{"component": "clause", "props": {"groups": [{"size": 61, "snippet": "Service Agreements are a central component of the NSW Health Performance Framework which documents how the Ministry of Health monitors and assesses the performance of public sector health services to achieve expected service levels, financial performance, governance and other requirements.", "samples": [{"hash": "k34NYTyHdvL", "uri": "/contracts/k34NYTyHdvL#performance-framework", "label": "Service Agreement", "score": 33.7531433105, "published": true}, {"hash": "lPEWnVVGAgg", "uri": "/contracts/lPEWnVVGAgg#performance-framework", "label": "Service Agreement", "score": 33.4748458862, "published": true}, {"hash": "lbHs9Qw0fc4", "uri": "/contracts/lbHs9Qw0fc4#performance-framework", "label": "Service Agreement", "score": 33.4391670227, "published": true}], "snippet_links": [{"key": "the-nsw-health-performance-framework", "type": "clause", "offset": [46, 82]}, {"key": "ministry-of-health", "type": "clause", "offset": [107, 125]}, {"key": "the-performance", "type": "clause", "offset": [148, 163]}, {"key": "public-sector", "type": "definition", "offset": [167, 180]}, {"key": "health-services", "type": "definition", "offset": [181, 196]}, {"key": "service-levels", "type": "definition", "offset": [217, 231]}, {"key": "financial-performance", "type": "definition", "offset": [233, 254]}, {"key": "other-requirements", "type": "definition", "offset": [271, 289]}], "hash": "4aac62d7b13ad901f082b449c4547a82", "id": 1}, {"size": 22, "snippet": "Service Agreements are a central component of the NSW Health Performance Framework, which documents how the Ministry monitors and assesses the performance of public sector health services to achieve expected service levels, financial performance, governance and other requirements. The performance of a health service is assessed on whether the organisation is meeting the strategic objectives for NSW Health and government, the Premier\u2019s Priorities and performance against key performance indicators. The availability and implementation of governance structures and processes, and whether there has been a significant critical incident or sentinel event also influences the assessment. The Framework sets out responses to performance concerns and management processes that support the achievement of outcomes in accordance with NSW Health and government policies and priorities. Performance concerns will be raised with the Organisation for focused discussion at performance review meetings in line with the NSW Health Performance Framework available at: \u2587\u2587\u2587\u2587://\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587.\u2587\u2587\u2587.\u2587\u2587/\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587/\u2587\u2587\u2587\u2587\u2587/\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587\u2587 Legislation, governance and performance framework 2021\u201322 Service Agreement 6", "samples": [{"hash": "6Rxpozzhnzb", "uri": "/contracts/6Rxpozzhnzb#performance-framework", "label": "Service Agreement", "score": 30.5544281006, "published": true}, {"hash": "8lvtOfYhTVn", "uri": "/contracts/8lvtOfYhTVn#performance-framework", "label": "Service Agreement", "score": 28.5544281006, "published": true}, {"hash": "3B9oHJ9Gwwu", "uri": "/contracts/3B9oHJ9Gwwu#performance-framework", "label": "Service Agreement", "score": 28.5544281006, "published": true}], "snippet_links": [{"key": "the-nsw-health-performance-framework", "type": "clause", "offset": [46, 82]}, {"key": "the-ministry", "type": "definition", "offset": [104, 116]}, {"key": "the-performance", "type": "clause", "offset": [139, 154]}, {"key": "public-sector", "type": "definition", "offset": [158, 171]}, {"key": "health-services", "type": "definition", "offset": [172, 187]}, {"key": "service-levels", "type": "definition", "offset": [208, 222]}, {"key": "financial-performance", "type": "definition", "offset": [224, 245]}, {"key": "other-requirements", "type": "definition", "offset": [262, 280]}, {"key": "the-organisation", "type": "clause", "offset": [341, 357]}, {"key": "strategic-objectives", "type": "clause", "offset": [373, 393]}, {"key": "health-and", "type": "clause", "offset": [402, 412]}, {"key": "performance-against-key-performance-indicators", "type": "clause", "offset": [454, 500]}, {"key": "structures-and-processes", "type": "clause", "offset": [552, 576]}, {"key": "critical-incident", "type": "definition", "offset": [619, 636]}, {"key": "sentinel-event", "type": "clause", "offset": [640, 654]}, {"key": "the-framework", "type": "clause", "offset": [687, 700]}, {"key": "performance-concerns", "type": "clause", "offset": [723, 743]}, {"key": "management-processes", "type": "clause", "offset": [748, 768]}, {"key": "in-accordance-with", "type": "clause", "offset": [810, 828]}, {"key": "government-policies", "type": "clause", "offset": [844, 863]}, {"key": "performance-review-meetings", "type": "clause", "offset": [964, 991]}, {"key": "available-at", "type": "definition", "offset": [1042, 1054]}], "hash": "be6da6c7ac2cca2d0624418b0d57895a", "id": 2}, {"size": 21, "snippet": "Attachment A, incorporated herein by reference, includes the Charter Performance Review and Accountability System (\u201cAccountability Plan\u201d), which includes Academic Performance Framework, Organizational Performance Framework, and Financial Performance Framework adopted by the Commission. These documents together set forth the academic and operational performance indicators and performance targets that will guide the Commission\u2019s evaluation of the School and the criteria, processes and procedures