"key": "civil-service-law", "type": "definition", "offset": [87, 104]}, {"key": "article-125", "type": "clause", "offset": [109, 120]}, {"key": "state-education-law", "type": "clause", "offset": [137, 156]}, {"key": "to-establish", "type": "definition", "offset": [157, 169]}, {"key": "performance-standards", "type": "definition", "offset": [184, 205]}, {"key": "notwithstanding-the-existence", "type": "clause", "offset": [215, 244]}, {"key": "prior-performance", "type": "clause", "offset": [248, 265]}, {"key": "measurement-procedures", "type": "definition", "offset": [334, 356]}, {"key": "to-determine", "type": "definition", "offset": [369, 381]}, {"key": "acceptable-performance", "type": "clause", "offset": [382, 404]}, {"key": "work-schedules", "type": "definition", "offset": [421, 435]}, {"key": "the-performance", "type": "clause", "offset": [451, 466]}, {"key": "group-of-employees", "type": "clause", "offset": [487, 505]}, {"key": "concerning-the", "type": "clause", "offset": [544, 558]}, {"key": "scope-of", "type": "definition", "offset": [645, 653]}, {"key": "collective-bargaining", "type": "definition", "offset": [654, 675]}, {"key": "the-university-will", "type": "clause", "offset": [677, 696]}, {"key": "notice-of-the", "type": "clause", "offset": [718, 731]}, {"key": "revision-of", "type": "clause", "offset": [753, 764]}, {"key": "employees-who", "type": "clause", "offset": [811, 824]}, {"key": "levels-of-performance", "type": "clause", "offset": [854, 875]}, {"key": "subject-to", "type": "definition", "offset": [883, 893]}, {"key": "disciplinary-measures", "type": "clause", "offset": [894, 915]}, {"key": "in-accordance-with", "type": "definition", "offset": [916, 934]}, {"key": "article-xxix", "type": "definition", "offset": [935, 947]}, {"key": "this-agreement", "type": "clause", "offset": [951, 965]}], "snippet": "(a) The Union recognizes the University's right under Article 14 of the New York State Civil Service Law and Article 125 of the New York State Education Law to establish and/or revise performance standards of norms notwithstanding the existence of prior performance levels, norms or standards. Such standards, developed by usual work measurement procedures may be used to determine acceptable performance levels, prepare work schedules and to measure the performance of each employee or group of employees. Notwithstanding the above, questions concerning the practical impact that decisions on the above matters have on employees are within the scope of collective bargaining. The University will give the Union prior notice of the establishment and/or revision of performance standards or norms hereunder.\n(b) Employees who work at less than acceptable levels of performance may be subject to disciplinary measures in accordance with Article XXIX of this Agreement.", "samples": [{"hash": "fFe8VbvLCbw", "uri": "/contracts/fFe8VbvLCbw#performance-levels", "label": "Collective Bargaining Agreement", "score": 28.9082546234, "published": true}, {"hash": "1b64BbsaFYF", "uri": "/contracts/1b64BbsaFYF#performance-levels", "label": "Collective Bargaining Agreement", "score": 27.7376766205, "published": true}, {"hash": "1mEZru0fCmu", "uri": "/contracts/1mEZru0fCmu#performance-levels", "label": "Collective Bargaining Agreement", "score": 25.3819293976, "published": true}], "hash": "4fec5a8e5fe581da911317c2f61523d0", "id": 4}, {"size": 6, "snippet_links": [{"key": "technical-call-centre", "type": "clause", "offset": [15, 36]}, {"key": "target-performance-level", "type": "definition", "offset": [40, 64]}, {"key": "with-respect-to", "type": "clause", "offset": [75, 90]}, {"key": "in-the-event", "type": "clause", "offset": [203, 215]}, {"key": "responding-to", "type": "clause", "offset": [326, 339]}], "snippet": "The\u201c\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587 Technical Call Centre\u2019s\u201d target