{"component": "clause", "props": {"groups": [{"snippet_links": [{"key": "if-the-contractor", "type": "clause", "offset": [0, 17]}, {"key": "to-maintain", "type": "clause", "offset": [24, 35]}, {"key": "the-product", "type": "clause", "offset": [36, 47]}, {"key": "maintenance-agreements", "type": "definition", "offset": [82, 104]}, {"key": "the-contractor-and-the", "type": "clause", "offset": [113, 135]}, {"key": "and-the-contractor", "type": "clause", "offset": [170, 188]}, {"key": "monthly-maintenance", "type": "clause", "offset": [236, 255]}, {"key": "maintenance-service", "type": "clause", "offset": [294, 313]}, {"key": "monies-due", "type": "clause", "offset": [342, 352]}, {"key": "calendar-day", "type": "definition", "offset": [407, 419]}, {"key": "performance-credit", "type": "clause", "offset": [454, 472]}, {"key": "the-contractor-shall", "type": "clause", "offset": [474, 494]}, {"key": "failure-to-perform", "type": "definition", "offset": [512, 530]}, {"key": "of-the-contractor", "type": "clause", "offset": [607, 624]}, {"key": "acts-of-god", "type": "definition", "offset": [626, 637]}, {"key": "the-public", "type": "definition", "offset": [639, 649]}, {"key": "telephone-company", "type": "definition", "offset": [710, 727]}, {"key": "authorized-users", "type": "clause", "offset": [743, 759]}, {"key": "right-to-sign", "type": "clause", "offset": [769, 782]}, {"key": "the-performance", "type": "clause", "offset": [822, 837]}], "samples": [{"hash": "lFpKPKyUapI", "uri": "/contracts/lFpKPKyUapI#performance-credits", "label": "Contract for the Acquisition of Networking Hardware and Software", "score": 21.0, "published": true}, {"hash": "kCTIyE3gbTo", "uri": "/contracts/kCTIyE3gbTo#performance-credits", "label": "Centralized Contract for the Acquisition of Networking Hardware and Software", "score": 21.0, "published": true}, {"hash": "k5gvITG1Nbh", "uri": "/contracts/k5gvITG1Nbh#performance-credits", "label": "Contract for the Acquisition of Networking Hardware and Software", "score": 21.0, "published": true}], "snippet": "If the Contractor fails to maintain the Product within the times specified by the maintenance agreements between the Contractor and the Authorized User, it is understood and the Contractor hereby agrees that the amount of 1/30th of the monthly maintenance value, up to the monthly value of the maintenance service, shall be deducted from the monies due the Contractor, for maintenance, for each intervening calendar day any work remains incomplete, as a performance credit. The Contractor shall not be liable if failure to perform arises out of causes beyond its control and without the fault or negligence of the Contractor (Acts of God, the public enemy, fires, floods, strikes, freight embargoes, regulated telephone company delays, etc.). Authorized Users have the right to sign a maintenance agreement that increases the Performance Credit as stated, but the Performance Credit can\u2019t be eliminated through negotiation.", "size": 21, "hash": "177f6f5b2f8646fbac35572fd28ff905", "id": 1}, {"snippet_links": [{"key": "in-the-event-of-a", "type": "clause", "offset": [0, 17]}, {"key": "vendor-shall", "type": "clause", "offset": [41, 53]}, {"key": "the-performance", "type": "clause", "offset": [60, 75]}, {"key": "associated-with", "type": "definition", "offset": [83, 98]}, {"key": "the-service", "type": "clause", "offset": [99, 110]}, {"key": "sum-of", "type": "clause", "offset": [223, 229]}, {"key": "to-customer", "type": "clause", "offset": [282, 293]}, {"key": "notwithstanding-the", "type": "definition", "offset": [319, 338]}, {"key": "by-vendor", "type": "clause", "offset": [378, 387]}, {"key": "in-no-event-shall", "type": "clause", "offset": [389, 406]}, {"key": "total-amount", "type": "definition", "offset": [411, 