that the Commission will use for ongoing oversight of operational, financial and academic performance of the School.", "samples": [{"hash": "lLdSTQbWzUJ", "uri": "/contracts/lLdSTQbWzUJ#performance-framework", "label": "Charter Contract", "score": 31.3855724335, "published": true}, {"hash": "h40G5XEjiPv", "uri": "/contracts/h40G5XEjiPv#performance-framework", "label": "Charter Contract", "score": 31.34998703, "published": true}, {"hash": "7oo2V4pusoa", "uri": "/contracts/7oo2V4pusoa#performance-framework", "label": "Charter Contract", "score": 27.262834549, "published": true}], "snippet_links": [{"key": "attachment-a", "type": "definition", "offset": [0, 12]}, {"key": "incorporated-herein-by-reference", "type": "clause", "offset": [14, 46]}, {"key": "performance-review", "type": "clause", "offset": [69, 87]}, {"key": "accountability-system", "type": "clause", "offset": [92, 113]}, {"key": "accountability-plan", "type": "definition", "offset": [116, 135]}, {"key": "academic-performance-framework", "type": "definition", "offset": [154, 184]}, {"key": "organizational-performance-framework", "type": "clause", "offset": [186, 222]}, {"key": "financial-performance-framework", "type": "clause", "offset": [228, 259]}, {"key": "by-the-commission", "type": "clause", "offset": [268, 285]}, {"key": "performance-indicators", "type": "definition", "offset": [351, 373]}, {"key": "performance-targets", "type": "clause", "offset": [378, 397]}, {"key": "the-school", "type": "definition", "offset": [445, 455]}, {"key": "the-criteria", "type": "clause", "offset": [460, 472]}, {"key": "processes-and-procedures", "type": "clause", "offset": [474, 498]}, {"key": "the-commission-will", "type": "clause", "offset": [504, 523]}], "hash": "0d2cf38f82bf8cfc66115bfcc64786d5", "id": 3}, {"size": 17, "snippet": "The Commission shall assess the School\u2019s academic, operational and financial performance based on performance indicators and performance targets set forth in the Performance Framework. The Performance Framework includes indicators and targets as required by law or as negotiated by the Parties. The evaluation of the School\u2019s performance based on the Performance Framework shall be conducted using the criteria set forth in the Performance Framework, which shall not be modified without an amendment to this Charter Contract.", "samples": [{"hash": "5mPrwbI38Pp", "uri": "/contracts/5mPrwbI38Pp#performance-framework", "label": "Charter Contract", "score": 36.3607521057, "published": true}, {"hash": "i8jqK5C2tdE", "uri": "/contracts/i8jqK5C2tdE#performance-framework", "label": "Charter Contract", "score": 36.3322792053, "published": true}, {"hash": "lxbRouOYSQ6", "uri": "/contracts/lxbRouOYSQ6#performance-framework", "label": "Charter Contract", "score": 36.1245155334, "published": true}], "snippet_links": [{"key": "the-commission", "type": "clause", "offset": [0, 14]}, {"key": "the-school", "type": "definition", "offset": [28, 38]}, {"key": "financial-performance", "type": "definition", "offset": [67, 88]}, {"key": "based-on", "type": "definition", "offset": [89, 97]}, {"key": "performance-indicators", "type": "definition", "offset": [98, 120]}, {"key": "performance-targets", "type": "clause", "offset": [125, 144]}, {"key": "in-the-performance", "type": "clause", "offset": [155, 173]}, {"key": "as-required-by-law", "type": "clause", "offset": [243, 261]}, {"key": "by-the-parties", "type": "clause", "offset": [279, 293]}, {"key": "the-evaluation", "type": "clause", "offset": [295, 309]}, {"key": "the-criteria", "type": "clause", "offset": [398, 410]}, {"key": "amendment-to", "type": "definition", "offset": [490, 502]}, {"key": "charter-contract", "type": "definition", "offset": [508, 524]}], "hash": "8e3c5b0ea24cc49d1ef955d8dddf8e06", "id": 4}, {"size": 14, "snippet": "Service Agreements are a central component of the NSW Health Performance Framework, which documents how the Ministry monitors and assesses the performance of public sector health services to achieve expected service levels, financial performance, governance and other requirements. The performance of a Health Service is assessed on whether the organisation is meeting the strategic objectives for NSW Health and government, the Premier\u2019s priorities and performance against key performance indicators. The availability and implementation of governance structures and processes, and whether there has been a significant critical incident or sentinel event also influences the assessment. The Framework sets out performance improvement approaches, responses to performance concerns and management processes that support the achievement of outcomes in accordance with NSW Health and government policies and priorities. Performance concerns will be raised with the Organisation for focused discussion at performance review meetings in line with the NSW Health Performance Framework available at: \u2587\u2587\u2587\u2587://\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587.\u2587\u2587\u2587.