performance level objective with respect to answering Hotline Calls (defined below) is to answer eighty percent (80%) of all calls within ten (10) minutes. In the event that the entire \u201c\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587 Technical Call Centre\u201d is busy, the \u201c\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587 Technical Call Centre\u201d commits to responding to any calls/communications within four (4) hours.", "samples": [{"hash": "1cQUUlDp1Rl", "uri": "/contracts/1cQUUlDp1Rl#performance-levels", "label": "Service Level Agreement", "score": 26.0157432556, "published": true}, {"hash": "jjiq2x8TpDF", "uri": "/contracts/jjiq2x8TpDF#performance-levels", "label": "Service Level Agreement", "score": 25.5886383057, "published": true}, {"hash": "7yQDmMwGJfQ", "uri": "/contracts/7yQDmMwGJfQ#performance-levels", "label": "Service Level Agreement", "score": 25.1464748383, "published": true}], "hash": "896d7ad98adf69f1a0ff29cc81834e97", "id": 7}, {"size": 5, "snippet_links": [{"key": "the-solution", "type": "clause", "offset": [25, 37]}, {"key": "the-services", "type": "definition", "offset": [50, 62]}, {"key": "all-events", "type": "clause", "offset": [101, 111]}, {"key": "project-documentation", "type": "definition", "offset": [162, 183]}, {"key": "services-order", "type": "clause", "offset": [205, 219]}, {"key": "responsible-for", "type": "clause", "offset": [255, 270]}, {"key": "management-of", "type": "clause", "offset": [275, 288]}, {"key": "contractor-personnel", "type": "definition", "offset": [293, 313]}, {"key": "performance-of-services", "type": "clause", "offset": [321, 344]}, {"key": "services-and", "type": "clause", "offset": [379, 391]}, {"key": "reporting-of", "type": "clause", "offset": [453, 465]}, {"key": "status-of", "type": "clause", "offset": [470, 479]}, {"key": "obligations-under-this-agreement", "type": "clause", "offset": [560, 592]}, {"key": "contractor-solution-partner", "type": "definition", "offset": [641, 668]}, {"key": "all-deliverables", "type": "clause", "offset": [698, 714]}, {"key": "in-accordance-with", "type": "definition", "offset": [727, 745]}, {"key": "the-response", "type": "clause", "offset": [746, 758]}, {"key": "other-support", "type": "clause", "offset": [776, 789]}, {"key": "systems-availability", "type": "clause", "offset": [829, 849]}, {"key": "processing-requirements", "type": "clause", "offset": [854, 877]}, {"key": "applicable-services", "type": "definition", "offset": [902, 921]}, {"key": "the-state", "type": "clause", "offset": [987, 996]}, {"key": "relationship-manager", "type": "clause", "offset": [997, 1017]}, {"key": "project-manager", "type": "definition", "offset": [1021, 1036]}, {"key": "performance-assessments", "type": "clause", "offset": [1059, 1082]}, {"key": "receipt-of", "type": "clause", "offset": [1227, 1237]}, {"key": "a-formal", "type": "clause", "offset": [1293, 1301]}, {"key": "action-plan", "type": "definition", "offset": [1313, 1324]}, {"key": "contractor-improvement", "type": "definition", "offset": [1435, 1457]}], "snippet": "Contractor shall provide the Solution and perform the Services with promptness and diligence, and in all events by the times specified therefor in the applicable project documentation, Solutions Order, or Services Order as applicable. Contractor shall be responsible for the management of all Contractor Personnel in the performance of Services, the integrity and quality of all Services and all applications and Deliverables, and the required periodic reporting of the status of all Services and such applications and Deliverables to State. In fulfilling its obligations under this Agreement, Contractor shall perform, and shall cause each Contractor Solution Partner to perform, all Services and all Deliverables to perform, in accordance with the response, resolution, and other support standards and