423]}, {"key": "sole-remedy", "type": "clause", "offset": [580, 591]}, {"key": "service-level-failures", "type": "clause", "offset": [596, 618]}, {"key": "monthly-invoice", "type": "clause", "offset": [665, 680]}], "samples": [{"hash": "lmA0tI6BGE", "uri": "/contracts/lmA0tI6BGE#performance-credits", "label": "Data Services Agreement (HMS Holdings Corp)", "score": 21.0, "published": true}, {"hash": "jfeBchS8XfW", "uri": "/contracts/jfeBchS8XfW#performance-credits", "label": "Data Services Agreement (HMS Holdings Corp)", "score": 21.0, "published": true}, {"hash": "jBFSfQhwM0T", "uri": "/contracts/jBFSfQhwM0T#performance-credits", "label": "Data Services Agreement (HMS Holdings Corp)", "score": 21.0, "published": true}], "snippet": "In the event of a Service Level Failure, Vendor shall incur the Performance Credit associated with the Service Level that Vendor failed to achieve. If more than one Service Level Failure has occurred in a single month, the sum of the corresponding Performance Credits shall be paid to Customer; provided, however that, notwithstanding the amount of Performance Credits incurred by Vendor, in no event shall the total amount of Performance Credits incurred by Vendor in a single month exceed $25,000. All Performance Credits incurred by Vendor in a given month shall be Customer\u2019s sole remedy for Service Level Failures and shall be credited to Customer on the next monthly invoice.", "size": 3, "hash": "c4fc5f781c14f35cbf6e0e24707efd37", "id": 4}, {"snippet_links": [{"key": "from-supplier", "type": "clause", "offset": [51, 64]}, {"key": "failure-to-meet", "type": "clause", "offset": [67, 82]}, {"key": "the-service-levels", "type": "clause", "offset": [83, 101]}, {"key": "such-service-levels", "type": "definition", "offset": [176, 195]}, {"key": "liquidated-damages", "type": "definition", "offset": [231, 249]}, {"key": "to-receive", "type": "definition", "offset": [314, 324]}, {"key": "with-respect-to", "type": "clause", "offset": [326, 341]}, {"key": "applicable-schedule", "type": "definition", "offset": [388, 407]}, {"key": "the-maintenance", "type": "clause", "offset": [486, 501]}, {"key": "time-frames", "type": "definition", "offset": [513, 524]}, {"key": "receipt-of", "type": "clause", "offset": [590, 600]}, {"key": "service-call", "type": "definition", "offset": [605, 617]}, {"key": "severity-1", "type": "definition", "offset": [622, 632]}, {"key": "severity-2", "type": "definition", "offset": [654, 664]}, {"key": "severity-3", "type": "clause", "offset": [691, 701]}, {"key": "sole-discretion", "type": "clause", "offset": [753, 768]}, {"key": "by-supplier", "type": "clause", "offset": [778, 789]}, {"key": "to-aetna", "type": "clause", "offset": [790, 798]}, {"key": "a-credit", "type": "definition", "offset": [802, 810]}, {"key": "maintenance-fee", "type": "definition", "offset": [837, 852]}, {"key": "acceptance-of", "type": "definition", "offset": [904, 917]}, {"key": "relating-to", "type": "definition", "offset": [960, 971]}, {"key": "other-remedies", "type": "clause", "offset": [1004, 1018]}, {"key": "available-to", "type": "definition", "offset": [1031, 1043]}], "samples": [{"hash": "9Hbz12x1ejE", "uri": "/contracts/9Hbz12x1ejE#performance-credits", "label": "Master Business Agreement (Benefitfocus, Inc.)", "score": 33.1697467488, "published": true}, {"hash": "aETic7rXYUW", "uri": "/contracts/aETic7rXYUW#performance-credits", "label": "Master Business Agreement (Benefitfocus,Inc.)", "score": 24.6167008898, "published": true}, {"hash": "l50iq9b0W7C", "uri": "/contracts/l50iq9b0W7C#performance-credits", "label": "Master Business Agreement (Benefitfocus,Inc.)", "score": 24.3538672142, "published": true}], "snippet": "Supplier and Aetna agree that the damage resulting from Supplier\u2019s failure to meet the Service Levels set forth herein may be difficult to