\u2587\u2587/\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587/\u2587\u2587\u2587\u2587\u2587/\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587\u2587 The delivery of NSW Health strategies and priorities is the responsibility of the Ministry, NSW Health Services and Support Organisations. These are to be reflected in the strategic, operational and business plans of these entities. The NSW Government has outlined their priorities for their third term: \uf0b7 Building a strong economy \uf0b7 Providing high-quality education \uf0b7 Creating well connected communities \uf0b7 Providing world class customer service \uf0b7 Tackling longstanding social challenges NSW Health will contribute to the NSW Government\u2019s priorities in a number of ways: \uf0b7 Our focus and commitment to put the patient at the centre of all that we do will continue and be expanded. \uf0b7 We will continue to deliver new and improved health infrastructure and digital solutions that connect communities and improve quality of life for people in rural, regional and metropolitan areas. \uf0b7 We will help develop solutions to tackle longstanding social challenges including intergenerational disadvantage, suicide and indigenous disadvantage. NSW Health staff will continue to work together to deliver a sustainable health system that delivers outcomes that matter to patients and community, is personalised, invests in wellness and is digitally enabled. NSW Health is responsible for the delivery of 50 election commitments over the period to March 2023. The Ministry of Health will lead the delivery of these commitments with support from Health Services and Support Organisations. NSW Health will strive for engagement, empathy and excellence to promote a positive and compassionate culture that is shared by managers, front-line clinical and support staff alike. This culture will ensure the delivery of safe, appropriate, high quality care for our patients and communities. To do this, Health Services are to continue to effectively engage with the community, and ensure that managers at all levels are visible and working collaboratively with staff, patients and carers within their organisation, service or unit. These requirements will form a critical element of the Safety and Quality Account. The NSW State Health Plan: Towards 2021 provides a strategic framework which brings together NSW Health\u2019s existing plans, programs and policies and sets priorities across the system for the delivery of the right care, in the right place, at the right time. See \u2587\u2587\u2587\u2587://\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587.\u2587\u2587\u2587.\u2587\u2587/\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587/\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587/\u2587\u2587\u2587-\u2587\u2587\u2587\u2587\u2587-\u2587\u2587\u2587\u2587\u2587\u2587-\u2587\u2587\u2587\u2587-\u2587\u2587\u2587\u2587\u2587\u2587\u2587- 2021.pdf Value based healthcare (VBHC) is a framework for organising health systems around the concept of value. In NSW value based healthcare means continually striving to deliver care that improves: \uf0b7 The health outcomes that matter to patients \uf0b7 The experience of receiving care \uf0b7 The experience of providing care \uf0b7 The effectiveness and efficiency of care VBHC builds on our long-held emphasis on safety and quality by increasing the focus on delivering health outcomes and the experience of receiving care as defined from the patient perspective; systematically measuring outcomes (rather than outputs) and using insights to further inform resource allocation decisions; and a more integrated approach across the full cycle of care. Consistent with NSW Government priorities to improve customers experience for NSW residents, NSW Health is committed to enhancing patients and their carer\u2019s experience of care. A structured approach to patient experience that supports a cohesive, strategic and measurable approach is being progressed. An audit in 2018 of initiatives underway across the NSW Health system identified 260 initiatives across districts, networks and pillar organisations to enhance the patient experience. In 2019-20, the Ministry of Health will work closely with Health Services and Support Organisations to progress the strategic approach to improving patient experience across the NSW public health system.", "samples": [{"hash": "87VkEnH5218", "uri": "/contracts/87VkEnH5218#performance-framework", "label": "Service Agreement", "score": 26.5041408539, "published": true}, {"hash": "1bJQyYwqi7J", "uri": "/contracts/1bJQyYwqi7J#performance-framework", "label": "Service Agreement", "score": 23.7529087067, "published": true}, {"hash": "fZUHnrD9rho", "uri": "/contracts/fZUHnrD9rho#performance-framework", "label": "Service Agreement", "score": 21.824092865, "published": true}], "snippet_links": [{"key": "the-nsw-health-performance-framework", "type": "clause", "offset": [46, 82]}, {"key": "the-ministry", "type": "definition", "offset": [104, 116]}, {"key": "the-performance", "type": "clause", "offset": [139, 154]}, {"key": "public-sector", "type": "definition", "offset": [158, 171]}, {"key": "health-services", "type": "definition", "offset": [172, 187]}, {"key": "service-levels", "type": "definition", "offset": [208, 222]}, {"key": "financial-performance", "type": "definition", "offset": [224, 245]}, {"key": "other-requirements", "type": "definition", "offset": [262, 280]}, {"key": "the-organisation", "type": "clause", "offset": [341, 357]}, {"key": "strategic-objectives", "type": "clause", "offset": [373, 393]}, {"key": "health-and", "type": "clause", "offset": [402, 412]}, {"key": "performance-against-key-performance-indicators", "type": "clause", "offset": [454, 500]}, {"key": "structures-and-processes", "type": "clause", "offset": [552, 576]}, {"key": "critical-incident", "type": "definition", "offset": [619, 636]}, {"key": "sentinel-event", "type": "clause", "offset": [640, 654]}, {"key": "the-framework", "type": "clause", "offset": [687, 700]}, {"key": "performance-improvement", "type": "clause", "offset": [710, 733]}, {"key": "performance-concerns", "type": 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"quality-education", "type": "clause", "offset": [1504, 