timelines and such other systems availability and processing requirements as are set forth in the applicable Services Order (the \"Performance Levels\"). If State management, including the State Relationship Manager or Project Manager, provides feedback or performance assessments that identify areas requiring Contractor improvements, Contractor shall provide State written acknowledgement within three (3) business days of receipt of the assessment and a comprehensive response, including a formal mitigation action plan, within ten (10) business days of receipt of the assessment addressing each of the identified areas requiring Contractor improvement.", "samples": [{"hash": "aW0Px0p0YHO", "uri": "/contracts/aW0Px0p0YHO#performance-levels", "label": "Master Solution Purchase and Services Agreement", "score": 30.561624527, "published": true}, {"hash": "7Jh55KGbO0p", "uri": "/contracts/7Jh55KGbO0p#performance-levels", "label": "Master Solution Purchase and Services Agreement", "score": 30.561624527, "published": true}, {"hash": "2ts46YBpVQH", "uri": "/contracts/2ts46YBpVQH#performance-levels", "label": "Master Solution Purchase and Services Agreement", "score": 30.561624527, "published": true}], "hash": "471417c89b2b1cc48780009b9f8b6342", "id": 8}, {"size": 4, "snippet_links": [{"key": "access-to-the-internet", "type": "definition", "offset": [33, 55]}, {"key": "not-guaranteed", "type": "clause", "offset": [76, 90]}, {"key": "service-performance", "type": "definition", "offset": [103, 122]}, {"key": "every-reasonable-effort", "type": "definition", "offset": [153, 176]}, {"key": "to-ensure", "type": "clause", "offset": [190, 199]}, {"key": "quality-of-service", "type": "clause", "offset": [221, 239]}, {"key": "use-of-bandwidth", "type": "clause", "offset": [362, 378]}, {"key": "streaming-media", "type": "definition", "offset": [399, 414]}, {"key": "multiple-users", "type": "clause", "offset": [419, 433]}, {"key": "user-experience", "type": "definition", "offset": [450, 465]}, {"key": "single-user", "type": "definition", "offset": [498, 509]}, {"key": "availability-of", "type": "clause", "offset": [563, 578]}, {"key": "services-to-the", "type": "clause", "offset": [592, 607]}, {"key": "internet-user", "type": "definition", "offset": [608, 621]}, {"key": "service-outages", "type": "definition", "offset": [623, 638]}, {"key": "routine-maintenance", "type": "definition", "offset": [643, 662]}, {"key": "equipment-failures", "type": "definition", "offset": [664, 682]}, {"key": "the-year", "type": "definition", "offset": [738, 746]}, {"key": "the-landlord-will", "type": "clause", "offset": [751, 768]}, {"key": "to-the-extent", "type": "clause", "offset": [805, 818]}, {"key": "of-landlord", "type": "clause", "offset": [819, 830]}, {"key": "willful-misconduct", "type": "definition", "offset": [847, 865]}], "snippet": "Many factors affect the speed of access to the Internet. Internet users are not guaranteed the maximum service performance (throughput speed) levels but every reasonable effort will be made to ensure the highest possible quality of service is delivered. Internet users understand that any content that they may access may be subjected to \u201ccaching\u201d. Simultaneous use of bandwidth applications (e.g.: streaming media) by multiple users may result in a user experience that is slower when compared to single user. Every reasonable effort will be made to ensure high availability of the Internet services to the Internet user. Service outages for routine maintenance, equipment failures, or emergency servicing will happen over the course of the year and the Landlord will not be held responsible except only to the extent of Landlord\u2019s negligence or willful misconduct.", "samples": [{"hash": "lO0agOmTNDF", "uri": "/contracts/lO0agOmTNDF#performance-levels", "label": "Residential Lease Agreement", "score": 