calculate. If Supplier fails to meet such Service Levels, Supplier and Aetna agree that, as liquidated damages for such failure, and not as a penalty, Aetna shall be entitled to receive, with respect to each such failure, an amount specified on the applicable Schedule (each a \u201cPerformance Credit\u201d) for each [*] Supplier is not in compliance with the Maintenance Resolution Time Frames. Performance Credits will begin to accrue at [*] from Supplier\u2019s receipt of the service call for Severity 1 problems, [*] from a Severity 2 service call, and [*] for Severity 3 problems. Such Performance Credits may, at Aetna\u2019s sole discretion, be paid by Supplier to Aetna as a credit to be applied against the Maintenance fee next due. Aetna may, in its sole discretion, waive acceptance of, and not receive, any Performance Credits relating to such failure and may pursue any other remedies that may be available to it in law or equity or otherwise.", "size": 3, "hash": "93c08986cd38320f7d70820e29abdbac", "id": 7}, {"snippet_links": [{"key": "in-the-event", "type": "clause", "offset": [0, 12]}, {"key": "by-sprint", "type": "clause", "offset": [66, 75]}, {"key": "in-writing", "type": "clause", "offset": [76, 86]}, {"key": "exhibit-c", "type": "definition", "offset": [102, 111]}, {"key": "hosting-service-level-agreement", "type": "clause", "offset": [113, 144]}, {"key": "exhibit-j", "type": "definition", "offset": [149, 158]}, {"key": "software-maintenance-service", "type": "clause", "offset": [160, 188]}, {"key": "provider-shall", "type": "clause", "offset": [215, 229]}, {"key": "credit-memo", "type": "definition", "offset": [238, 249]}, {"key": "the-percentage", "type": "definition", "offset": [260, 274]}, {"key": "applicable-month", "type": "definition", "offset": [282, 298]}, {"key": "fees-due", "type": "clause", "offset": [301, 309]}, {"key": "payment-due", "type": "definition", "offset": [434, 445]}, {"key": "to-service-provider", "type": "clause", "offset": [446, 465]}, {"key": "credit-balance", "type": "clause", "offset": [660, 674]}, {"key": "at-the-end-of-the-term", "type": "clause", "offset": [683, 705]}, {"key": "the-credit", "type": "clause", "offset": [741, 751]}], "samples": [{"hash": "ehXcEGtXTbc", "uri": "/contracts/ehXcEGtXTbc#performance-credits", "label": "Wireless Internet Service Agreement (Mobitv Inc)", "score": 23.1629021218, "published": true}, {"hash": "hwS48k03IYs", "uri": "/contracts/hwS48k03IYs#performance-credits", "label": "Wireless Internet Service Agreement (Mobitv Inc)", "score": 22.8863791923, "published": true}, {"hash": "awhzOz7JJQX", "uri": "/contracts/awhzOz7JJQX#performance-credits", "label": "Wireless Internet Service Agreement (Mobitv Inc)", "score": 22.7823408624, "published": true}], "snippet": "In the event that a performance credit for any month is requested by Sprint in writing as provided in Exhibit C [Hosting Service Level Agreement] or Exhibit J [Software Maintenance Service Level Agreement], Service Provider shall issue a credit memo detailing the percentage of the applicable month\u2019s Fees due as a credit to Sprint within [*] days of the end of the applicable month and Sprint may credit such amount against the next payment due to Service Provider. If the amount of any performance credits exceeds the amount otherwise to be paid, Sprint will carry such credits forward on each subsequent remittance until fully credited to Sprint, and, if a credit balance remains at the end of the Term, Service Provider will then refund the credit balance to Sprint.", "size": 3, "hash": "271912049b67863f48221ce32b68340f", "id": 8}, {"snippet_links": [{"key": "actual-availability", "type": "definition", "offset": [7, 26]}, {"key": "technical-helpdesk", "type": "clause", "offset": [39, 57]}, {"key": "commencing-with-the", "type": "clause", "offset": [121, 