1521]}, {"key": "world-class", "type": "clause", "offset": [1572, 1583]}, {"key": "customer-service", "type": "definition", "offset": [1584, 1600]}, {"key": "number-of", "type": "clause", "offset": [1710, 1719]}, {"key": "commitment-to", "type": "clause", "offset": [1742, 1755]}, {"key": "the-centre", "type": "definition", "offset": [1775, 1785]}, {"key": "digital-solutions", "type": "definition", "offset": [1908, 1925]}, {"key": "quality-of-life", "type": "definition", "offset": [1963, 1978]}, {"key": "metropolitan-areas", "type": "clause", "offset": [2013, 2031]}, {"key": "health-staff", "type": "definition", "offset": [2190, 2202]}, {"key": "responsible-for", "type": "clause", "offset": [2412, 2427]}, {"key": "election-commitments", "type": "clause", "offset": [2447, 2467]}, {"key": "the-period", "type": "clause", "offset": [2473, 2483]}, {"key": "march-2023", "type": "clause", "offset": [2487, 2497]}, {"key": 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"the-right", "type": "clause", "offset": [3448, 3457]}, {"key": "see-\u2587", "type": "clause", "offset": [3503, 3508]}, {"key": "value-based", "type": "definition", "offset": [3605, 3616]}, {"key": "health-systems", "type": "definition", "offset": [3665, 3679]}, {"key": "the-concept", "type": "clause", "offset": [3687, 3698]}, {"key": "health-outcomes", "type": "definition", "offset": [3803, 3818]}, {"key": "providing-care", "type": "definition", "offset": [3898, 3912]}, {"key": "measuring-outcomes", "type": "clause", "offset": [4163, 4181]}, {"key": "resource-allocation", "type": "definition", "offset": [4241, 4260]}, {"key": "consistent-with", "type": "definition", "offset": [4334, 4349]}, {"key": "structured-approach", "type": "clause", "offset": [4513, 4532]}, {"key": "patient-experience", "type": "clause", "offset": [4536, 4554]}, {"key": "will-work", "type": "clause", "offset": [4855, 4864]}, {"key": "strategic-approach", "type": "clause", "offset": [4936, 4954]}, {"key": "public-health-system", "type": "definition", "offset": [5002, 5022]}], "hash": "115e299fac7f677bc2cf7bb72912365c", "id": 5}, {"size": 11, "snippet": "Service Agreements are central components of the NSW Health Performance Framework, which documents how the Ministry monitors and assesses the performance of public sector health services to achieve the expected service levels, financial performance, governance and other requirements. The performance of a Health Service is assessed in terms of whether the organisation is meeting the strategic objectives for NSW Health and Government, the Premier\u2019s priorities, the availability and implementation of governance structures and processes, performance against targets and whether there has been a significant critical incident or sentinel event. The Framework also sets out the performance improvement approaches, responses to performance concerns and management processes that support achievement of these outcomes in accordance with NSW Health and Government policy and priorities. Performance concerns will be raised with the Organisation for focused discussion at performance review meetings in line with the NSW Health Performance Framework available at: NSW Health Strategies and Priorities are to be reflected in the strategic, operational and business plans of the Ministry and NSW Health Services and Support Organisations. Delivery of the Strategies and Priorities is the mutual responsibility of all entities. NSW: Making it Happen outlines NSW Health\u2019s State Priorities, including 12 Premier\u2019s Priorities that together define the NSW Government\u2019s vision for a stronger, healthier and safer NSW. As delivery of both Premier\u2019s and State priorities is the responsibility of all NSW Government Agencies, all entities work together to ensure successful delivery, in both lead and partnering agency capacities. NSW Health is responsible for the delivery of 102 election commitments over the period to March 2019. The Ministry of Health will lead the delivery of these commitments with support from Health Services and Support Organisations \u2013 see also NSW Health will strive for engagement, empathy and excellence to promote a positive and compassionate culture that is shared by managers, front-line clinical and support staff alike. This culture will ensure the delivery of safe, appropriate, high quality care for our patients and communities. To do this, Health Services are to continue to effectively engage with the community, and ensure that managers at all levels are visible and working collaboratively with staff, patients and carers within their organisation, service or unit. These requirements will form a critical element of the Safety and Quality Account. The NSW State Health Plan: Towards 2021 provides a strategic framework which brings together NSW Health\u2019s existing plans, programs and policies and sets priorities across the system for the delivery of the right care, in the right place, at the right time. See \u2587\u2587\u2587\u2587://\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587.\u2587\u2587\u2587.