PAYMENT ARRANGEMENT PLANS. If Customer has difficulty paying an invoice by the due date, special payment arrangement plans may be available based on Customer’s qualifications and eligibility. If Customer is determined to be eligible for a deferred payment plan, Customer will pay 50% of the amount due and defer the remainder of the amount due in equal installments over no more than five (5) billing cycles. To qualify for a deferred payment plan, a Customer must not have defaulted under a previous deferred payment plan with Company or have received more than two (2) disconnection notices in the last twelve (12) billing cycles. Customer needs at least three (3) billing cycles of payment history with Company prior to qualifying for a deferred payment plan. Deferred payment plans are available for customers whose invoice becomes due during an extreme weather emergency as defined by the applicable TDU, customers who live in an area covered under a state of disaster declared by the Texas Governor (when directed by the PUCT) or Customer was previously under-billed by $50.00 or more. If Customer establishes a deferred payment plan, Company may put a switch-hold on such accounts until the deferred balance is paid and processed, at which time Company will remove it. If Customer is disconnected for nonpayment while a switch-hold is in place, a payment will be required to resume service and Customer may not obtain services from another REP until the total deferred balance due to Company is paid in full. All deferred payment plans are formalized in writing and provided to the Customer. Please contact Company for further information.