140]}, {"key": "full-calendar-month", "type": "definition", "offset": [147, 166]}, {"key": "the-system", "type": "definition", "offset": [173, 183]}, {"key": "a-party", "type": "clause", "offset": [314, 321]}], "samples": [{"hash": "jJkSJdTCASV", "uri": "/contracts/jJkSJdTCASV#performance-credits", "label": "Systems Operations Agreement (Cbot Holdings  Inc)", "score": 18.0, "published": true}, {"hash": "g1kskZNwb5K", "uri": "/contracts/g1kskZNwb5K#performance-credits", "label": "Systems Operations Agreement (Board of Trade of the City of Chicago Inc)", "score": 18.0, "published": true}, {"hash": "8edrezN8isA", "uri": "/contracts/8edrezN8isA#performance-credits", "label": "Systems Operations Agreement (Board of Trade of the City of Chicago Inc)", "score": 18.0, "published": true}], "snippet": "If the actual availability (HA) of the Technical Helpdesk in any calendar month is less than [**]% in any calendar month commencing with the first full calendar month after the System has been placed in production (currently scheduled for 25 August 2000), DBS will pay the following Performance Credits to CBOT or a party designated by CBOT. Actual Availability Performance Credit for each [**]% (or in a Calendar Month portion thereof) Between [**]% and [**]% [**] Between [**]% and [**]% [**]", "size": 3, "hash": "b64cc304ba9f8ee30e01e2af5f88e22d", "id": 9}, {"snippet_links": [{"key": "in-the-event", "type": "clause", "offset": [0, 12]}, {"key": "service-affecting-event", "type": "definition", "offset": [20, 43]}, {"key": "for-any-reason", "type": "clause", "offset": [83, 97]}, {"key": "occurrence-of-a-force-majeure-event", "type": "clause", "offset": [113, 148]}, {"key": "contractor-shall", "type": "clause", "offset": [175, 191]}, {"key": "to-customer", "type": "clause", "offset": [196, 207]}, {"key": "liquidated-damages", "type": "definition", "offset": [275, 293]}, {"key": "equal-to", "type": "definition", "offset": [333, 341]}, {"key": "credit-amount", "type": "definition", "offset": [394, 407]}, {"key": "exhibit-g", "type": "clause", "offset": [464, 473]}, {"key": "in-no-event-shall", "type": "clause", "offset": [499, 516]}, {"key": "aggregate-amount", "type": "definition", "offset": [528, 544]}, {"key": "the-current", "type": "clause", "offset": [615, 626]}, {"key": "conversion-factor", "type": "definition", "offset": [627, 644]}, {"key": "for-purposes-hereof", "type": "definition", "offset": [671, 690]}], "samples": [{"hash": "jxkijS03S6S", "uri": "/contracts/jxkijS03S6S#performance-credits", "label": "Contractor Services Agreement (Neustar Inc)", "score": 18.0, "published": true}, {"hash": "7zWnAf9NN42", "uri": "/contracts/7zWnAf9NN42#performance-credits", "label": "Contractor Services Agreement (Neustar Inc)", "score": 18.0, "published": true}], "snippet": "In the event that a Service Affecting Event (as defined below) shall have occurred for any reason other than the occurrence of a Force Majeure Event or a Customer/User Delay, Contractor shall pay to Customer or affected Users, as applicable, as \u201cPerformance Credits\u201d (and as liquidated damages and not as a penalty) an aggregate sum equal to the amount set forth under the heading \u201cPerformance Credit Amount\u201d for each such Service Affecting Event, as set forth in Exhibit G; provided, however, that in no event shall the annual aggregate amount of Performance Credits exceed $[* * *], which equals CA$[* * *] under the current conversion factor required under Exhibit E. For purposes hereof, a \u201c", "size": 4, "hash": "a1e5d978d7e4562668428faafc987e33", "id": 3}, {"snippet_links": [{"key": "in-the-event", "type": "clause", "offset": [0, 12]}, {"key": "registry-operator", "type": "definition", "offset": [13, 30]}, {"key": "performance-specifications", "type": "definition", "offset": [49, 