\u2587\u2587/\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587/\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587/\u2587\u2587\u2587-\u2587\u2587\u2587\u2587\u2587-\u2587\u2587\u2587\u2587\u2587\u2587-\u2587\u2587\u2587\u2587-\u2587\u2587\u2587\u2587\u2587\u2587\u2587- 2021.pdf The NSW Health Strategic Priorities 2018-19 builds on and complements the NSW State Health Plan: Towards 2021 and aligns with the NSW State and Premier\u2019s Priorities. The approach outlined in the plan frames the Ministry\u2019s role as system manager for NSW Health, strengthens system governance and establishes a strategic planning framework that: \uf0b7 Embeds a new cross-functional approach to strategic planning and delivery in the Ministry including tighter direction and leadership; \uf0b7 Allows a flexibility about how we go about achieving this in order to encourage innovation and continuous improvement; and \uf0b7 Applies tight ownership around the deliverables which will enable transparency in monitoring results. This will provide the system and stakeholders with an overview of system priorities, and transparency and clarity on where strategic effort will be focused each year, while also delivering business as usual. Under the Health Services \u2587\u2587\u2587 \u2587\u2587\u2587\u2587, Boards have the function of ensuring that strategic plans to guide the delivery of services are developed for the District or Network and for approving these plans. Local Health Districts and Specialty Health Networks are responsible for developing the following Plans with Board oversight: \uf0b7 Strategic Plan \uf0b7 Clinical Services Plans \uf0b7 Safety and Quality Account and subsequent Safety and Quality Plan \uf0b7 Workforce Plan \uf0b7 Corporate Governance Plan \uf0b7 Asset Strategic Plan It is recognised that each District and Network will implement local priorities to deliver the NSW Government and NSW Health priorities, and meet the needs of their respective populations. The District\u2019s local priorities for 2018/19 are as follows:", "samples": [{"hash": "cI8ifklFyoP", "uri": "/contracts/cI8ifklFyoP#performance-framework", "label": "Service Agreement", "score": 25.5816478729, "published": true}, {"hash": "82NU0Kj5IIW", "uri": "/contracts/82NU0Kj5IIW#performance-framework", "label": "Service Agreement", "score": 25.5816478729, "published": true}, {"hash": "2r9LdMVLACZ", "uri": "/contracts/2r9LdMVLACZ#performance-framework", "label": "Service Agreement", "score": 21.2874736786, "published": true}], "snippet_links": [{"key": "service-agreements", "type": "definition", "offset": [0, 18]}, {"key": "the-nsw-health-performance-framework", "type": "clause", "offset": [45, 81]}, {"key": "the-ministry", "type": "definition", "offset": [103, 115]}, {"key": "the-performance", "type": "clause", "offset": [138, 153]}, {"key": "public-sector", "type": "definition", "offset": [157, 170]}, {"key": "health-services", "type": "definition", "offset": [171, 186]}, 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"planning-and-delivery", "type": "clause", "offset": [3332, 3353]}, {"key": "in-order-to", "type": "clause", "offset": [3474, 3485]}, {"key": "continuous-improvement", "type": "definition", "offset": [3511, 3533]}, {"key": "the-deliverables", "type": "clause", "offset": [3572, 3588]}, {"key": "monitoring-results", "type": "clause", "offset": [3623, 3641]}, {"key": "provide-the", "type": "clause", "offset": [3653, 3664]}, {"key": "an-overview", "type": "clause", "offset": [3694, 3705]}, {"key": "each-year", "type": "definition", "offset": [3799, 3808]}, {"key": "business-as-usual", "type": "clause", "offset": [3832, 3849]}, {"key": "the-function", "type": "definition", "offset": [3899, 3911]}, {"key": "strategic-plans", "type": "clause", "offset": [3929, 3944]}, {"key": "delivery-of-services", "type": "clause", "offset": [3958, 3978]}, {"key": "for-the-district", "type": "clause", "offset": [3993, 4009]}, {"key": "local-health-districts", "type": "clause", "offset": [4052, 4074]}, {"key": "board-oversight", "type": "clause", "offset": [4161, 4176]}, {"key": "services-plans", "type": "definition", "offset": [4206, 4220]}, {"key": "quality-plan", "type": "definition", "offset": [4276, 4288]}, {"key": "workforce-plan", "type": "definition", "offset": [4291, 4305]}, {"key": "governance-plan", "type": "definition", "offset": [4318, 4333]}, {"key": "plan-it", "type": "clause", "offset": [4352, 4359]}, {"key": "local-priorities", "type": "clause", "offset": [4420, 4436]}], "hash": "2f2d58b29ed552f0a13af6bd9982c2fd", "id": 6}, {"size": 9, "snippet": "Service Agreements are central components of the NSW Health Performance Framework, which documents how the Ministry monitors and assesses the performance of public sector health services to achieve the expected service levels, financial performance, governance and other requirements. The performance of a Health Service is assessed in terms of whether the organisation is meeting the strategic objectives for NSW Health and Government, the Premier\u2019s priorities, the availability and implementation of governance structures and processes, performance against targets, whether there has been a significant critical incident or sentinel event. The Framework also sets out the performance improvement approaches, responses to performance concerns and management processes that support achievement of these outcomes in accordance with NSW Health and Government policy and priorities.", "samples": [{"hash": "6GoJCJYdhTH", "uri": "/contracts/6GoJCJYdhTH#performance-framework", "label": "Service Agreement", "score": 24.4648017883, "published": true}, {"hash": "iTSSUjqrdSt", "uri": "/contracts/iTSSUjqrdSt#performance-framework", "label": "Service Agreement", "score": 20.7809715271, "published": true}, {"hash": "6SoGBWv65zH", "uri": "/contracts/6SoGBWv65zH#performance-framework", "label": "Service Agreement", "score": 20.7809715271, "published": true}], "snippet_links": [{"key": "service-agreements", "type": "definition", "offset": [0, 18]}, {"key": "the-nsw-health-performance-framework", "type": "clause", "offset": [45, 