23.0821361542, "published": true}, {"hash": "2032qmApd4j", "uri": "/contracts/2032qmApd4j#performance-levels", "label": "Residential Lease Agreement", "score": 22.4004116058, "published": true}, {"hash": "39tUc6pz0pP", "uri": "/contracts/39tUc6pz0pP#performance-levels", "label": "Residential Lease Agreement", "score": 22.0650234222, "published": true}], "hash": "80ed70398b965a85aef6f0957bb3efe2", "id": 9}, {"size": 3, "snippet_links": [{"key": "operating-goals", "type": "clause", "offset": [4, 19]}, {"key": "to-determine", "type": "definition", "offset": [34, 46]}], "snippet": "The Operating Goals shall be used to determine four performance levels, \u201cA,\u201d \u201cB,\u201d \u201cC\u201d and \u201cD\u201d (each a \u201cPerformance Level\u201d) as follows:", "samples": [{"hash": "56KX4r6fzDI", "uri": "/contracts/56KX4r6fzDI#performance-levels", "label": "Capacity Purchase Agreement (Skywest Inc)", "score": 37.1286773682, "published": true}, {"hash": "hirLkKzj08p", "uri": "/contracts/hirLkKzj08p#performance-levels", "label": "Capacity Purchase Agreement (Mesa Air Group Inc)", "score": 29.5749492645, "published": true}, {"hash": "joqoNI8GBna", "uri": "/contracts/joqoNI8GBna#performance-levels", "label": "Capacity Purchase Agreement (Mesa Air Group Inc)", "score": 29.5284061432, "published": true}], "hash": "69221c1ea78a425c4da746944beea457", "id": 10}], "next_curs": "ClsSVWoVc35sYXdpbnNpZGVyY29udHJhY3RzcjcLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IhtwZXJmb3JtYW5jZS1sZXZlbHMjMDAwMDAwMGEMogECZW4YACAA", "clause": {"size": 211, "children": [["", ""], ["additional-product", "Additional Product"], ["minimum-performance-levels", "Minimum Performance Levels"], ["operating-goals-establish-b-level-performance", "Operating Goals Establish B-Level Performance"], ["setting-all-performance-levels", "Setting All Performance Levels"]], "parents": [["train-operations", "Train Operations"], ["union-recognition-unit-designation-and-definitions", "UNION RECOGNITION, UNIT DESIGNATION AND DEFINITIONS"], ["settlement-of-claims", "Settlement of claims"], ["definitions", "DEFINITIONS"], ["services-to-be-provided", "SERVICES TO BE PROVIDED"]], "title": "Performance Levels", "id": "performance-levels", "related": [["performance-measure", "Performance Measure", "Performance Measure"], ["performance-targets", "Performance Targets", "Performance Targets"], ["performance-measurement", "Performance Measurement", "Performance Measurement"], ["performance-metrics", "Performance Metrics", "Performance Metrics"], ["performance-standard", "Performance Standard", "Performance Standard"]], "related_snippets": [], "updated": "2026-06-09T05:48:28+00:00", "also_ask": ["What metrics and remedies should be mandatory in a robust Performance Levels clause?", "How can Performance Levels be leveraged to incentivize or penalize counterparties strategically?", "What are the most common pitfalls or ambiguities that undermine enforceability of Performance Levels?", "How do Performance Levels clauses differ across jurisdictions or industry standards?", "What evidence is typically required in court to prove breach of Performance Levels?"], "drafting_tip": "Specify measurable performance metrics to ensure clarity, set remedies for non-compliance to incentivize adherence, and define reporting requirements to facilitate monitoring.", "explanation": "The Performance Levels clause defines the specific standards or benchmarks that a party must meet in fulfilling its contractual obligations. Typically, it outlines measurable criteria such as response times, quality thresholds, or service uptime percentages, and may include methods for monitoring and reporting performance. By clearly establishing these expectations, the clause ensures both parties understand the required level of service and provides a basis for addressing underperformance or disputes."}, "json": true, "cursor": ""}}