75]}, {"key": "f-of-this-agreement", "type": "clause", "offset": [97, 116]}, {"key": "a-credit", "type": "definition", "offset": [150, 158]}, {"key": "equal-to", "type": "definition", "offset": [185, 193]}, {"key": "proportionate-share", "type": "clause", "offset": [198, 217]}, {"key": "exhibit-g", "type": "clause", "offset": [265, 274]}, {"key": "to-this-agreement", "type": "clause", "offset": [275, 292]}, {"key": "sole-and-exclusive-remedy", "type": "clause", "offset": [340, 365]}, {"key": "available-to", "type": "definition", "offset": [366, 378]}, {"key": "with-regard-to", "type": "clause", "offset": [389, 403]}, {"key": "failure-to-meet", "type": "clause", "offset": [424, 439]}], "samples": [{"hash": "J8EB4Vklv8", "uri": "/contracts/J8EB4Vklv8#performance-credits", "label": "Registry Registrar Agreement", "score": 24.6954462332, "published": true}, {"hash": "92H4mdz5XMk", "uri": "/contracts/92H4mdz5XMk#performance-credits", "label": "Registry Registrar Agreement", "score": 22.8480492813, "published": true}, {"hash": "3s1CZyj2Bkz", "uri": "/contracts/3s1CZyj2Bkz#performance-credits", "label": "Data Escrow Specification", "score": 22.711156742, "published": true}], "snippet": "In the event Registry Operator fails to meet the performance specifications set forth in Exhibit F of this Agreement, Registry Operator shall provide a credit to Registrar in an amount equal to its proportionate share of applicable performance credits set forth in Exhibit G to this Agreement. Such performance credits shall constitute the sole and exclusive remedy available to Registrar with regard to Registry Operator's failure to meet the performance specifications.", "size": 7, "hash": "a0bf465a5542eeac22d000663ee08603", "id": 2}, {"snippet_links": [{"key": "in-the-event-of-a", "type": "clause", "offset": [0, 17]}, {"key": "the-services", "type": "definition", "offset": [37, 49]}, {"key": "in-accordance-with", "type": "definition", "offset": [50, 68]}, {"key": "service-levels", "type": "definition", "offset": [84, 98]}, {"key": "vendor-shall", "type": "clause", "offset": [100, 112]}, {"key": "the-performance", "type": "clause", "offset": [119, 134]}, {"key": "according-to", "type": "definition", "offset": [161, 173]}, {"key": "the-schedule", "type": "clause", "offset": [174, 186]}, {"key": "exhibit-5", "type": "definition", "offset": [200, 209]}], "samples": [{"hash": "lmA0tI6BGE", "uri": "/contracts/lmA0tI6BGE#performance-credits", "label": "Data Services Agreement (HMS Holdings Corp)", "score": 21.0, "published": true}, {"hash": "jfeBchS8XfW", "uri": "/contracts/jfeBchS8XfW#performance-credits", "label": "Data Services Agreement (HMS Holdings Corp)", "score": 21.0, "published": true}, {"hash": "jBFSfQhwM0T", "uri": "/contracts/jBFSfQhwM0T#performance-credits", "label": "Data Services Agreement (HMS Holdings Corp)", "score": 21.0, "published": true}], "snippet": "In the event of a failure to provide the Services in accordance with the applicable Service Levels, Vendor shall incur the Performance Credits identified in and according to the schedule set forth in Exhibit 5.", "size": 3, "hash": "4598f1bf56b7b2fe0df9f25490eb17ac", "id": 5}, {"snippet_links": [{"key": "actual-availability", "type": "definition", "offset": [7, 26]}, {"key": "the-system", "type": "definition", "offset": [35, 45]}, {"key": "commencing-with-the", "type": "clause", "offset": [86, 105]}, {"key": "full-calendar-month", "type": "definition", "offset": [112, 131]}, {"key": "a-party", "type": "clause", "offset": [279, 286]}], "samples": [{"hash": "jJkSJdTCASV", "uri": "/contracts/jJkSJdTCASV#performance-credits", "label": "Systems Operations Agreement (Cbot Holdings  Inc)", "score": 18.0, "published": true}, {"hash": "g1kskZNwb5K", "uri": "/contracts/g1kskZNwb5K#performance-credits", "label": "Systems