81]}, {"key": "the-ministry", "type": "definition", "offset": [103, 115]}, {"key": "the-performance", "type": "clause", "offset": [138, 153]}, {"key": "public-sector", "type": "definition", "offset": [157, 170]}, {"key": "health-services", "type": "definition", "offset": [171, 186]}, {"key": "service-levels", "type": "definition", "offset": [211, 225]}, {"key": "financial-performance", "type": "definition", "offset": [227, 248]}, {"key": "other-requirements", "type": "definition", "offset": [265, 283]}, {"key": "terms-of", "type": "definition", "offset": [336, 344]}, {"key": "the-organisation", "type": "clause", "offset": [353, 369]}, {"key": "strategic-objectives", "type": "clause", "offset": [385, 405]}, {"key": "health-and", "type": "clause", "offset": [414, 424]}, {"key": "structures-and-processes", "type": "clause", "offset": [513, 537]}, {"key": "critical-incident", "type": "definition", "offset": [605, 622]}, {"key": "sentinel-event", "type": "clause", "offset": [626, 640]}, {"key": "the-framework", "type": "clause", "offset": [642, 655]}, {"key": "performance-improvement", "type": "clause", "offset": [674, 697]}, {"key": "performance-concerns", "type": "clause", "offset": [723, 743]}, {"key": "management-processes", "type": "clause", "offset": [748, 768]}, {"key": "in-accordance-with", "type": "clause", "offset": [812, 830]}, {"key": "government-policy", "type": "definition", "offset": [846, 863]}], "hash": "e321f6d1bb744c2c683b4074b40f5f3c", "id": 7}, {"size": 8, "snippet": "The PEC Charter School Performance Framework sets the academic, fiscal, and organizational standards by which PEC-authorized public charter schools will be evaluated, informing the PEC and charter school about the school\u2019s performance and sustainability. See Appendix A for the current PEC Charter School Performance Framework. The Performance Framework consists of three separate, free standing frameworks. Performance under these three separate frameworks does not get rolled up into one overall evaluation. No one document necessarily carries more weight than any other. evaluate the school\u2019s academic performance and assess whether the academic program is a success and whether the charter school is implementing its academic program effectively. The framework includes measures to evaluate student proficiency, student academic growth, achievement gaps in both proficiency and growth between student subgroups, and for high schools, post-secondary readiness and graduation rate. The PEC considers increases in student academic achievement for all groups of students as one of the most important factors when determining whether to renew or revoke a school\u2019s charter. The framework also includes unique, school-identified measures for evaluating mission-specific goals. These goals must be approved by the PEC to insure quality and rigor of proposed indicators and that the indicators are consistent with the purposes of the Charter Schools Act. Based on performance across the academic indicators and measures, schools receive an overall academic tier rating that is used by the PEC in annual monitoring and renewal decisions. The academic framework has four rating tiers. Schools in Tier 1 are exceeding PEC performance expectations and are on par with or exceed the highest-performing schools in the state. Schools in Tier 4 are consistently failing to meet academic performance expectations.", "samples": [{"hash": "8zCv2kQYpcE", "uri": "/contracts/8zCv2kQYpcE#performance-framework", "label": "Charter Contract", "score": 31.3650875092, "published": true}, {"hash": "ctc69PAafvj", "uri": "/contracts/ctc69PAafvj#performance-framework", "label": "Charter Contract", "score": 26.7563304901, "published": true}, {"hash": "6WSHjnfAMzQ", "uri": "/contracts/6WSHjnfAMzQ#performance-framework", "label": "Charter Contract", "score": 26.7563304901, "published": true}], "snippet_links": [{"key": "charter-school-performance-framework", "type": "clause", "offset": [8, 44]}, {"key": "organizational-standards", "type": "clause", "offset": [76, 100]}, {"key": "charter-schools-will", "type": "clause", "offset": [132, 152]}, {"key": "about-the-school", "type": "clause", "offset": [204, 220]}, {"key": "see-appendix-a", "type": "clause", "offset": [255, 269]}, {"key": "the-current", "type": "clause", "offset": [274, 285]}, {"key": "the-performance", "type": "clause", "offset": [328, 343]}, {"key": "performance-under", "type": "clause", "offset": [408, 425]}, {"key": "overall-evaluation", "type": "clause", "offset": [490, 508]}, {"key": "one-document", "type": "clause", "offset": [513, 525]}, {"key": "academic-performance", "type": "clause", "offset": [596, 616]}, {"key": "academic-program", "type": "clause", "offset": [640, 656]}, {"key": "the-charter-school", "type": "clause", "offset": [682, 700]}, {"key": "the-framework", "type": "clause", "offset": [751, 764]}, {"key": "measures-to", "type": "clause", "offset": [774, 785]}, {"key": "student-academic-growth", "type": "definition", "offset": [816, 839]}, {"key": "high-schools", "type": "definition", "offset": [924, 936]}, {"key": "graduation-rate", "type": "definition", "offset": [967, 982]}, {"key": "academic-achievement", "type": "definition", "offset": [1023, 1043]}, {"key": "most-important", "type": "clause", "offset": [1085, 1099]}, {"key": "a-school", "type": "clause", "offset": [1152, 1160]}, {"key": "specific-goals", "type": "clause", "offset": [1258, 1272]}, {"key": "approved-by", "type": "clause", "offset": [1294, 1305]}, {"key": "to-insure", "type": "clause", "offset": [1314, 1323]}, {"key": "consistent-with-the", "type": "clause", "offset": [1393, 1412]}, {"key": "purposes-of-the", "type": "clause", "offset": [1413, 1428]}, {"key": "charter-schools-act", "type": "definition", "offset": [1429, 1448]}, {"key": "based-on", "type": "definition", "offset": [1450, 1458]}, {"key": "annual-monitoring", "type": "clause", "offset": [1591, 1608]}, {"key": "and-renewal", "type": "clause", "offset": [1609, 1620]}, {"key": "rating-tiers", "type": "definition", "offset": [1664, 1676]}, {"key": "tier-1", "type": "clause", "offset": [1689, 1695]}, {"key": "performance-expectations", "type": "clause", "offset": [1714, 1738]}, {"key": "in-the-state", "type": "definition", "offset": [1800, 1812]}, {"key": "tier-4", "type": "clause", "offset": [1825, 1831]}], "hash": "94f117d236ab82727ff63a936a13c5cc", "id": 8}, {"size": 6, "snippet": "(a) The Performance Framework shall be incorporated into the Charter as Exhibit C. The Performance Framework shall supersede and replace any and all assessment measures, educational goals and objectives, financial operations metrics, and organizational performance metrics set forth in the Application and not explicitly incorporated into the Performance Framework. The specific terms, form and requirements of the Performance Framework, including any required indicators, measures, metrics, and targets, are maintained and disseminated by the Commission and will be binding on the School. Material amendments to the Performance Framework shall require approval by the Commission.\n(b) The Commission shall monitor and periodically report on the School\u2019s progress in relation to the indicators, measures, metrics and targets set out in the Performance Framework. Such reporting shall take place at least annually.\n(c) The School\u2019s performance in relation to the indicators, measures, metrics and targets set forth in the Performance Framework shall provide the basis upon which the Commission will decide whether to renew the School\u2019s Charter at the end of the Charter term.\n(d) The Parties intend that, where this Charter references or is contingent upon state or federal laws, that they be bound by any applicable modifications or amendments to such laws upon the effective date of said modifications or amendments. The specific terms, form and requirements of the Performance Framework may be modified or amended to the extent required to align with changes to applicable state or federal accountability requirements as set forth in law or other circumstances that make assessment based on the existing Performance Framework requirements impracticable. In the event that such modifications or amendments are required, the Commission will use best efforts to apply expectations for school performance in a manner as consistent as possible with those set forth in the Performance Framework.", "samples": [{"hash": "8RpzhRzfAJJ", "uri": "/contracts/8RpzhRzfAJJ#performance-framework", "label": "Charter Contract", "score": 31.48787117, "published": true}, {"hash": "27r1jvEZllR", "uri": "/contracts/27r1jvEZllR#performance-framework", "label": "Charter Contract", "score": 30.4531459808, "published": true}, {"hash": "5JO0nMB2fHZ", "uri": "/contracts/5JO0nMB2fHZ#performance-framework", "label": "Charter Contract", "score": 29.9314250946, "published": true}], "snippet_links": [{"key": "the-charter", "type": "clause", "offset": [57, 68]}, {"key": "assessment-measures", "type": "definition", "offset": [149, 168]}, {"key": "educational-goals-and-objectives", "type": "clause", "offset": [170, 202]}, {"key": "financial-operations", "type": "definition", "offset": [204, 224]}, {"key": "performance-metrics", "type": "definition", "offset": [253, 272]}, {"key": "the-application", "type": "clause", "offset": [286, 301]}, {"key": "specific-terms", "type": "definition", "offset": [370, 384]}, {"key": "requirements-of-the", "type": "clause", "offset": [395, 414]}, {"key": "the-school", "type": "definition", "offset": [578, 588]}, {"key": "amendments-to-the", "type": "clause", "offset": [599, 616]}, {"key": "approval-by-the-commission", "type": "clause", "offset": [653, 679]}, {"key": "in-relation-to", "type": "clause", "offset": [763, 777]}, {"key": "metrics-and-targets", "type": "clause", "offset": [804, 823]}, {"key": "set-out", "type": "definition", "offset": [824, 831]}, {"key": "in-the-performance", "type": "clause", "offset": [832, 850]}, {"key": "the-basis", "type": "clause", "offset": [1056, 1065]}, {"key": "the-commission-will", "type": "clause", "offset": [1077, 1096]}, {"key": "at-the-end-of-the", "type": "clause", "offset": [1142, 1159]}, {"key": "charter-term", "type": "definition", "offset": [1160, 1172]}, {"key": "the-parties", "type": "definition", "offset": [1178, 1189]}, {"key": "state-or-federal-laws", "type": "clause", "offset": [1255, 1276]}, {"key": "modifications-or-amendments", "type": "clause", "offset": [1315, 1342]}, {"key": "date-of", "type": "clause", "offset": [1375, 1382]}, {"key": "to-the-extent", "type": "clause", "offset": [1515, 1528]}, {"key": "changes-to", "type": "clause", "offset": [1552, 1562]}, {"key": "applicable-state", "type": "definition", "offset": [1563, 1579]}, {"key": "accountability-requirements", "type": "clause", "offset": [1591, 1618]}, {"key": "other-circumstances", "type": "clause", "offset": [1642, 1661]}, {"key": "based-on", "type": "definition", "offset": [1683, 1691]}, {"key": "in-the-event", "type": "clause", "offset": [1755, 1767]}, {"key": "use-best-efforts", "type": "clause", "offset": [1840, 1856]}, {"key": "to-apply", "type": "clause", "offset": [1857, 1865]}, {"key": "school-performance", "type": "clause", "offset": [1883, 