Operations Agreement (Board of Trade of the City of Chicago Inc)", "score": 18.0, "published": true}, {"hash": "8edrezN8isA", "uri": "/contracts/8edrezN8isA#performance-credits", "label": "Systems Operations Agreement (Board of Trade of the City of Chicago Inc)", "score": 18.0, "published": true}], "snippet": "If the actual availability (AV) of the System is less than [**] in any calendar month commencing with the first full calendar month after the System has been placed in production (currently scheduled for 25 August 2000), DBS will pay the following Performance Credits to CBOT or a party designated by CBOT. Actual Availability Performance Credit for each [**]% (or in a Calendar Month portion thereof) between [**]% and [**]% [**] between [**]% and [**]% [**]", "size": 3, "hash": "9b3cccd5a83b3441d2049fec407f9721", "id": 6}, {"snippet_links": [{"key": "critical-service-level", "type": "definition", "offset": [25, 47]}, {"key": "other-service", "type": "definition", "offset": [108, 121]}, {"key": "the-performance", "type": "clause", "offset": [191, 206]}, {"key": "exhibit-1", "type": "definition", "offset": [228, 237]}], "samples": [{"hash": "lv0mflaaBuk", "uri": "/contracts/lv0mflaaBuk#performance-credits", "label": "Human Resources Business Process and Support Services Agreement (Equifax Inc)", "score": 18.0, "published": true}, {"hash": "3o7k7tdvt98", "uri": "/contracts/3o7k7tdvt98#performance-credits", "label": "Finance and Accounting Business Process and Support Services Agreement (Equifax Inc)", "score": 18.0, "published": true}], "snippet": "If PwCES fails to meet a Critical Service Level for any one (1) month period, or if PwCES fails to meet any other Service Level for three (3) consecutive months, Equifax shall be entitled to the Performance Credits set forth in Exhibit 1.", "size": 3, "hash": "d559042206ac13a839219c12b961b6cc", "id": 10}], "next_curs": "ClwSVmoVc35sYXdpbnNpZGVyY29udHJhY3RzcjgLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IhxwZXJmb3JtYW5jZS1jcmVkaXRzIzAwMDAwMDBhDKIBAmVuGAAgAA==", "clause": {"title": "Performance Credits", "children": [["performance-credits", "Performance Credits"], ["not-sole-and-exclusive-remedy", "Not Sole and Exclusive Remedy"], ["therefore", "Therefore"], ["", ""], ["2001-core-obligations", "2001 Core Obligations"]], "parents": [["service-levels", "Service Levels"], ["indemnities-and-limitation-of-liability", "Indemnities and Limitation of Liability"], ["entire-agreement", "Entire Agreement"], ["remuneration", "Remuneration"], ["miscellaneous", "Miscellaneous"]], "size": 108, "id": "performance-credits", "related": [["performance-pay", "Performance Pay", "Performance Pay"], ["performance-goal", "Performance Goal", "Performance Goal"], ["performance-goals", "Performance Goals", "Performance Goals"], ["performance-bonuses", "Performance Bonuses", "Performance Bonuses"], ["performance-incentives", "Performance Incentives", "Performance Incentives"]], "related_snippets": [], "updated": "2025-07-07T12:37:53+00:00", "also_ask": [], "drafting_tip": "Specify calculation methods and conditions for earning credits to prevent disputes; define adjustment mechanisms to ensure fairness; clarify expiration or carryover rules to avoid future uncertainty.", "explanation": "The Performance Credits clause establishes a system of financial credits or compensation when a party fails to meet specified performance standards or service levels. Typically, this clause outlines the criteria for measuring performance, the method for calculating credits, and the process for applying them to future invoices or payments. Its core practical function is to incentivize consistent service quality and provide a remedy for underperformance, thereby allocating risk and ensuring accountability between the parties."}, "json": true, "cursor": ""}}