1901]}], "hash": "10f149d72f95046670a1e3a01e5788d2", "id": 9}, {"size": 5, "snippet": "Service Agreements are a central component of the NSW Health Performance Framework, which documents how the Ministry monitors and assesses the performance of public sector health services to achieve expected service levels, financial performance, governance and other requirements. The performance of a health service is assessed on whether the Organisation is meeting the strategic objectives for NSW Health and government, the Premier\u2019s Priorities and performance against key performance indicators. The availability and implementation of governance structures and processes, and whether there has been a significant critical incident or sentinel event also influences the assessment. The Framework sets out responses to performance concerns and management processes that support the achievement of outcomes in accordance with NSW Health and government policies and priorities. Performance concerns will be raised with the Organisation for focused discussion at performance review meetings in line with the NSW Health Performance Framework available at: \u2587\u2587\u2587\u2587://\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587.\u2587\u2587\u2587.\u2587\u2587/\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587/\u2587\u2587\u2587\u2587\u2587/\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587\u2587 2020\u201321 Service Agreement: Legislation, governance and performance framework 6 The delivery of NSW Health strategies and priorities is the responsibility of the Ministry of Health, health services and support organisations. These are to be reflected in the strategic, operational and business plans of these entities.\n3.1 NSW Premier\u2019s Priorities In June 2019, the NSW Premier set new social priorities to tackle tough community challenges, lift the quality of life for everyone in NSW and put people at the heart of everything the Government does. NSW Health is leading the three priorities for improving the health system: NSW Health staff will continue to work together to deliver a sustainable health system that delivers outcomes that matter to patients and the community, is personalised, invests in wellness and is digitally enabled. 2020\u201321 Service Agreement: Strategies and local priorities 7 3.2 NSW Health Strategic Priorities 2020-21 2020\u201321 Service Agreement: Strategies and local priorities 8", "samples": [{"hash": "ddLxRfrtix7", "uri": "/contracts/ddLxRfrtix7#performance-framework", "label": "Service Agreement", "score": 27.9029350281, "published": true}, {"hash": "eaROq9k81Q4", "uri": "/contracts/eaROq9k81Q4#performance-framework", "label": "Service Agreement", "score": 22.4524307251, "published": true}, {"hash": "gpXgfcMm5T7", "uri": "/contracts/gpXgfcMm5T7#performance-framework", "label": "NSW Health Service Agreement", "score": 22.4387397766, "published": true}], "snippet_links": [{"key": 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"business-plans", "type": "definition", "offset": [1403, 1417]}, {"key": "june-2019", "type": "clause", "offset": [1469, 1478]}, {"key": "quality-of-life", "type": "definition", "offset": [1569, 1584]}, {"key": "the-government", "type": "clause", "offset": [1647, 1661]}, {"key": "health-system", "type": "definition", "offset": [1729, 1742]}, {"key": "health-staff", "type": "definition", "offset": [1748, 1760]}, {"key": "the-community", "type": "clause", "offset": [1882, 1895]}, {"key": "local-priorities", "type": "clause", "offset": [2002, 2018]}, {"key": "strategic-priorities", "type": "clause", "offset": [2036, 2056]}], "hash": "a00e61c7cab49b0fa06a55625daaf5c9", "id": 10}], "next_curs": "Cl4SWGoVc35sYXdpbnNpZGVyY29udHJhY3RzcjoLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2Ih5wZXJmb3JtYW5jZS1mcmFtZXdvcmsjMDAwMDAwMGEMogECZW4YACAA", "clause": {"size": 208, "title": "Performance Framework", "parents": [["legislation-governance-and-performance-framework", "Legislation Governance and Performance Framework"], ["governance", "Governance"], ["sites", "Sites"], ["legislation-and-governance", "Legislation and Governance"], ["representations-covenants-and-warranties", "Representations Covenants and Warranties"]], "children": [["", ""], ["strategic-deliverables", "Strategic Deliverables"], ["mental-health", "Mental Health"], ["leading-better-value-care", "Leading Better Value Care"], ["equity-aboriginal-workforce-improvement", "Equity Aboriginal Workforce Improvement"]], "id": "performance-framework", "related": [["performance-objectives", "PERFORMANCE OBJECTIVES", "PERFORMANCE OBJECTIVES"], ["performance-measure", "Performance Measure", "Performance Measure"], ["performance-targets", "Performance Targets", "Performance Targets"], ["performance-metrics", "Performance Metrics", "Performance Metrics"], ["performance-indicators", "Performance Indicators", "Performance Indicators"]], "related_snippets": [], "updated": "2025-07-24T04:27:57+00:00", "also_ask": [], "drafting_tip": "", "explanation": "A Performance Framework clause establishes the standards, metrics, and processes by which a party's performance under a contract will be measured and evaluated. Typically, it outlines specific key performance indicators (KPIs), reporting requirements, and review intervals to ensure that obligations are being met consistently. By providing a structured approach to monitoring and assessing performance, this clause helps ensure accountability and enables both parties to address issues proactively, thereby reducing the risk of disputes and promoting successful contract outcomes."}, "json": true, "cursor": ""}}